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Demonstrating Impact. Let’s take a closer look... Chris James The Scout Association

Demonstrating Impact

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Chris James, The Scout Association Communication managers' workshop www.charitycomms.org.uk/events

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Page 1: Demonstrating Impact

Demonstrating Impact. Let’s take a closer look...Chris James

The Scout Association

Page 2: Demonstrating Impact

What we do . . .

We challenge our members to experience fun, friendship and everyday adventure to help them reach their potential and have a positive impact on society

Page 3: Demonstrating Impact

Over 200 activities . . .

• Half a million members in the UK

• 400,000 young people and 100,000 adults

• Growing in each of the last seven years –

• Scouts spend 2 million nights away

• Scouts on the moon

• Lennon and McCartney were both Scouts

Page 4: Demonstrating Impact

We have a positive impact on . . .

Young people – providing opportunities to grow in confidence and develop life skills.

Adult volunteers – providing the opportunity to develop skills and training,

Society – providing practical benefits to our communities.

Page 5: Demonstrating Impact

The numbers . . .

91% of volunteers and 88% of youth members stated that Scouting had helped them develop key skills.  41 per cent of employers reported that a job applicant’s involvement in Scouting would be a positive influence on their decision to employ them.* 36 per cent of former youth members volunteer regularly (at least two hours per week); 47 per cent of Scout leaders volunteer outside of Scouting,

Page 6: Demonstrating Impact

Key challenges. . .

• Outdated image of Scouting

• Lack of awareness of our scope and impact

• 34,000 young people on waiting lists

• Need to attract more adult volunteers

• Lack of resources for local Scouting 

Page 7: Demonstrating Impact

The way we were . . .

Page 8: Demonstrating Impact

The way we were . . .

Page 9: Demonstrating Impact

And the winner is . . .

Page 10: Demonstrating Impact

The way we were . . .

Page 11: Demonstrating Impact

‘Insanity: Doing the same thing over and over again and expecting different results.’

Albert Einstein

Page 12: Demonstrating Impact

Where we were going wrong . . .

• Not enough focus on impact

• Not sharing effectively

• Too much focus on print

Page 13: Demonstrating Impact

Why video?

• Better at conveying emotion

• Leading to strong call to action

• Cost effective

• Can be easily and inexpensively shared

• Can be used as a recruitment tool locally

• Immediate response

Page 14: Demonstrating Impact

The brief

• Communicate brand values

• Promote flexible volunteering

• Represent the movement’s diversity

• Promote girls in Scouting

• Represent communities across the UK

• Input from young people

• Embed in strategy

Page 15: Demonstrating Impact

Choosing the right agency

• Evolution Creative

• Great understanding of our brand and strategy

• Experience in delivering compelling communications

• Results driven

Page 16: Demonstrating Impact

The film

Page 17: Demonstrating Impact

Other challenges

• Geography and costs

• Other commitments

• Diversity and relevance

• Regional accents

Page 18: Demonstrating Impact

Development

• Brief, concept and script signed off by SMT

• Ambassador contributions

• Collaborative approach

• Tie in printed materials (more standard format)

• Keeping to budget (same budget

as previous years)

Page 19: Demonstrating Impact

Internal buy-in

• Brief, concept and script signed off by SMT

• Ambassador contributions

• Collaborative approach

• Tie in printed materials

Page 20: Demonstrating Impact

Launch

• Premiere at National AGM

• Same day launch online and in social media

• E-comms to all adult members

• High res file available to download

Page 21: Demonstrating Impact

Volunteer perspective

Chris Foster

Assistant County Commissioner 14-25

Greater London North

Page 22: Demonstrating Impact

Results

• 3.3% growth in youth membership

• 2.7% growth in adult membership

• 12,400 views on YouTube

• Not just a trophy project

Page 23: Demonstrating Impact

Questions to ask . . .

• Think why someone would watch and share it externally• Is it creative, engaging, funny, exciting? • Is it embedded in brand and organisational strategy? • Is it agreed and signed off? • Does it have a reasonable shelf life? • Can it be used locally?• Is it emotive? Does it tell as story? Is it authentic? • Is there a call to action?• Are you getting best value? • Does it demonstrate impact?

Page 24: Demonstrating Impact

So, what’s stopping you?

Page 25: Demonstrating Impact

Demonstrating Impact. Let’s take a closer look...Chris James

The Scout Association