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Improving flexibility in IT outsourcing by collaboration and relationship management

There is significant pressure on companies to be flexible and adapt quickly to new business challenges

The business wants an IT organisation that is proactive, has a good understanding of the business and delivers value on strategic, tactical and operational level

IT is expected to be a proactive business partner and an active supporter and enabler of the business strategy

To improve flexibility in IT outsourcing and avoid some of the common pitfalls and lock-in effects companies should:

Establish strong relationships with all of the vendors involved in service provision

Build relationships within the IS/IT department itself. In particular ensuring that objectives, rewards and behaviours are well aligned so that clear incentives exist for different groups to work together

Develop good relationships with the customers of the IT services. Ensuring that customers understand what services are provided to what standard and what happens when they go wrong

3gamma Insights: Idea in brief