Ch03

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  • 1. 3-1 Personality and Emotions Chapter 3 Essentials of Organizational Behavior, 8/e Stephen P. Robbins

2. 3-2 After reading this chapter, you should be able to: 1) Describe the eight categories in the MBTI personality framework 2) Identify the "Big Five" personality variables and their relationship to behavior in organizations 3) Describe the impact of job typology on the personality/job performance relationship 3. 3-3 After reading this chapter, you should be able to: 4) Differentiate felt from displayed emotions 5) Identify the six universal emotions 6) Describe ways in which emotions influence work-related behavior 4. 3-4 Personality The combination of psychological traits we use to classify & describe a person in terms of characteristics such as quiet, passive, loud, aggressive, etc. 5. 3-5 Myers-Briggs Type Indicator Most widely used personality- assessment instrument in the world Individuals are classified as extroverted or introverted (E or I), sensing or intuitive (S or N), thinking or feeling (T or F), and judging or perceiving (J or P) 6. 3-6 Extroverted vs. Introverted Extroverts are outgoing, sociable, and assertive Introverts are quiet and shy 7. 3-7 Sensing vs. Intuitive Sensitive types are practical and prefer to focus on details Intuitives rely on unconscious processes and look at the big picture 8. 3-8 Thinking vs. Feeling Thinking types use reason and logic to handle problems Feeling types rely on their personal values and emotions 9. 3-9 Judging vs. Perceiving Judging types want control and prefer their world to be ordered and structured Perceiving types are flexible and spontaneous 10. 3-10 The Big-Five Model Extroversion Agreeableness Conscientiousness Emotional Stability Openess to Experience 11. 3-11 Extroversion - one's comfort level with relationships 12. 3-12 Agreeableness - refers to an individual's propensity to defer to others Conscientiousness - a measure of reliability 13. 3-13 Emotional stability -taps a person's ability to withstand stress 14. 3-14 Openness to experience - addresses an individual's range of interests and fascination with novelty 15. 3-15 Other Key Personality Attributes Locus of controlLocus of control - Belief that life is controlled by oneself vs. outsiders MachiavellianismMachiavellianism - Tendency to manipulate and maintain emotional distance Self-esteemSelf-esteem - Degree one likes or dislikes oneself 16. 3-16 Other Key Personality Attributes Self-monitoringSelf-monitoring - Sensitive to external cues to behave differently Risk propensityRisk propensity - Willingness to take chances Type A personalityType A personality - Incessantly struggling to achieve more 17. 3-17 Matching Personalities and Jobs Six-personality-types model - an employees satisfaction with and propensity to leave his or her job depend on the degree to which the individuals personality matches his or her occupational environment 18. 3-18 Personality Types and Sample Occupations 19. 3-19 Diagram of the Relationship among Occupational Personality Types 20. 3-20 Key Points There do appear to be intrinsic personality differences among individuals There are different types of jobs People in job environments congruent with their personality type should be more satisfied and less likely to resign 21. 3-21 What are Emotions? Affect covers a broad range of feelings that people experience Emotions intense feelings directed at someone or something Moods feelings that tend to be less intense, lack a contextual stimulus 22. 3-22 Emotional Labor Employee expresses organizationally desired emotions during interpersonal transactions 23. 3-23 Felt emotions are an individual's actual emotions Displayed emotions are those that are organizationally- required and considered appropriate in a given job 24. 3-24 The Six Universal Emotions Happiness Surprise Fear Sadness Anger DisgustHappiness Surprise Fear Sadness Anger Disgust Emotion ContinuumEmotion Continuum 25. 3-25 Gender and Emotions Women: Show greater emotional expression than men Experience emotions more intensely Report more comfort in expressing emotions. Better at reading nonverbal cues than are men 26. 3-26 OB Applications Ability and Selection Decision Making Motivation Leadership Interpersonal Conflict Deviant Workplace Behaviors 27. 3-27 Emotional Intelligence Self-Awareness Self-management Self-motivation Empathy Social Skills 28. 3-28 Summary 1) Described the eight categories in the MBTI personality framework 2) Identified the "Big Five" personality variables and their relationship to behavior in organizations 3) Described the impact of job typology on the personality-job performance relationship 29. 3-29 Summary 4) Differentiated felt from displayed emotions 5) Identified the six universal emotions 6) Explained if it is possible for a person to be emotionless 7) Described ways in which emotions influence work-related behavior