Mark J. Fletcher, ENP (Fletch)Corporate Solutions Technologist,

Chief Architect – Public Safety Solutions, SDA / SDN Architectures WorldWide Sales - Avaya

THE WORLD HAS CHANGEDSo did the way we communicate with others . . . and how we expect to communicate with Public Safety

Welcome to the SMART IP ENABLED Public Safety Network

VOICE

CONTEXT

Social

MobileCloud

Big Data

Disruptive Forces Driving TransformationNo Industry is being left behind – Even Public Safety

CONSUMPTIONCOMMUNITYDELIVERY

E9-1-1 NetworkBasic Routing Services

Public SafetyTechnology Stagnation

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‘LILDATA

J SMITH377 MAINANYTOWN

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1968 through TODAY . . . .

PUBLIC SAFETY

ESInet CLOUD SERVICES

Public Safety SMART Evolution

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BIGDATA

MYDATA

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ENTERPRISEDATA

An Inflection Point... TODAY Software Defined - Everything

Public Safety can now move to SD - Everything

Move to Software = Elasticity

• Software Defined – X (Automation)• SD-DC (Data Centers)• SD-N (Networking)• SD-WAN (Wide Area Networks)• SD-Storage (Storage)• SD-E (Engagement)• SD-A (Architecture)

• Public Safety NFV : Network Functions Virtualization • CAD, Call Taking, GIS, RMS, RoIP, etc…

Citizen…Technology TRENDS

Transformative Citizenand Team Engagement

CSIVR

CitizenExperience Index

CitizenSatisfaction Score

SME

Reactive

OMNI-CHANNEL

VideoAudio

Web Chat

Collab.

Context

Analytics

Proactive

311 CENTER

911 PSAPCITIZEN ENGAGEMENT

CENTER

Right People, Right Time, Right Information

IVRPeople, Devices, Media

Social InteractionEvents

Business Process Automation

BROKER

Back End Data

Engagement Development PlatformEDP

Big Data

IVRPeople, Devices, Media

Business Events

Business Process Automation

WORKFLOW AUTOMATION

Big Data

Business Outcome

Smart Solutions

SMART PUBLIC SAFETY

SMART EDUCATION

SMART HEALTHCARE

SMART HOSPITALITY

SMART STADIUMS

Smart Solutions Smart Public Safety

Beyond enhancing communications, enable:• NG Emergency Services

• 911, 000, 112, 999• Integrate Video Surveillance

& Wearable (Google Glass)• iLoc8 • Use camera on smart

phones for video input• Integrate with HD

ConferencingEX: Guardian Angel Solution

Smart Solutions

Example – Professor and Student location detection:• Identity proximity controlling traffic flows• IP Office Secure SIP endpoints integration• Enable School lockdown from Mobile Device• Control any SIP end point from Mobile Device

Smart Education

Smart Solutions Smart Workspace

Welcome JT

JT’s Room

JT’s Room

Smart Solutions

Communications technologies make right connections, improving:• Integrated telemedicine solution• Cost of services• Facility capacity constraints• Security and privacySecure IoT for Medical devices• Enabling mobilityIntegrate Surveillance• Motion Detection• Automated specialists teaming

Smart Healthcare

Smart Solutions

Meet customer demands with:• Highly personalized content and

experiences• Seamless experience

to meet their connectivity needs• Secure Personal Wi-Fi

• Reduce Hacking exposure• Personal Secure Zones• Location Detection

• Integration with PMS system

Smart Hospitality

Smart Solutions

Cloud-enabled tech connects fans:• Mobile applications• Fan engagement wall• Enhanced wireless

coverage• Enable mandatory Smart

APP • Increase concession Sales

Smart Stadiums

Challenge the Status

Quo.Deliver transformational

business value.

Fast. Simple. Open.

Deliver Solutions.

Aura 7EDP

SDN FxWLAN

Id. EnginesEnd Points

SBCScopia/MCU

APSIP OfficeERS/VSP

ACS

Over the Top NG Emergency Communications WITHOUT the burden of an App

What iLoc8 IS• Utility for use by the PSAP or 311 center• Enables smartphones to share location• Enables smartphones to share pictures• Provides additional data to existing calls

iLoc8 – What it Is and What it Isn’t

What iLoc8 ISN’T• Replacement App for E911• Ability to view data without users consent• Persistent location tracking or spy utility• Access to personal device information

Np App is Required on the Citizen’s Phone

Cellular Emergency CallingFilled with Technology Challenges

• Mobile devices only provide basic Caller ID to the PSAP• Location comes from the MSC not directly from the device • Location is between the device to the MSC • The device knows where it is, but cannot tell the PSAP

555-1234VZ WRLS41.115 -74.245

PSAP 9-1-1Dispatcher

SOS

Mobile SwitchingCenter / Carrier

LatLon

555-1212

GPS

WiFi

RF

Citizens Expect to Communicate and Collaborate• Increase Citizen Interaction• Increase Resolution

Feedback

• Reduce Citizen Frustration• Reduce Service

Inefficiencies

• Decrease Operational Costs

911

311

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EmailVoice

InteractiveCitizen Portal

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TextVideo

Over the Top will Save the Day TODAY

Over the Top NG911 ServicesMultimedia and Location is delivered over the Internet, independent of the telephone carrier providing the actual voice connection.The Avaya iLoc8 Application, installed in the 911 PSAP, enables dispatchers to engage with a cellular device.By sending an SMS text message with a special link, a browser to browser session is established. Information is then shared, such as location data, and the default language set in the device. On Android devices, battery levels can also be obtained providing important situational awareness.In the future valuable biometrics data from wearable devices may become common place detecting important conditions before you even know it and calling for help or assistance for you.

But Wait! There’s MORE!

Multi-Media Information delivered in secondsNothing tells a story like pictures and video.

Municipal Government and 311 - TOMORROW

Driver hits or sees a pothole

Driver pulls over to report it

Driver calls 311

311 sends URL

311 sees location of pothole

3030 Seconds

AVAYA Over The Top

• Commuter see suspicions bag.• Calls help line• Call taker immediately see location of suspicious

object• Call taker see photo and/or real time video of area• Deploy specialists as required

See something, Say Something

• Home owner or contractor has question about underground lines or pipes

• Calls help line• Call taker immediately see location of site• Call taker see photo and/or real time video of area• Deploy specialists as required

Call before you dig

Public Safety Thought Leadership

“[Avaya] are true thought leaders in this environment”,Susan Lampard, Past President British APCO

Mark J. Fletcher, ENP - @Fletch911

Corporate Solutions Technologist,Chief Architect – Public Safety Solutions,

SDA/SDN ArchitecturesWorldWide Sales - Avaya