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What are the factors that make Legal technology projects - implementing technology tools to enhance productivity in law firms - succeed or fail? Find out from this presentation, based on years of experience (good and bad) implementing IT software and hardware in law firms.
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When it solves a problem
When does Legal Technology work?
How can we find documents and precedents faster?
Problem #1: Speed
Law firms are full of files and documents, hard copy and soft copy, many not sorted, hard to locate quickly
Why is this a problem?
Use a Document Management System (Search engine for documents)
Solution #1
How can we capture all the costs and charge them to client?
Problem #2: Time and costs
Lawyers hate to enter time sheets, billing is a chore for support staff, but we need bills for the $$$
Why is this a problem?
Use a Case Management and Billing system
Solution #2
How can we get better control over our evidence and arguments?
Problem #3: Competitive Advantage
Cases nowadays have more and more documents, more complex facts, hard to keep everything under control
Why is this a problem?
Use a Litigation Support System to prepare, and Court Reporting system during trial
Solution #3
When does Legal Technology NOT work?
When it is a FAD
Failure Reason #1
Your boss sees something looking ‘cool’ in an article and wants to buy it for the firm
What is a fad?
There is no ‘buy in’ by the users
Failure reason #2
Nobody explained properly to the users (secretaries, paralegals) WHY and HOW it was useful
What is this lack of ‘buy in’?
Training was inadequate
Failure Reason #3
The vendor only came once, only trained a few people, left behind a manual that nobody can understand
What is inadequate training?
But the reasons why they succeed or fail are simple. Which will you choose?
Legal Technology can be complex
