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Engaging business in IT sourcing – the fine art of demand management

The results from the 3gamma annual insights survey show a disconnect between IT sourcing strategies and business outcomes

Companies are struggling with aligning IT sourcing and business requirements, and IT seems to be left on their own in designing and developing approaches to IT sourcing

The ability for IT to support an ever-changing business is negatively impacted and a cost paradox is created: IT organisations with a focus on cost optimisation risk inflicting additional costs on the business

Companies working with IT sourcing should make the business an integral part of the IT sourcing strategy development and implement the strategy in daily operations to keep it operational and key to the IT deliveries.

IT sourcing agreements should contain business-oriented service definitions that align with the service recipient’s processes and requirements.

IT should plan for “pitching sessions” for supplier functions, internal as well as external, in order to continuously make the IT delivered smarter and stronger

3gamma Insights: Idea in brief

Only 50 % feels that

business requirements are reflected in the IT sourcing

strategy…

…where only 15 % of feel

‘the business’ understands the IT sourcing strategy