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IT is expected to maintain stability in an ever-changing environment. Time to market, proactive business development and operational stability is the new normal. These three findings are from 3gamma's "The state of IT service management in agile organizations" survey from 2013. 3gamma surveyed over a hundred IT professionals from major Swedish IT organizations. Contact us for further information.
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IT is expected to deliver innovation and business development while ensuring cost-effective lights on
1
Stab
ility
Bu
sin
ess
dri
ver
Tim
e to
mar
ket 80 % thinks time to market has become increasingly
important for IT services…
…while 90 % thinks IT has become an even more critical part of business development…
…while 80 % still are under pressure to improve operational stability*
* 3gamma - The state of ITSM in Swedish organizations survey © 2013
IT is struggling to keep up with the business
New and updated IT services are expected with shorter intervals
Readily available alternatives, e.g. cloud services, adds additional pressure on IT
The digitalization of business makes IT an integrated part of business development
IT is expected to proactively drive innovation and improvement initiatives
IT is going from business partner to business driver
Stable and reliable IT operations has become a prerequisite
Service quality and operational stability needs to be maintained even during times of constant change
