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The Super bowl is always the most talked about Television Events of the year, and this year the game was more interesting than usual. An impressive comeback in the second half, following a blackout made this game one to remember . Until…… someone or “something “dropped the ball !

Super Bowl Blackout

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A look at the Super Bowl Blackout

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Page 1: Super Bowl Blackout

The Super bowl is always the most talked about Television Events of the year, and this year the game was more interesting than usual. An impressive comeback in the second half, following a blackout made this game one to remember. Until…… someone or “something “dropped the ball !

Page 2: Super Bowl Blackout

WHAT: Problem: Delay during the Super bowl

WHEN: Date: 02/03/2013

DIFFERENCES: Newly Upgraded Electrical System

WHERE: Physical Location: Mercedes Benz Super Dome in New Orleans

IMPACT: Millions lost in Revenues & Credibility

SCHEDULE: Second half of Super Bowl Delayed

MATERIAL: Replacement of Electrical Relay Needed

Exposure: 108 MILLION LIVE VIEWERS

Page 3: Super Bowl Blackout

The system automatically shut off power at 8:37 p.m. EST. Play resumed at 9:30 p.m.

Auxiliary power kept the playing field from going totally dark. Some dome lights remained.

Concourses were only illuminated by small banks of lights tied in to emergency service. Escalators stopped working, credit card and vending machines shut down.

One of two power feeder lines going into the stadium from an external substation is thought to be source of the problem. Authorities would not disclose the location of the problem line.

Page 4: Super Bowl Blackout

The main lights housed in the periphery of the 9.7 acre roof lost power.

The west side was plunged into darkness.

Press box level lost all power. Play-by-play announcers went silent.

Numerous camera and audio broadcasts were lost.

The 27-by-48-foot scoreboard went dark.

Page 5: Super Bowl Blackout
Page 6: Super Bowl Blackout

S & C Electric Co., the electrical relay manufacturer

in Chicago

SMG, The Super Dome’s management company.

Entergy New Orleans, the company responsible for

supplying electricity for the Superdome

Beyoncé Knowles, International recording artist and

half time performer

The Top Suspects

Page 7: Super Bowl Blackout

It was NOT Beyonce! She

brought her own generator for

the show.

Enteric Electric, monitored the

power during the game and

determined that a Relay was

tripped, causing the outage.

The upgrades to the electrical

system by SMG was performed

by a sub contractor, ALLSTAR

Electric.

Quality Control Systems were

in place at S & C Electric.

Same for Enteric Electric of

New Orleans. The contractor

ALLSTAR Electric, who

installed and setup the

relay, seems to fall short on

Quality Controls. Although

they do have quality controls

in place, they do not have

controls for HUMAN ERROR.

S & C Electric designed and

built the Relays for this

installation. They tested the

relays AFTER the Super Bowl

and noted that one of the

Relays in question was set too

low for the power.

Preliminary

Findings

Page 8: Super Bowl Blackout

SMG Management

Entertic

ALLSTAR

S & C

SMG has the operation and

management of upgrades at

the time of the blackout.

PRIOR to the blackout, what

were SMG’s SWOT

Page 9: Super Bowl Blackout

STRENGTHS WEAKNESSES

THREATSOPPORTUNITIES

SMG SWOT ANALYSIS

Page 10: Super Bowl Blackout

List of STRENGTHSYou can change the pictures or remove them all together.

• Experienced Workforce

• Design, planning and Programming Services

• Operations

Additional Strengths• Awareness

• Meeting Deadlines

• Creation of a Punch List

STRENGTHS

Page 11: Super Bowl Blackout

List of WEAKNESSESYou can change the pictures or remove them all together.

• Reputation on stake

• Allocation of tasks

• Services

Additional Weaknesses• Unable to identify Human Error Defects

• Not Promoting In house Training

WEAKNESSES

Page 12: Super Bowl Blackout

List of OPPORTUNITES

• Future Prospects

• Expansion

• Advertising and Marketing

OPPORTUNITIES

Page 13: Super Bowl Blackout

List of THREATS

• Market Share

• Reputation

• Competitors

Additional Threats• Being ON TOP

• Loss of Market/Venues

THREATS

Page 14: Super Bowl Blackout

Solutions

• Proper Supervision

• Effective Communication

• Personnel Capabilities

• Scrutiny at frequent intervals

• A Brain

• Smaller Zones

• Automated Recovery

Page 15: Super Bowl Blackout

POKE YOKE

Quality Control Recommendations

– Poke Yoke is a Japanese word meaning “Fail-Safing”. A Poka-yoke is any mechanism in a lean manufacturing process that helps an operator avoid (yokeru) mistakes

Chaku - Chaku

• Chaku-Chaku in Japanese means “One Worker, Several Tasks”. This technique couples with Poke Yoke will greatly reduce the Human Error factor.

Page 16: Super Bowl Blackout

POKE – YOKE

Page 17: Super Bowl Blackout

The Lawyers will be busy for

years

Page 18: Super Bowl Blackout