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We have wonderful clients who are striving to achieve excellence through their HR initiatives -- whether it’s hiring for cultural fit, educating hiring managers on how to interview more effectively, implementing improved performance appraisal processes, working with teams outside of HR to achieve Magnet status, boosting HCAHPS scores or contributing multiple patient-centered care initiatives. Here are 10 quotes from HealthcareSource clients who exemplify best practices in recruitment and performance management. They have achieved true "HR Excellence!" But we know there are many other examples of HR Excellence out there; share your story. Tweet @quality_talent or post about how your team has achieved #HRExcellence! For more information about how you can achieve HR excellence in your organization, download our educational healthcare HR white papers at: www.HealthcareSource-WhitePapers.com or visit our blog: www.HealthcareTalentManagement.com!
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10 Healthcare
HR Excellence Quotes
#HRExcellence
“We aren’t just looking for people with a certain certification or degree. We are also looking for people with the passion and intrinsic motivation that makes them view their work as more than simply a job.”
Ryan Lillis
Director of Organizational Development
EMA Communities
#HRExcellence
“Now we use the references to help us
make a final decision, rather than just
completing reference calls as part of the
hiring formality.”
Kymberly Gillespie
Manager of Human Resources
WVU Healthcare
#HRExcellence
“Through practices like
behavioral interviewing,
HR finds people who are
driven by a need to serve
others, and these are
individuals who, if hired,
will deliver person-
centered care.”
Kathy Poteate
Interim HR Director
Hugh Chatham Memorial Hospital
#HRExcellence
“If your employees are satisfied and they really like
their job, they're going to treat their patients well,
which will increase patient satisfaction and the
quality of care they're providing.” Tyler Newton
Employment Specialist
Sonora Regional Medical Center
#HRExcellence
“Healthcare reform has been a
reality within the HR and recruitment
realm for so long that it just isn’t at
the forefront of our minds as an
initiative because it’s now part of our
day-to-day routine. We are always
thinking of how to recruit at a high
volume, while keeping costs low.”
Emily Miley
Human Resources Specialist
Bronson Healthcare
#HRExcellence
“Specific goals facilitate conversations about accountability and those conversations result in actionable information for employees.”
Pat Bayles
Leadership Development Coach
Mercy Medical Center
#HRExcellence
“We have an open and honest culture at
Tomah Memorial and our orientation
demonstrates that. We often get compliments
from new hires that the onboarding
experience was fun and they felt welcome.”
Britnie Rewey
Human Resources Generalist
Tomah Memorial Hospital
#HRExcellence
“Healthcare organizations have to commit to
their values. Part of our mission is customer
service skills so that is part of the fabric of our
organization in terms of employee expectations.” Myra Johnson
Vice President of Human Resources
Heritage Community of Kalamazoo
#HRExcellence
“Improving the candidate experience is one of
our main goals. I applied myself for one of our
jobs and found that the application was long and
not very user friendly. In response, we revamped
the application and have gotten good feedback.”
Laura Lavender
Recruiter
Children’s of Alabama
#HRExcellence
“There are two new hospitals being built in our
area, and our goal is to be the preferred
employer.” Bruce Colligan
Associate Vice President, Human Resources
Robert Wood Johnson University Hospital Hamilton
#HRExcellence
Need help achieving HR Excellence?
Check out our educational white papers:
www.HealthcareSource-WhitePapers.com
#HRExcellence
