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The top documents tagged [welldesigned service]
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Chap 08
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Service Blueprinting: A Practical Technique for Service Innovation Bitner M., Ostrom A., Morgan F
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1 Chapter 7 Product Design and process Selection – Services Service Generalizations Service Strategy Service-System Design Matrix Service Blueprinting
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Service Processes Chapter 8. Service Strategy: Focus & Advantage Service-System Design Matrix Service Blueprinting Service Fail-safing Characteristics
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Product Design and Process Selection: Services
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Dengue Epidemic 2010
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