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MONEYBALL FOR IT SUPPORT Using Data-Driven Management to Achieve World-Class Support. March 15, 2012 DFW Chapter of HDI Terry Allen
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Free Help Desk Training Series | Help Desk Best Practices | MetricNet Certified
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Free Desktop Support Training Series | What You Need to Know About Desktop Support KPIs
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Free Help Desk Training Series | Unleashing The Enormous Power of Help Desk KPIs | MetricNet Certified
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FUSION14 Session 302 | Optimizing the Tradeoff: Cost vs. Quality in IT Support
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