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http://ITServiceContractSecrets.com SUMMARY SLIDES: How should you deal with computer repair contract complaints? This article provides some helpful tips. Copyright (C) SP Home Run Inc.
Citation preview
SPHomeRun.com
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
5 Computer Repair
Contract Tips
for Handling
Complaints
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This Article
Provides You
with Five Tips to
Help You Ensure
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That You Deal
with Complaints
the Right Way
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1. Remember That
“The Customer is
Always Right”
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Be Prepared to
Listen to their
Concerns and
Calmly State
Your Case
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2. Be Consistent
with Documentation
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Keeping Good
Records of Client
Requests and
Work Done On
Systems
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Can Help You to
Defend Yourself
if Things Get
Awkward
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3. Treat Complaints
as an Opportunity
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Listen, Respond,
and Most
Importantly,
Put Things Right
Quickly
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4. Be Prepared to
Compensate
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Be Ready to Offer
Something to Pacify
the Customer and
Bring Him or Her
Back On Your Side
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5. Accept That
There May Be
Nothing You
Can Do
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If a Client
Relationship Ends,
Ensure it Does So
Tidily and Legally
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– And Move on
To Pleasing
Your Other Clients
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Have You Ever
Had a Complaint
About a Computer
Repair Contract?
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How Did You
Deal With It?
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SPHomeRun.com
Share Your
Experiences in the
Comments Box
Below
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SPHomeRun.com Recommended Reading:
IT Service Contract Secrets
for Getting More Repeat Clients and
Recurring Service Revenue
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Free Special Report Now at
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