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Delivering theConnected Experience
President and CEO, Avaya Inc.
Kevin J. Kennedy
Context
Context: Clarity of purpose matters
Not to Be ForgottenNYC 311• Response Agent: ~300• Typical day: 55,000 calls/day
• During Hurricane Sandy: 250K-300K calls/day
MTA• 18 Radvision Scopia® virtual desktop war rooms
set up for executive staff at the MTA• Over 1,000 hours of usage were logged in 3 days
Context: Our mission is unforgettable, serving enterprisesin the course of the essential and aspirational
From around the WorldTop of Mind
Opportunity: Enable customers to navigate important industry transitions
Industry Initiatives Consumer Momentum
Next WaveProductivitySIP, Video
Enterprise:Purpose DrivenSoftware Delivered
Consumerizationof Enterprise
BYOD, Mobile
ConsumerOn-Ramp / Off-Ramp
Scale, Channels, Analytics
Application Driven Network
Security & Integration
Virtualization
Cloud
Operational Challenges
• Proprietary divides• Choices & dilemmas• Integrations (vendor & generational)• Interoperability• Administrative burden• Confluence of dependency• Duration• Surprise of aging assets
Risk
Complexity & Productivity
Capability
Value
Extensibility and Speed
Hierarchy of PursuitComplexity of Transition
Includes but not limited to . . .
WebRTC
Emerging Forces in Communications
SIP
1. Four forces
2. Markets will growand overlap
3. Proprietary will yieldto open over time
4. Middleware will enable coherence and support
5. WebRTC:On-ramp / Off-ramp
ApplicationExpressed
Communication(Publish / Subscribe,
FaceBook)
CommunicationInfrastructure
(Real time, switches,store / forward)
CommunicationApplication
(Twitter)
Communication-Enabled Business
Process (CEBP)(SFDC, Oracle, SAP
integration)
Unified multi-channel communications via middleware
Avaya’s Opportunity
Avaya’s Opportunity
A software company focused oncustomer support and clear product stack differentiation
Avaya’s Focus
Maintenanceand Managed
ServicesNetworkingInfrastructureContact
CenterClients and
Devices
Avaya’s Focus
To be the preferred provider of open mobile enterprise collaboration platforms
Enterprise Collaboration Platforms
Enterprise Collaboration Platforms
• Operations Services
• Advanced Diagnostics & Methods
• Tools and Probes
• Expertise and Published Solutions
• Software Support Services
• Professional Services
• Access Control / BYOD
• End-to-End Multi-tenant Virtualization
• Resilient SPB
• Application Configured Networks
• Ethernet Switching & Routing
• Wireless Networks
Enterprise Collaboration Platforms
• Low Bandwidth / High Definition Video Collaboration
• Unified Communications
• BYOD-enabled Collaboration and Mobility
• Session-enabled / Scaling
• Open stack
• Unified Integration / Collaboration Environment
Enterprise Collaboration Platforms
• WAN Optimization
• Video / Multi-Channel
• Performance Management
• Experience Management (assist & automate)
• Contact Center Awareness
• Analytics
Enterprise Collaboration Platforms
Enterprise Collaboration Platforms
• Mobile clients, desktop devices
• Video and conferencing
• Communication and messaging
Risk
Purposeful Transition Leadership: ExamplesOperational Defense
• WAN Optimization• Multi-Channel
• Avaya Operations Services• Tools
• Identity Engines• Top Rack Switching
• Avaya on Avaya
• BYOD
Complexity & Productivity
Capability
Value
Extensibility and SpeedExtensibility and Speed
Complexity & Productivity
Capability
Operational Offense
Purposeful Transition Leadership: Examples
Extensibility and Speed
• Tools and Probes• Advanced Diagnostics
• Multi-Tenant Virtualization• SPB / VLAN Scaling
• LB / HD UC & Collaboration• Application Virtualization
• Avaya Speech Analytics
Extensibility and Speed
RiskRisk
Complexity & Productivity
Capability
Value
• Video Experience / Multi-Cast– Scale– Resilience
• Collaboration Environment – Application Adoption
• Operational Deployment
• Collaboration Environment CC– Application Adoption– CC Functional Integration
• Experience Management
• Lowest Risk Migration
Operational Future
Purposeful Transition Leadership: Examples
Complexity & Productivity
Capability
Value
Extensibility and SpeedExtensibility and Speed
Risk
Extensibility and Speed
Risk
Value
Avaya, a Trusted Network Partner toBring the World Together
Olympic Teams80
Reporters and Media3K
Volunteers25K
TV Viewers3 Billion
Live SpectatorsMillions
Internet CustomersBillions
Olympic Athletes5.5K
Officials and ScorekeepersThousands
MobileNetworking Video
The official converged network equipment supplierfor the Sochi 2014 Olympic Winter Games 2010
Games
Network
"Firsts"
Dashboard for 2013
Channel growth2 Video Potency / RADVISION3
Solutions5 SME growth6
Complexity reduction8 Strong financial
foundation9
Customer satisfaction1
Maintenance & Managed Services4
Networking differentiation7
Customer SatisfactionNet Promoter Score
Growth ChannelPartner Growth
60 new partnersper quarter
Maint. & Managed SvcsCSAT Transactional with Support
SME growthIP Office Sales
Financial foundationGross Margin
Complexity reductionLicense Portability Cycle Time
Networking differentiationOpen Collaboration Platforms
Video potencySales
SolutionsNew Product Introduction
Q1FY13
FY12
25
57
Dashboard for 2013
2 3
5 6
8 9
1
4
7
In Closing . . .
Clarity of purpose matters
The Avaya team you meet will evidence a strong sense of purpose
We serve enterprises in the course of the essential and aspirational
Avaya is harnessing innovation to reduce complexity andincrease the compelling value of collaboration for the mobile enterprise
Solutions available today can deliver exceptional value
