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The top documents tagged [cost of poor customer]
Documents
The Customer Experience Scenario
1.832 views
Business
Enabling Customer Centric Capabilities in the Front Lines
259 views
Business
III Conferência CMMI Portugal, Keynote 2: CMMI for Services... not only for IT, Enrique Morey, PIA Consultores
133 views
Documents
IBM Social Business, Joseph Preston
433 views
Sales
Customer service manifesto
367 views
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Customer Experience Monitoring (Generic Version 2)
483 views
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OmPrompt - How to Reduce the Cost to Serve while Improving Service. A Financial Analysis of the Order-to-Cash Cycle
35 views
Business
Evolving From a Shared Email Inbox to a Social Help Desk
2.310 views
Documents
Institute of Customer Service Customer service - in a class of its own Business Systems (UK) Ltd – annual conference 23 November 2010 Jo Causon – chief
214 views