Types of

Automation

Adopters in

3 Major

Industries

3

Progressives: Those who use automation significantly, extending to functions outside of core front and back-office tasks. They’re also aggressive users of process analytics for innovation.

Percent of Business Leaders Identifying as Progressives in the Following Industries: 31% Banking, 30% Insurance 40% Healthcare Payers

Source: Cognizant Center for the Future of Work, The Robot and I

Have dipped their toes into some automation of

front-, middle- and back-office functions (less than

10% report automation of core processes).

Percent of Business Leaders Identifying as Fence Sitters in the Following Industries: 39% Banking, 31% Insurance, 8% Healthcare Payers

Source: Cognizant Center for the Future of Work, The Robot and I

Are far behind the Progressives in their current

automation practices and don’t tend to use analytics

for process optimization and other benefits.

Percent of Business Leaders Identifying as Progressives in the Following Industries: 30% Banking, 38% Insurance 52% Healthcare Payers

Source: Cognizant Center for the Future of Work, The Robot and I

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