120625 WCDM Quorum Lang

Confidential1 © 2012 QuorumLabs Inc. June 29, 2012

Disaster Recovery with Hybrid Cloud

When Minutes Matter Most

Larry LangPresident and CEO

+1 408 219 1276

[email protected]


Quorum Quick Facts

Business

focus

One-click backup, recovery and continuity hybrid cloud services

and appliances that are affordable to own, quick to install, and

simple to use

Target marketsSmall to medium sized companies in banking, legal, accounting,

healthcare, government, manufacturing, logistics…

PenetrationProtecting thousands of servers for hundreds of customers

in 10 countries

Employees Almost 50 (and hiring!)

Investors

Recent $11M funding round led by Airtek Capital Group,

joined by existing stockholders and new investors

—Over $17M raised in total

TimelineFounded 2008, derived from defense technology,

first shipments in early 2010

Headquarters Fremont, California


It’s a digital world and businesses aremore dependent than ever on their IT systems


Case Study: Hurricane Irene in Vermont

• Sunday, August 29, 2011

• Winooski River overflows in Montpelier and Waterbury

• Floods state government data centers on lower floor and basements

“As with every best laid plan that has never been tested there were some variables that we didn’t count onsuch as the speed with which the river would rise.”

• Weeks to restore normal operations


Case Study: False Security in New Orleans

• October 25, 2010

– Five years after Hurricane Katrina

• Parish of Orleans Civil District Court

mortgage and conveyance database

crashes

– Index of thousands of mortgage records,

filling two floors

• Cloud backup service stopped receiving

good updates in July, older records

purged to save money

– No testing to reveal problem

• New Orleans with no real estate records

or transactions for over 3 months

– About 179,000 paper records

manually re-entered

• Clerk of Court Dale Atkins still employed

– Acting CTO Tynia Landry is not


Case Study: Hot or Not? at Midwestern Bank

• September 13, 2011

• Blade server firmware upgrade introduces bug– False positive temperature

readings cause intermittent processor blade shutdowns

• Prevented processing of checks and deposits– Diagnosis, fix, and testing

required about 4 weeks

• Fortunately, high-availability recovery system allowed continued operations


Lessons Learned: Business IT Disaster Recovery

• Natural disasters grab headlines, but mundane problems dominate

– Facilities (fire, plumbing...)

– Hardware (disk failure, board burnout...)

– Software (BSOD, update gone rogue...)

– User Error (deletion regret...)

• Big gap between “ought to work” and “known to work”

– Frequent testing only way to bridge this gap

• Backups automated, yet most recovery still manual

• It’s not about backup, but how fast you’re back up


How fast could your business recoverfrom a failure if it happened today?

ESG Research Report

2010Aberdeen Group

2012

Symantec SMB Disaster

Preparedness Survey

2011

of companies with fewer than

25 servers said they could

withstand only one hour or

less of downtime before

losing revenue or suffering

other significant adversities.

Downtime costs a

mid-sized company

an average of

an hour.

Only

of SMBs have testedtheir backup plan.


Traditional Backup

• Lengthy restore—

hours or days

• Infrequent,

inconvenient testing

• Unwieldy offsite media

Issues with current options forprotecting servers, applications and data

Replicated Data Center

• Costs more than double

• Complex to integrate and

maintain multiple

components

Cloud Backup (Storage)

• Longer restore because of

limited download

• Waiting for media

shipments

7 vendor products

230 manual pages

>700 lines of scripts3 TB download

>6 months @ 1.5 Mbps

>3 days @ 100 Mbps

“More than 50% of the time, a full recovery

attempt from tape will result in failure.” Hurwitz and Associates

Was all data written?

Can it be read?

How to be sure?


Traditional Backup Obsolete

• Assumed that disaster recovery involved replacing destroyed

physical computers with new equipment

• Hours or days to purchase, rack, power, connect

network, update operating system, install applications, restore

data

• Testing involved similar costs and effort, and thus infrequent

(quarterly in best practice)

http://www.ssg19.com/wp-content/uploads/2009/07/backup-tapes1.bmp


New Technologies Revolutionizing Recovery

• Delivery of computing and storage

capacity as a service

• Allows incremental changes to be

sent over an Internet connection,

avoiding daily pick up of tapes or

disks

• Creation of a virtual machine that

acts like a real computer with an

operating system, but logically

sharing the underlying hardware

• Allows rapid creation of

replacement systems

Cloud Virtualization


Typical Business IT Environment

One-Click Recovery

Onsite Appliance

One-Click Recovery

Offsite Cloud

Plus One-Click Recovery


Server FailureDisrupts User Applications


One-Click RecoveryRestores Business Almost Instantly


How It Works

POS Mail Database

POS Mail Database

Snapshot the servers

Send data to repository

With one click,

the recovery node

becomes production

Internal network

Mail


Automatic and On-Demand Recovery Testing Makes Sure You’re Protected


One-Click Recovery SystemIntegrated Components

Virtualization

Monitoring

Migration(P2V&V2V)

Backup

Replicated

Storage

Deduplication


One-Click Recovery Installations

“Not only is Quorum easy to use,

but it allows us to satisfy auditors

through regular testing of our

systems and we can immediately

recover data should something

fail.”

Phil Nigro, IT Manager.

Comhar

“We know that in any situation, we

can recover our data, applications

and servers by simply pressing a

button. It certainly takes the

pressure off.”

Wayne Bailey, Network Administrator,

Reno Refractories

https://www.exchangebank.com/Default.aspx

http://www.orolia.com/index.php


City of Corner Brook, NewfoundlandFast Recovery Time Key to Maintaining City Services

• City administration, tax collection, animal control, and other public services

• Population: 26,623 (CA 2011)

• City employees: 100+

• Protecting 7-8 physical servers

“If our server goes down, email could be out for 24 to 72 hours. When you’re living in Newfoundland, there’s no easy access to resources and it might take two days to get new equipment delivered – not to mention set-up time. Peace of mind is #1 for us and [one-click recovery] gives us the assurance that our email and applications will be back up within minutes of a failure.”

– Frazer Parsons,Computer support specialist,City of Corner Brook


Ecom Access, MontrealInstantly Restore Client Databases and Websites Should Disaster Strike

• Full-service online marketing agency, offering complete solutions forSearch Engine Optimization,Affiliate Marketing, and Social Media

• Clients: More than 150

• Employees: <50

• Protecting ~15 physical and virtual servers

“[One-click recovery] transforms a time-consuming and complex process into something that’s now very easy. Everything that’s needed for the task is included within the…appliance.”

– Catalin Petria,CTO,Ecom Access


Disaster Recovery with Hybrid CloudWhen Minutes Matter Most

• Business IT systems more important than ever– Even small- to medium-sized business demand recovery in

minutes, not hours or days

– Prepare for major natural disasters and mundane problems with hardware, software, and errors

• New technology makes one-click recovery possible– Hybrid cloud services

– Virtualization

– Source deduplication

– Automation

• Dependable, easy and affordable– Recovery in moments

– Restoration at your convenience

– Daily automated testing now state of the art


It only takes a few minutesto keep your business running

Larry Lang

President and CEO

+1 408 219 1276

[email protected]

Technology

120625 WCDM Quorum Lang