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How to get IT right
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Getting IT Right!
Presented by: Micheal AxelsenDirectorApplied Insight Pty Ltd
INTRODUCTION
About this presentation
About the speaker
Services• Micheal Axelsen provides consulting services in the
business governance of information technology, and the development and implementation of information technology business strategy
Position and qualifications• Director of Applied Insight Pty Ltd• Chair of CPA Australia Information Technology &
Management Centre of Excellence• Qualifications
– Bachelor of Commerce (Hons)– Masters of Information Systems– CPA (Specialist in Information Technology)
War Stories
Snap Poll• To ensure that we remain relevant to our clients in today’s changing
marketplace, please complete the snap poll in your workbooks
• The information captured helps us to deliver services and products that are relevant and meaningful to your business
WAR STORIES
War Stories
Distributed Retail Business• Ageing information system without support• Management reports take two months• Implemented business intelligence (COGNOS) tool • Fundamental controls not in place• Garbage in, garbage out• Reporting still not timely or accurate
GETTING IT RIGHT!
Getting IT Right!
Align with the business
What needs to be done
Focus & Implement
Getting IT Right!
Aligning IT with the business
BUSINESS GOALS
Business goals
Ranking business goals
Ranking these business goals will determine the business’ IT goals, and thus the IT processes to be improved:
• Financial• Customer• Internal• Learning & Growth
Exercise• Review the case study provided in groups• Identify Organisational Focus• Identify Business Goals• Identify Priority Processes
DEVELOPING THE WORK PROGRAM
Developing the work program
Doing something• Process up until now has been about aligning IT with the business• Now we need to ‘do something’ about implementing the identified
processes to the required level of maturity• The ‘work program’ is the instrument for this
Maturity Assessment
Level Description
0 Non-existent
1 Initial/ad hoc
2 Repeatable but intuitive
3 Defined process
4 Managed and measurable
5 Optimised
Developing the work program
Developing the work program• Identify challenges that currently constrain the maturity of processes• Lets you focus on what you need to do to meet the business’ goals• Select from a a portfolio of solutions that will increase the maturity of
these IT processes, and implement this in a staged work program
Challenges in IT Management
Developing the work program• Identify challenges that currently constrain the maturity of processes• Lets you focus on what you need to do to meet the business’ goals• Select from a a portfolio of solutions that will increase the maturity of
these IT processes• Implement in a work program
Challenges in IT management
Solution portfolio
Solution portfolio
Solution portfolio
Solution portfolio
Workable tips
Workable tips• In-House Software – have a good lie down before starting anything
adventurous• Say ‘No’ more often• Risk-adjusted cost-benefit (business case)• IT needs to ask, ‘What’s the business value?’• If you can’t measure it, you can’t manage it• Turn the value equation around
Solution portfolio
Solution portfolio
Solution portfolio
Workable tips
Workable tips• Don’t jump from ‘What’ to ‘How’ without asking ‘Why’• Break projects into three-month milestones• Murphy’s Law is very real• Adopt at least the weekly, monthly, quarterly cycles• Be good to your mother
Workable tips
Workable tips• Don’t jump from ‘What’ to ‘How’ without asking ‘Why’• Break projects into three-month milestones• Murphy’s Law is very real• Adopt at least the weekly, monthly, quarterly cycles• Be good to your mother
IMPLEMENTING THE WORK PROGRAM
Implementing the work program
Your goals in implementation• How do you turning a ‘dry and dusty’ work program into something
that works?• Identify the overall program of work, roughly outline the
requirements and dependencies, and set out quarterly due dates• Set out in a quarterly ‘action plan’ identifying mini-projects and
business outcomesBetter business habits• Daily• Weekly• Monthly• Quarterly
CONCLUSION
Conclusion
In finishing...• Questions & Answers?• No-one said it was easy!• To get IT right, you need to focus on what works for your business
and deliver over time• Feel free to contact me for more information; also see my blog:
www.michealaxelsen.com • Please complete our evaluation form and stay for networking!
CONTACT DETAILS
Micheal AxelsenDirector, Applied Insight Pty Ltd
m: 0412 526 375t: +61 7 3139 0325e: [email protected]
blog: www.michealaxelsen.com
Applied Insight Pty LtdPO Box 603Toowong DC 4066AUSTRALIA
RESOURCES
Resources
1. COBIT
2. ITIL
3. www.isaca.org
4. www.itgi.org
5. www.itil.org
6. www.michealaxelsen.com
7. www.appliedinsight.com.au
