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BILL & MELINDA GATES FOUNDATIONSEATTLE, WA
MAY 13 2013
JENN LIMCEO & CHIEF HAPPINESS OFFICER
TAKE A MOMENT TO THINK…
WHAT ARE YOUR GOALS
IN LIFE?
WHAT IS YOUR GOAL IN LIFE?
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.
REFLECTION
HOW DID I GET HERE?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?
MT. KILI
GREEN FIELDExplored and
Prioritized
INTERNETCONSULTANT
LAYOFFLOSERLOSS
GO BEARS!
ZAPPOSCONSULTANT
ROCK BOTTOM REAL LOSS
TIME
HA
PPIN
ES
S
OH
@#$%
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.”— MAYA ANGELOU
CULTURE
#1 PRIORITY?
RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE BRANDS
CULTURE ANDHIGHER PURPOSE
CULTURE AND CUSTOMER SERVICE$2B* COMPANY
1999 – TODAY
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
Gro
ss S
ale
s $M
M
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION**
*GROSS MERCHANDISE SALES**SHARE VALUE AT THE TIME OF CLOSING
BEST WORKPLACES VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED:1.COMMITMENT2.CORE VALUES
3.TRANSPARENCY4.VISION
5.RELATIONSHIPS6.THE RIGHT TEAM
AND CAN THEY BEAPPLIED TO YOU?
HOW?
SOME FRAMEWORKS LEARNED ALONG THE WAY…
WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?
SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS
LABOR DAY 2009
FIRST…THERE WAS A BOOK
I CAN BE A CMP!
THEN,
THE BUS TOUR…
THEN THERE WAS A BUS TOUR
FIRST…THERE WAS A BOOK
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME
VISION
NO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOB
HAPPINESS
NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSEBUSINESS SENSE
HUMAN SENSE
HOW? The 3 C’s.
HAPPIER COMPANIES
HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUE
HAPPINESS in the WORKPLACE
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%
CREATIVITY300%______________________________________
TURNOVERENGAGEMENT CREATIVITYPROFITS
WHAT MATTERS IS ALIGNMENT AND COMMITMENT
HOW CAN WE HELP?
FOR: QUESTIONS
CULTURE BOOKCOPY OF THE PRESENTATION
JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
•BE TRUE TO OUR WEIRD SELVES
•LIVE OUR VALUES, PASSIONS AND PURPOSE
•PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS
IMAGINE…
THANK YOU!
THEN DO.
Values
The Building Block of Happiness at Work
[now, this is all about YOU]
[now, this is all about YOU]
Q
How can you create more happiness at work?
bring best self to workunlock potential of yourself, each other, customers
serve higher purposechange the worldlay off the snooze
bring best self to workunlock potential of yourself, each other, customers
serve higher purposechange the worldlay off the snooze
A
How can you create more happiness at work?
Culture.
A
Culture?
Values.
building block of culture & happiness at work
How can you create more happiness at work?
Personal Values
core beliefs which guide decisions, daily behaviors and character
internal compass
sustainable happiness starts here
It’s not hard to make decisions,
once you know your values.
- Roy Disney
Once I know my why, the how’s quickly fall into place. - Dan Clark
Organizational Values
collective values of the org
compass for org
define collective character
starts with me
culture is co-owned
alignment of values = stronger culture
Happiness at Work
translation…
[let’s do a personal values exercise]
[let’s do a personal values exercise]
ME V
alu
es E
xerc
ise
ME V
alu
es E
xerc
ise
ME V
alu
es E
xerc
ise
ME V
alu
es E
xerc
ise
ME V
alu
es E
xerc
ise
share your top 3 personal values and one way that you live each of them.
[ let’s buddy up ;]
org values = collective values
[ let’s buddy up again ;]
discuss with buddy one way you can bring your personal values into work (daily)
[let’s review]
Happiness at work
Culture
Values building block
your tool to create happiness & culture
daily
values become culture as they are lived… daily towards the big mission
end with a darelive your values on daily basis
bring best self to workunlock potential of yourself, each other, customers
serve higher purposechange the worldlay off the snooze
* Deloitte Shift Index 2010
