5 ways MSP N-central 11 will revolutionize your service delivery

D e c k Q u e s t i o n

© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.

MSP N-CENTRAL 11Much more than simple automation.

THE WEBINAR

WILL BEGIN SOON!

Scott ParkerSenior Product Marketing ManagerSolarWinds MSP

Ali MahmoudSenior Product Marketing ManagerSolarWinds MSP



MSP N-CENTRAL 11Much more than simple automation.

Scott ParkerSenior Product Marketing ManagerSolarWinds MSP

Ali MahmoudSenior Product Marketing ManagerSolarWinds MSP


?

Length: 60 min

Questions welcome any time in chat

REC Recording and slides will be posted

T O D AY S W E B I N A R

© 2017 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved. 4

I N T R O D U C T I O N T O S O L A R W I N D S M S P

20,000MSPs

5M+ Managed Devices

160,000Managed SMBs

200+ New Partners/month

&



O U R O N G O I N G C O M M I T M E N T T O T H E M S P M A R K E T

20152 MAJOR RELEASES (10.0 & 10.1)

Core feature sets around ReactiveManagement, Automation, Patch & Customer Sites

2 MAJOR AQUISITIONS MSP Manager

MSP Anywhere

2016/172 MAJOR RELEASES (10.2 & 11)

MSP Connect Remote Control

Patch Management Enhancement

Role Based User Permissions

2 NEW PRODUCTS MSP Risk Intelligence

MSP Backup & Recovery


The Remote Monitoring and Management solution trusted by

over 20,000 MSPs globally.

Integrated Patch, Anti-virus, Backup, Mobile Management,

Remote Control and much more.

Advanced behind the scenes support capabilities.

Customer facing Reporting and analytics.

Efficiency through Drag-and-drop Automation you can use.

Integration with top PSA solutions for ticketing and contract

management.

Stress-free scalability for growing MSPs.

Tools for every problem including Risk Intelligence and Mail.

I N T R O D U C T I O N T O S O L AR W I N D S M S P N - C E N T R AL 11

Remote Monitoring and Management for MSPs


T E C H N I C A L O V E R V I E W

MSP N-central

TECHNICIAN

MOBILE

PSA/TICKETING

REPORTING

AUTOMATION &SELF-HEALING

AV BACKUP PATCH


W H AT ’ S N E W I N M S P N - C E N T R A L 11

Two-Step Verification with Google Authenticator

Add a second layer of security to N-central logins. Remote Control Automation

Adjust hardware acceleration automatically.

MSP Backup & Recovery (Integrated)

+ Role-based User Permissions

Advanced access control in your N-central UI.

Assign multiple roles and granular access to individuals.

Custom PSA Integration Improved API capabilities allow any application to update

ticket status in N-central, receive asset data, tickets and

much more!

Enhanced Monitoring Oracle DB Query, Exchange and Active Directory 2012 DRA

improvements.

Patch Home Page Manage everything patch through a single screen.

Downtime Maintenance Windows Set multiple downtime windows

Mac Scripting

BASH and AppleScript from the N-central Agent.

UI Improvement

Device details header state saved.

Active issues streamlining by removing Service Groups.

Direct link to monitoring tab from device views.

Faster JavaScript loading of pages.

AV Defender 6.0 Update

A new light-weight AV engine.



M S P B A C K U P & R E C O V E RY

1


C E N T R A L I Z E D M A N A G E M E N T C O N S O L E

One view for everything Backup

Integrated intro MSP N-central 11.

Clear overview of your backup status.

Direct access to local consoles.

Oversee and address all of your customer’s data storage from a single pane of glass.


T R U E H Y B R I D R E C O V E RY

Recover from the fastest source (local or cloud)

Recover files, databases, or entire systems

Recover workstations, servers and virtual servers

Recover Any Data Recover Any Device Recover From Any Location


H Y B R I D R E S T O R E

Restore all of your customers’ data remotely

Standby Image Local Copy Cloud Copy

WorkstationPhysical/Virtual Server


C O N S O L I D AT E Y O U R B AC K U P S T O B E T T E R P R O T E C T T H E I R D ATA

Backup Software A Backup Software B Backup Software C

With a single platform we give MSPs the power to backup any device, manage those backups remotely, and to

recover data quickly on-site or remotely from the cloud.

Many MSPs are stuck managing multiple on-site backup solutions meaning there is no consolidated way to managed

backups or even see if all backups are working.

Current Backup Software MSP Backup & Recovery

MSP Backup & Recovery


N O T H I N G M Y S T E R I O U S AB O U T T H I S C L O U D

Equinix datacenter with Dell® servers

Your data lives where you do


B AN D W I D T H O P T I M I Z AT I O N

Data deduplication reduces transfer by >99%

We don’t transfer the entire dataset


V I R T U AL R E C O V E RY

Private Cloud



R O L E B A S E D U S E R P E R M I S S I O N S

2


R O L E B A S E D U S E R P E R M I S S I O N S

Overview

USER B(Level 3 Technician)

USER A(Level 3 Technician)

USER C(Level 1 Technician)

USER PROFILES(Details)

ROLES(Feature Access)

ACCESS GROUPS(SO/Customer/Site)

ALLSO/CUST/SITES

SPECIFIC SO/CUST/SITES

GENERAL DEVICE

MANAGEMENT

PATCH, AV,

BACKUP

CONFIGURATION

ALL

SPEC

ALL

Customize each user with specific privileges

tailored to your compliance needs.

No overlap, Roles will only add permissions.

Intuitive display per Role of its granted

permissions.

By default, access will not change during

your upgrade.



T W O - S T E P V E R I F I C AT I O N

3


T W O - S T E P V E R I F I C AT I O N

Overview

Add an extra layer of security for your MSP

N-central server with Two-step Authentication.

Leverage respected services such as Google

Authenticator (RFC6238)

Simple, affordable and effective mutli-level

access control for everyone.

Login:

Two-step Verification:

ncentraladmin

55232121



PAT C H M A N A G E M E N T

H o m e P a g e

4


PAT C H M A N A G E M E N T H O M E

Overview

All of your management from one

screen.

Help and guidance readily available.

Visibility into your patch Rules and

maintenance settings configured.

Probe cache status.

Patch profiles and associations.

Patch Approval and Automation.

Patch Setup Wizard.



R E P O R T M A N A G E R

W h a t ' s n e w ?

5


W H AT ’ S N E W

Report Manager 5.0

Scheduled Report Profiles

With a few clicks, partners can now schedule the same report for some or all of their customers.

Disk Trending Report

Calculate the Disk Space usage and provide an estimated date where the Disk is predicted to be full.

ETL Reports

Designed to help power users troubleshoot Report Manager when exports are taking a significant

amount of time.

Small UI us abilities enhancements

Page “blink” or refresh during report customization has been optimized.


N E W R E P O R T – D I S K U S A G E T R E N D I N G

A report built to review your storage use and predict when drives will fill up to capacity.


N E W R E P O R T - E T L P E R F O R M A N C E T R E N D I N G

A report built to troubleshoot slow performance in data transfer between N-central and Report Manager.


The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies ULC and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered orpending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein areused for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

For more information on X solutions please visit www.solarwindsmsp.com.

For additional X content please visit www.solarwinds/X.

T h a n k y o u !

SolarWinds and SolarWinds MSP are the exclusive property of SolarWinds MSP Canada ULC, SolarWinds MSP UK Ltd., or its affiliates and may be registered or pending registration with the U.S. Patent and Trademark Office and in other countries. All other SolarWinds MSP and SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks (and may be registeredtrademarks) of their respective companies.

Try MSP N-central for 30 days FREE. Please visit www.n-able.com/try

For more information on SolarWinds MSP solutions please visit www.solarwindsmsp.com.

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5 ways MSP N-central 11 will revolutionize your service delivery