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The top documents tagged [key service targets]
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Copyright © 2006, BMC Software, Inc. All rights reserved. Unit 8 – Service Level Management ITIL Foundation – Concepts of IT Service Management (ITSM)
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C O N N E C T I N G B U S I N E S S & T E C H N O L O G Y IT Infrastructure Library (ITIL) Part 5 – Service Delivery Service Level Mgmt, It Financial Mgmt
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