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2008.
2008.
2008.
2008.
Personnel Trends
Terry BledsoeMarch 31, 2008
Terry BledsoeChief Information OfficerCatawba County
• What is my role?
• What do I do?
• What is the role of the Technology Department?
IT Job Skills for 2008
What’s hot• Project management skills and
certifications• Security experience• Business process
understanding• Communication skills,
especially writing and teaching expertise
• The ability to manage remote workers and virtual teams
What’s not• Software development and
programming• Quality assurance• Technical certifications
http://www.networkworld.com/etm/2007/122007-etm-jobs-matter.html
Skills in highest demand
• VoIP• Unified Communications• Convergence• Virtualization• Security
It’s not about PeopleSoft…..
What is Technology About?
It’s not about Programs…..
It’s not about Email…..
It’s not about the Internet…..
It’s not about the Phones…..
It’s about how they interact…..
What is Technology About?
It’s about empowerment…..
It’s about People…..
It’s about how they work…..
Systems of People
partners
trust
aggregate
centralized
collaborators
specialized
adapt
reputation
Self-organizing
outliers
Web 2.0
Wikis, Blogs, Social Networks
Gov 2.0
Kid 2.0
Citizen 2.0Are you already there and just don’t know it?
Voter 2.0
Worker 2.0
Disruptive Technology
Are you left behind?
“Web 2.0, is disrupting everything. Web 2.0 is not just adding to the communication mix. It requires a completely new way of thinking”
Peter Debreceny, chair of the Institute for Public Relations.
Is not black and white!
Personnel 2.0
Defining Web 2.0 – Core Tenets
• Shared content• Shared tools• Unbounded dialogue• Cooperate, don’t control• Users add valueImagine That!
Defining Web 2.0 • Perpetual Beta
State• Allows for self
organizing groups/ systems – ( the long tail)
• Today’s internet makes the citizen an active participant. Will government adapt to Web 2.0 by design or by default?
0
10
20
30
40
50
60
18 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70 73 78
Catawba County Generations
MillinnialsGen X
Boomers
Matures
Average Age - 43 Years
Millennials
Generational Use of Technology
• Boomers– Those who have chosen to embrace technology, use e-
mail, as they are exposed to new technology, if they see value to it, they may embrace it. They still like paper.
• Gen X– Use e-mail, text-messaging, blogs, instant-messaging, and
rely on a combination of Boomer old-fashioned socializing and Millennial social networking.
• Millennials– It’s the air they breathe. To be human = to be a digital
native (for many of us, this is a paradigm shift)
Generations Help Understand Web 2.0
Millennials 1977 to 2000Gen X
1965 to 1976Boomers
1945 to 1964Matures
Before 1945
Average Age of Catawba County Worker - 43 Years
Technology is not a “Tool” for Millennials, it is the very “Foundation” for everything they do.
Web 2.0 is a reflection of the Millennial Generation.
External
Internal Applications Linked to
Hardware
Software
Peripherals
Capacity
Users
???Lets hire someone…………
•Matures (65+) are biggest audience•Boomers 2nd
•Age 18 – 34 lowest and decreasing•Minorities have the
lowest readership•Before 1965 most
households took 2 newspapers, now less than half of the households take 1 newspaper.•Online readership
growing
Recruit in the newspapers and you will mainly attract the
Boomers………and will completely miss the
……Millennials
EY LISTENS AND TALKS WITH COLLEGE STUDENTS ON FACEBOOK
ONLINE VIDEO ADS AND DESCRIPTIONS OF JOBS
Digital Resumes….…Portfolios…
…Web Pages……Thumb drives…
Now that you got their attention, are you ready for…….
???What about online applications and online assessments?........
Are you ready………………
Do Your Homework, Check Them Out
Warning : Check W
ith Legal!!!
!!
Expectations Have Changed•Email•Office Suites•Unified Communications•Web Apps•Security•Public Records/retention/e-Discovery
SecurityAppearance
EnvironmentFLSA
Ergonomics
Where
Online Training
Services
Manage Life
?BLOGAre you brave enough to
•Employee Information•RSS Feeds•Record of Notification•Feedback (if you want it)
• Important announcements like benefit enrollments• Changes in policies• Physical and certificate
renewal reminders• Reminders of County
Events• Securing resources for an
event/emergency
Text Messaging = Powerful Tool
ISSUES MOVING TO THE FOREFRONT
ISSUES.
ISSUES.
ISSUES.
ISSUES.
The new personal computer…..
The simple cell phone is a relic
Laptops replace desktops
personal use / business use
No Well Defined Slots
Work is an Activity, Not a Place
Old Rules Become Unrealistic
New Tax Laws
IPIP/AVL
IP SurveillanceIP MonitoringIP GPS LocatingIPIPIPIPIPIPIPIPIP….
What is attached to the network?What is the employee really doing?Programs?Stored Data?
Government Attack Trends from 2007
• Government accounted for 26 percent of data breaches that could lead to identity theft.
• The primary cause of data breaches that could lead to identity theft was the theft or loss of a computer or other medium used for data storage or transmitting , such as a USB key.
www.symantec.com/ISTR2007
digital picture frames
http://www.economist.com/science/displaystory.cfm?story_id=10410912http://flickr.com/ http://www.digiframes.com/related/1017-4820/WiFi-Digital-Picture-Frames-Sungale-AW15B-WF.html
WIFI.
• Shut down accounts• Email• Network Access• Phone System
• Secure equipment• Secure data stored on remote/mobile equipment• Make sure public record files are obtained• Signed statement that all data has been returned
Termination……
Implications……• Realize program and data may reside anywhere
in the world• Web 2.0 applications/concepts are here to stay• Skills needed in Internet application development
and interactive user interface• Collaboration – the network indispensible • Be careful choosing applications – must be able
to integrate – standards• Be aware of static forms and formats
Implications……• Applicants and employees will expect more services
from government online• Must reach out to the world to get the best employees• Flexibility for all types of resumes and portfolios• Redefine work as an activity not a place• Schedules will need to be flexible• Policies may need to change• Change is accelerating, expected life of devices and
skills are unknown• Termination may require new processes
Implications……• Government records are a big source of identity
threat and we must recognize that fact.• Good policies and procedures are needed for all
devices. Mobile devices offer additional security challenges.
• Mobile devices require special security training.• Training in security practices needs to be
ongoing.• Security practices will at times be a burden but
users must understand the importance.
CHANGE.
2008.
2008.
CHANGE.
Be the change you want to see in the
World Ghandi
???Questions?
2008.
2008.
2008.
2008.
Personnel Trends
Terry BledsoeMarch 31, 2008
Tagged and Shared• Careertours http://www.careertours.com/• Catawba County http://www.catawbacountync.gov/ • Symantec Government Internet Security Threat Report
www.symantec.com/ISTR2007• Facebook http://www.facebook.com/• Google Images http://images.google.com/imgres/• Linked in http://www.linkedin.com/ • Mashable : 70+Tools for Job Hunting 2.0
http://mashable.com/2007/07/21/job-hunt/• Springwise.comhttp://www.springwise.com/
marketing_advertising/new_job_for_online_video_recru/index.php• State of the News Media
http://www.stateofthenewsmedia.org/2008/narrative_newspapers_audience.php?cat=2&media=4
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