Introduction

This topic deals about qualities of a cabin crew…….

Contents

• Safety

• Service

• Friendliness

• Grooming

• Courageous

• Punctual

Safety

Meaning • Safety is very critical for all members traveling in the sky

and in the ground membersExplanation • If the crew member do not know all the safety measure

they can not assist the travelers or passengers ExampleIf the cabin bins are not securely closed during turbulence

there is possibility for bags to fall on the people sitting down it is the responsibility of the cabin crew to ensure all cabin bins are securely closed

Service

Meaning• All services required by there airlines promise to the

customers need to be meet by the cabin crew membersExplanation• Service render by the cabin crew should be done

respectfully and honestly all issues need to be handle tactically

Example• If the customer needed a blanket or food beverages

cabin crew member have to provide them

Friendliness

Meaning• It’s the responsibility of the cabin crew members to show

some friendliness and kindness to all members on boardExplanation• We need to respond for each request in a friendly

manner Example• If the same passenger asks for water five times do not

be rude instead offer him a bottle of water In each situation be friendly instead of being aggressive

Grooming

Meaning• A cabin members should have hygienic and

good in appearance Explanation• Appearance speaks a lot and shows activeness Example• For 9 hours journey flight cabin crew member

should not become clumsy or tired by end of the journey for the travellers can be maintained if the cabin crew member are well groomed

Courageous

Meaning• having or characterized by courage or braveExplanation• Cabin crew member needs to be courageous in

all situations especially during emergencies Example• Sometimes there is heavy turbulence and there

possibilities for the traveler to panic if the role of the cabin crew to comfort and showing some courage like nothing has happened

Punctual

Meaning• Being on timeExplanation• Responsibility of cabin crew is to be punctual

and being on time they cannot cause the delaying of the flight

Example• There will be a lots of reasons why the flight can

be delayed but the delay of cabin crew should not be the reason for the flight delaying

The End….

A Presentation by S.R.Pramod Raj