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Facilitation 101 Ilias Bartolini [email protected]

Facilitation 101

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Page 1: Facilitation 101

Facilitation 101

Ilias Bartolini [email protected]

Page 2: Facilitation 101

Facilitator

What are your experiences as a facilitator?

Page 3: Facilitation 101

End of Role Game!

Page 4: Facilitation 101

Facilitator

What went wrong?

What could I have done better?

Page 5: Facilitation 101

Facilitator

Diplomat Referee Cop Comedian …your own style

Page 6: Facilitation 101

Objective

Goal & Deliverables

Process

Visible Agenda

Ground Rules

Parking lot

Prime directive

Switch off cell phones

Page 7: Facilitation 101

Body language

•  Open & Centred •  No hands in pockets •  No leaning or sitting Your posture and tone convey confidence and excitement

Page 8: Facilitation 101

Body language

Move “in” or “out” of the conversation Get physically “too close” with dominating or argumentative participants

Page 9: Facilitation 101

Shepherding

the group

•  Sensitive to the group: validate and legitimise •  Defuse uncomfortable moments •  Encourage dialogue •  Provide air to quiet folks •  Help to develop consensus •  Active listening •  Watch group dynamics

Page 10: Facilitation 101

Types of quest

ions

•  Open: “How, What, Why” •  Greater Response: Probing, describe, tell,

explain •  Redirect: What do the rest of you think?

Helen, what are your thoughts? •  Clarification: Where are we? Will someone

summarize our position? •  Closed: check agreement, also for clarification.

Can we move on now?

Page 11: Facilitation 101

Difficult types:

“the Mummy”

The person who won’t participate in discussions

•  Be patient •  Ice-breaker, check-in question •  Give the mummy a major role in subgroups •  Ask direct question to the person on topics you

know he or she had expertise •  Talk after the meeting and encourage them to

speak up: their opinion is important

Page 12: Facilitation 101

Difficult types:

“the Windbag”

The person who dominates discussions

•  Establish a process to limit the Windbag’s discussion.

•  Target questions to other members by name •  Use nonverbal signals, e.g. no direct eye

contact, focus on another part of the room •  Do not assign subgroup leadership roles to this

person

Page 13: Facilitation 101

Difficult types:

“the Rambler”

The person who gets off-track discussions

•  Help them by listening and quickly summarizing •  Preface the Rambler’s remarks with “Give me

your short version of …” •  When they pause, say “Thanks Joan, but we

need to get back to the agenda.” •  Do not assign subgroup leadership roles to this

person

Page 14: Facilitation 101

Difficult types:

“the Homesteade

r”

The person who takes a position and is reluctant to change •  Ask or provide more alternatives •  Ask to evaluate trade-offs, pro-cons •  Give hints on team alignment building •  Over whelm them with facts! :) •  Postpone the conversation to a separate meeting

Page 15: Facilitation 101

Whiteboard clar

ity

•  Strive to use participants’ exact words: if you rephrase check for correctness “Does this capture what you said?”

•  Use capital letters •  Print as legibly as possible •  Use abbreviations liberally •  Switch colors and check markers

before the session •  Draw!

Page 16: Facilitation 101

Tips

•  Know names and use them •  Ask someone else to help keep time •  Breaks, special food for long meetings •  Increase your self-awareness with help of a pair

Page 17: Facilitation 101

credits

Thank you!

Dennise Openshaw – Facilitation 101 https://my.thoughtworks.com/docs/DOC-13090 Thoughtpedia page on Facilitation https://thoughtpedia-public.thoughtworks.com/display/KBPUB/Facilitation Creative commons pictures – by-sa: http://www.flickr.com/photos/lessio/370136797/ http://www.flickr.com/photos/paulk/27206695/ http://www.flickr.com/photos/compujeramey/2378562709/ ? lost link of comedian pic? ? lost link of agenda pic? ? lost link of group facilitation pic? http://www.flickr.com/photos/tobiastoft/3209409590/ http://www.flickr.com/photos/ol1/5539623423/ http://www.flickr.com/photos/oberazzi/318947873/ http://www.flickr.com/photos/spaterson/5184530931/

h"p://crea*vecommons.org/licenses/by-­‐sa/3.0/  

Page 18: Facilitation 101

Print the following cards for the first 10min role game

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(1) Be quiet and withdrawn. Please have no involvement in the session.

During the first 10min of this session

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(2) Please participate heavily in the session, to the point of dominating views at times

During the first 10min of this session

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(3) Make a slightly confusing point

At some point, during the first 10min of this session

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(4) •  Ask the facilitator if you can come and

illustrate your point •  Come up to the board and take the pen

from me •  Illustrate and expand on your point on the

board

At some point, during the first 10min of this session

Page 23: Facilitation 101

(4b) When someone from the group comes to the board to explain a point, get involved ensuing the discussion goes on for a short time (20-30 seconds)

At some point, during the first 10min of this session

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(5) Engage in a side discussion with someone in the audience for a short time (20-30 seconds)

At some point, during the first 10min of this session

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(6) Open your laptop and start typing being uninterested at the session.

At some point, during the first 10min of this session

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(7) Argue a little against a point someone puts forward using sarcasm and offensive tone.

At some point, during the first 10min of this session

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(8a) •  Take the cell phone number from the

person on your right. •  During the session call them, you can

hang up when it rings.

At some point, during the first 10min of this session

Page 28: Facilitation 101

(8b) •  Give your cellphone number to the

person on your left. •  Have your cell phone sound on. •  Take the call when they ring you. •  In a not entirely soft voice, say hello,

pause and ask if you can call back as you are currently in a workshop.

At some point, during the first 10min of this session