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12 Questions to ask a prospective MSP
1 How does your billing
model and service goals
help to lower our costs?
www.u tg so l u t i o n s . c om
2What are your technical
specialties and certifications? Is
there any technology in my
company that you cannot
support?
www.u tg so l u t i o n s . c om
3Do you use other companies to
provide your help-desk services?
Where are they located? How do
you ensure quality of service?
www.u tg so l u t i o n s . c om
4 Do you include on-site and
CIO support with your
managed service agreements?
www.u tg so l u t i o n s . c om
5 Do you have a defined SLA
(service level agreement) and
what are your guarantees?
www.u tg so l u t i o n s . c om
6Are you providing proactively
managed support and what
tools do you use to monitor
and manage issues?
www.u tg so l u t i o n s . c om
7What happens if the engineer
assigned to us leaves your
firm? (Engineers should be
cross-trained)
www.u tg so l u t i o n s . c om
8Do you offer monthly/quarterly
business reviews to identify key
issues and to align business needs
with technology capabilities?
www.u tg so l u t i o n s . c om
9Do you have any supporting
customer case studies /
testimonials and will you allow us
to speak to your current customers?
www.u tg so l u t i o n s . c om
10What is your project
management
methodology?
www.u tg so l u t i o n s . c om
11 Are your solutions flexible
and customizable? How so?
www.u tg so l u t i o n s . c om
12Do you have an ecosystem of
partners that you can leverage if
I need technical services outside
of your core competencies?
www.u tg so l u t i o n s . c om
AboutusWebelievetechnologyshouldbeleveragedtopromotebusinessgrowth,notmerelymanagedtorunsmoothly.
Overthelast10years,UTGhasgrowntoservemorethan200companiesacross16countries.Letushelpyouwithyourcloudandmanagedservicesneeds.
www.utgso lu t ions .com/contact
Reference:https://goo.gl/1rfrZg
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