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CompTIA’s 4th Annual Healthcare IT Insights and Opportunities study explores HIT (healthcare IT) trends, challenges and opportunities. Understand current and future HIT investments; the HIT sales process, including customer (e.g. doctors) pain points; market drivers and hurdles to HIT investments especially in the area of EMR/HER; and the need for HIT training and education.
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4th Annual Healthcare IT Insights and Opportunities
CompTIA Market Intelligence | January 2013
SUMMARY FINDINGS
Reduce operational or overhead costs
Increase staff productivity
Implement/Improve workflow efficiencies
Grow practice/Find new revenue opportunities
1
2
3
4
5
Practice Priority1
2 Tech Priority
Improve risk management and compliance
Top 5 Strategic Priorities of Healthcare Providers
Importance of Information Technology to Healthcare Providers Trends Upward
Rating of Importance of IT to Practice
8%
37%
0.52
NET Unimportant
NET Important
Neutral
Very Important
Important27%
60%
0.06
NET Dissatisfied
NET Satisfied
Partly Satisfied,
Partly Dissatisfied
Very Satisfied
Mostly Satisfied
Rating of Satisfaction with IT Systems, Devices and Applications
Ways Healthcare Providers Manage the IT Function
22%
26%
29%
32%All IT functions managed internally
Periodic use of IT firm for maintenance, repair, etc.
Periodic use of IT firm for integration, development, etc.
Use of Managed IT Services Model
Reported EMR/EHR Adoption Among Healthcare Providers
43%
20%
13% 14%
9%
38%
17%15%
20%
9%
Year 2012
Year 2011
Compre- hensive
system in place
Partial system or modules in place
In the process of imple- menting
Evaluating No action taken yet
Assessment of the EMR/EHR Implementation Process
Healthcare Provider NET Agreement to Adoption Statements
32% 34%
19%
0.08
0.08
NET Worse
NET Better
About As Expected
Much Better Than Expected
Better Than Expected
Assessment of EHR Implementation
44% “We were prepared for the transition to EMR/EHR”
57% “We understood and accepted changes to workflow”
38% “We had full buy-in from staff for the transition to EMR/EHR”
Self-Reported Stage 1 Meaningful Use Attestation
52%
23% 24%
Expect to attest soon
Not sure when will
attest / NA
Have attested stage 1
meaningful use
1. Capability to exchange key clinical information among providers
2. Maintaining up-to-date problem list of current or active diagnoses
3. e-Prescribing
4. Patient clinical visit summary
5. Maintaining active medication list
6. Clinical decision support
7. Drug-drug and drug-allergy interaction checks
8. Report ambulatory quality measures
Healthcare Providers Perceptions of Most Challenging Aspects of
Stage 1 Meaningful Use
Mobile Device Adoption Among Healthcare Providers
You Are HereLaptop PCs Smartphones Tablets
49% 50% 46%
35%
12%7%
Some Staff Using All Staff Using
77% of healthcare providers indicate mobility has had a NET positive impact on their practice
Healthcare Provider Usage of Tablets
Tablets Current Usage
Plan to Start Doing
Medical or healthcare related apps 56% 26%
Business productivity (e.g. email, scheduling, etc.) 52% 26%
Mobile access to EMR/EHR 45% 31%
Displaying information to patients (e.g. X-ray or MRI) 35% 31%
Communicating with patients 31% 26%
Medical accessories (e.g. iStethoscope, "lab-on-a-chip", etc.) 15% 26%
Few Healthcare Providers Have a Comprehensive Mobility Policy in Place
Use of mobile device management (MDM)
Means to track and/or remotely_x000d_ wipe data on a lost device
Regular back-up of mobile device
Use of a dedicated mobile security application
Ensure operating system/apps are up-to-date
Restrictions on the use of certain types of apps
Mandatory encryption of data on device
Mandatory passcode on device
13%
17%
20%
21%
29%
31%
35%
50%
4 in 10 healthcare providers report having a comprehensive or partial mobility policy in place
Reported use among healthcare providers
Changing Dynamics of Communicating with Patients
Videoconferencing / Video chat (e.g. Skype)
Instant messaging (IM)
Online appointment scheduling
Web portal for patients to view medical records
Text message reminders of appointments
Social networking (e.g. Facebook, etc.)
Email reminders of appointments
Allowing patients to email or text questions
Website for patients to access forms, directions
6%
9%
19%
15%
8%
19%
17%
33%
36%
7%
10%
17%
18%
20%
26%
29%
34%
43%
2012
2011
About this ResearchCompTIA’s 4th Annual Healthcare IT Insights and Opportunities study was conducted to build on previous CompTIA research in the healthcare space and further explore HIT (Healthcare IT) trends, challenges and opportunities. The objectives of this research are:• Understand current and future HIT investments• Understand the HIT sales process, including customer (e.g. doctors) pain points• Understand market drivers and hurdles to HIT investments especially in the area of EMR/HER • Understand the need for HIT training and education The study consists of four sections, which can be viewed independently or together as chapters of a comprehensive report.
Section 1: Healthcare IT Market OverviewSection 2: EMR/EHR Adoption UpdateSection 3: mHealth TrendsSection 4: Managing the IT Function The research consists of a quantitative online survey of 375 doctors, dentists and other healthcare providers or administrators. The sampling intentionally focused on small healthcare practices. Data collection occurred during November, 2012. The margin of sampling error at the 95% confidence level for the results is +/- 5.2 percentage points. Sampling error is larger for subgroups of the data. As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the data to minimize its influence. CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Intelligence staff at [email protected]. CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.
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