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The top documents tagged [center operations management]
Documents
Aksin et al. - The Modern Call Center - A Multi‐Disciplinary Perspective on Operations Management Research
85 views
Documents
Survey_POM.pdf
219 views
Documents
1 st Quarter Performance Report 2012/13
44 views
Documents
Routing to Manage Resolution Rates and Service Times in Call Centers with Heterogeneous Customers and Servers *
23 views