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Managing Waiting Lines. Lines and Waiting Every day I get in the queue, that waits for the bus that takes me to you … Pete Townshend, Magic Bus
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Chapter 12 Managing Waiting Lines McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill
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Managing Waiting Lines chapter - 13. 13-2 Learning Objectives Describe how queues form. Apply Maister's two “laws of service.” Discuss the psychology
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Managing Waiting Lines
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Managing Waiting Lines. Lines and Waiting “Every day I get in the queue, that waits for the bus that takes me to you …” Pete Townshend, Magic Bus
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Managing Waiting Lines McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved
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Waiting Lines
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