Gordie White664 Lansdowne Drive, Oshawa, ON, L1G 1W4, (905) 240-2759 gordiewhite32@hotmail.com

HIGHLIGHT OF QUALIFICATIONS

• Over 3 years experience in customer service through various methods such as face-to-face sales, retail and restaurant environments

• Involved in high level athletics and personal fitness for over 14 years with the involvement in sports including hockey, football, soccer, cross-country running, lacrosse, track and field, and wrestling

• Able to communicate effectively both orally and written and work well with customers and coworkers alike

• Well developed communication and public speaking skills with outstanding leadership skills• Very diligent and willing to work hard everyday, no matter the environment• Displays exceptional work ethic, teamwork, focus and dedication to my commitments• Knowledge in various computer applications including Microsoft Word, Excel, PowerPoint,

Access, Publisher. AutoCAD the Internet and Email

PROFESSIONAL EXPERIENCE

Customer Service Skills• Sold fitness apparel and provided advice and support to ensure customers were using products

correctly and responded to their questions ensuring their needs were met• Greeted customers in a pleasant manner helping to ensure repeat business• Motivated and inspired teammates and youth to successfully achieve their goals by providing

ongoing guidance and support• Handled customer and client concerns by listening effectively and offering solutions resulting in

increased customer satisfaction• Managed incoming telephone calls in a friendly and professional manner• Completed cash register transactions, including credit and debit card, with accuracy

Professional Fitness and Athletic Skills• Developed skills in leadership, communication, and problem solving• Provided advice and consulting services to sports organizations in the design and development of

fitness programs and activities• Assisted in the development, planning and co-ordination of recreation programs, and special

sporting events• Played JR. A hockey during the winters and varsity football in the summers for the Oshawa

Hawk Eyes• Conducted fitness tests and assessments, and designed, developed and delivered fitness

counselling• Planned and carried out recreational, athletic, fitness and sports activities• Assembled supplies and sports and game equipment• Demonstrated and instructed athletic, fitness or sports activities and techniques• Monitored recreational and fitness activities to ensure safety and provided emergency or first aid

assistance when required

EMPLOYMENT HISTORY

Customer Service Rep, Sport Chek 2008 – May 2009Customer Service Rep, Hollister Co. June 2008 – August 2008 Server, Boston Pizza April 2008 – June 2008Customer Service Rep, Nike/Endurance Fitness 2006 –2007

EDUCATION & PROFESSIONAL DEVELOPMENT

Ontario Secondary School Diploma 2007

First Aid & CPR Training 2006

References Available Upon Request