3 Trends Shaping Digital Healthcare & Why UX Is

So Critical In All Of Them

BY

The Growth of Digital Healthcare

● Digital healthcare is destined to enhance the patient experience and reduce costs

● 61% of patients factor digital healthcare into their choice for healthcare providers (Technology Advance, 2015)

What Is Usability

● Efficiency- speed at which users can perform tasks

● Memorability- the ease of getting “back up to speed” after a period of inactivity

● Errors- the # of user-made errors, their severity, and the ease of correcting them

● Satisfaction- user ratings on a common scale of how much they enjoy using the solution

Usability In Digital Healthcare

● Although usability applies to all fields, it is particularly important in healthcare

● Because of the sensitive nature of healthcare, professionals and patients must be able to use the solution efficiently and error-free

Trend #1: Patient-centric Healthcare

● No one knows the patient better than themselves

● Healthcare should be patient-driven

● Digital healthcare must have good usability for patients to control their healthcare

Trend #2: Growing Use of Electronic Health Records

● Keeps digital records of patient health information, tracks delivery of care, etc.

● Advantages over paper records: increased security, efficiency, accessibility, and effectiveness

Trend #3: Mobile Healthcare Solutions

● Mobile healthcare apps have allowed patients to complete tasks on the go

● The apps usability must be adaptable to patients of all ages and all levels of technological skill

● Patients have a faster and more efficient way to communicate with their medical professionals

● Without a good mobile user experience, many of these advantages can be offset

For more information on improving user experience, visit the ‘UX Motel blog’ at ux.

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Why UX Is So Critical In All Of Them”