Communication Skills for Roller Derby Coaches

Communication Skills f o r C o a c h e s a n d B e n c h M a n a g e r s

Coach PandaRollerCon 2012

Photo credit: LeVar Hurtin’

Agenda• STAR communication method

• Feedback 101

• Practice session

RollerCon 2012 | coachpanda.com Communication Skills

Photo credit: Nocklebeast

STAR method• Situation

• Tactic

• Approach

• Result




Situation



Tactic

Photo credit: D.E.signs


Approach



Results


Feedback 101• Giving feedback

• Receiving feedback





Giving Feedback

• Make it timely• No blaming or accusations• Don’t open with negations • Be selfless• Think of the larger picture• Make it a conversation• Be direct



Receiving Feedback

• Think of your body language• Turn it into a SMART goal• Don’t blame or deflect • Follow up with the person• Wear your thick skin• Ask questions

Practice Session



Break into small groups

At the end of practice when rosters are announced a skater approaches you and says:

“this is garbage, why didn’t I make the roster?”

On the bench during a scrimmage one skater says to another:

“your offense is terrible, I don’t want you in my pack when I’m jamming”

A skater approaches you after a bout and says:“why is my play time being limited? What can I do to get more play time?”

Thank youFor attending.Contact

• [email protected]

• coachpanda.com

Other RollerCon Seminars

• TH 4pm, Room 115: Crisis Management Skills on the Bench

• FRI 5pm, Room 115: RESPECT: Gain & Maintain It

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Sports

Communication Skills for Roller Derby Coaches