Best Practices Best Practices NetworkingNetworking

““Never become so much of an expert that Never become so much of an expert that you stop gaining expertiseyou stop gaining expertise. . View life as a View life as a

continuous learning experiencecontinuous learning experience.”.”

- Denis Waitley.- Denis Waitley.

PurposePurpose I have created this short presentation as I have created this short presentation as

an opportunity for those seeking and/or an opportunity for those seeking and/or sharing best practices to better sharing best practices to better understand some of my methodologies, understand some of my methodologies, approaches to various approaches to various issues/programmingissues/programming

Perhaps it will spark a new idea for you Perhaps it will spark a new idea for you or you may identify an opportunity for or you may identify an opportunity for me to better develop an idea or program me to better develop an idea or program – either way it’s an opportunity to learn – either way it’s an opportunity to learn and collaborateand collaborate

Living DocumentLiving Document

I intend to continue to add information I intend to continue to add information I believe is relevant and can be of I believe is relevant and can be of value to other HR Practitionersvalue to other HR Practitioners

If you review and have any questions, If you review and have any questions, recommendations, please contact me recommendations, please contact me or send me an invitation through or send me an invitation through LinkedIn LinkedIn

Now- Let’s Start Sharing & Now- Let’s Start Sharing & LearningLearning

Leadership Philosophy

““We are only as successful as those We are only as successful as those that we serve – if they succeed, then that we serve – if they succeed, then we succeed – if they fail then we we succeed – if they fail then we failed.”failed.”

““We learn more from our failures than We learn more from our failures than our successes “ our successes “

-Dave Longaberger-Dave Longaberger

MacGyver and the Stockdale MacGyver and the Stockdale ParadoxParadox

I think we need a new moniker to replace I think we need a new moniker to replace the “Out of the Box Thinker” phrasethe “Out of the Box Thinker” phrase

First, I don’t really remember what was First, I don’t really remember what was in “The Box”in “The Box”

Second, if someone is still operating in Second, if someone is still operating in the box, they’re opportunities are limitedthe box, they’re opportunities are limited

So what are some thing we need to do to So what are some thing we need to do to contribute to the success of our contribute to the success of our organization as well as our own growth organization as well as our own growth and development?and development?

MacGyver and the Stockdale MacGyver and the Stockdale ParadoxParadox

If you’re unfamiliar with MacGyver, Google If you’re unfamiliar with MacGyver, Google it to get up to speed: it to get up to speed: http://http://

en.wikipedia.org/wiki/MacGyveren.wikipedia.org/wiki/MacGyver

– – MacGyver was a fictional television MacGyver was a fictional television character who was the ultimate character who was the ultimate troubleshooter who was always able to troubleshooter who was always able to solve complex problems with everyday solve complex problems with everyday materials he found on hand, along with his materials he found on hand, along with his ever-present duct tape and Swiss Army ever-present duct tape and Swiss Army Knife. Knife.

MacGyver and the Stockdale MacGyver and the Stockdale ParadoxParadox

Vice Admiral James Bond Stockdale Vice Admiral James Bond Stockdale (December 23, 1923 – July 5, 2005) was (December 23, 1923 – July 5, 2005) was one of the most highly decorated officers one of the most highly decorated officers in the history of the United States Navy. in the history of the United States Navy.

While Commander of Carrier Air Wing 16 While Commander of Carrier Air Wing 16 aboard the carrier aboard the carrier USS USS OriskanyOriskany (CV-34) (CV-34), he was shot down over enemy territory , he was shot down over enemy territory on September 9, 1965. Stockdale was the on September 9, 1965. Stockdale was the highest-ranking naval officer held as a highest-ranking naval officer held as a prisoner of war in Vietnam. prisoner of war in Vietnam.

MacGyver and the Stockdale MacGyver and the Stockdale ParadoxParadox

In a business book by In a business book by James C. CollinsJames C. Collins called called Good to GreatGood to Great, , Collins writes about a conversation he had with Stockdale Collins writes about a conversation he had with Stockdale regarding his coping strategy during his period in the regarding his coping strategy during his period in the Vietnamese POW camp.Vietnamese POW camp.

"I never lost faith in the end of the story, I never doubted "I never lost faith in the end of the story, I never doubted not only that I would get out, but also that I would prevail in not only that I would get out, but also that I would prevail in the end and turn the experience into the defining event of the end and turn the experience into the defining event of my life, which, in retrospect, I would not trade."my life, which, in retrospect, I would not trade."

When Collins asked who didn't make it out of Vietnam, When Collins asked who didn't make it out of Vietnam, Stockdale replied: "Oh, that’s easy, the optimists. Oh, they Stockdale replied: "Oh, that’s easy, the optimists. Oh, they were the ones who said, 'We're going to be out by were the ones who said, 'We're going to be out by Christmas.' And Christmas would come, and Christmas Christmas.' And Christmas would come, and Christmas would go. Then they'd say, 'We're going to be out by Easter.' would go. Then they'd say, 'We're going to be out by Easter.' And Easter would come, and Easter would go. And then And Easter would come, and Easter would go. And then Thanksgiving, and then it would be Christmas again. And Thanksgiving, and then it would be Christmas again. And they died of a broken heart."they died of a broken heart."

Stockdale then added: "This is a very important lesson. You Stockdale then added: "This is a very important lesson. You must never confuse faith that you will prevail in the end—must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, confront the most brutal facts of your current reality, whatever they might be.”whatever they might be.”

The PointThe Point

Today more than ever we need to be Today more than ever we need to be business partners and excellent business partners and excellent troubleshooters able to deal with various troubleshooters able to deal with various forms of adversityforms of adversity

It is not only critical to the success of your It is not only critical to the success of your organization but to your individual growth organization but to your individual growth and developmentand development

Within our field we might want to call Within our field we might want to call ourselves “MacGyver HR Practitioners” who ourselves “MacGyver HR Practitioners” who like Vice Admiral Stockdale, retain faith that like Vice Admiral Stockdale, retain faith that we can prevail to greatness in the end, while we can prevail to greatness in the end, while retaining the discipline to confront the retaining the discipline to confront the sometimes brutal facts of our current reality. sometimes brutal facts of our current reality.

A Business Partnering A Business Partnering ApproachApproach

Provide Value

Customer Service

Build “Lasting” Relationships

Know the Business

Business Business PartneringPartnering

BPA – Know the BusinessBPA – Know the Business

Tie Knowledge

toStrategy

Identify ConsensusBuilders

Begin atfloor level

and move up

Know the Know the BusinessBusiness

BPA – Build Lasting BPA – Build Lasting RelationshipsRelationships

Don’t be afraid

To admit mistakes

ManageEmotional

Bank Accounts

Various Levels

And Scope

Find CommonGround

Build Build ““Lasting”Lasting”

RelationshipsRelationships

BPA – Customer ServiceBPA – Customer Service

No concern too

small

Service LevelAgreements

EveryoneIs a Customer

CustomerCustomerServiceService

BPA – Provide ValueBPA – Provide Value

“Value” comes in manyforms

Learn from

missteps

Drive Results

ProvideProvideValueValue

Best PracticesBest Practices Do I have all the answers? Unfortunately, Do I have all the answers? Unfortunately,

I do not.I do not. Do I have some good ideas? I think I do Do I have some good ideas? I think I do

from time to time.from time to time. The following slides present some ideas / The following slides present some ideas /

work that you may have a use for or may work that you may have a use for or may it may simply spark a thought or possible it may simply spark a thought or possible assist you on a current project – either assist you on a current project – either way, after reviewing, let me know if way, after reviewing, let me know if there might be an opportunity to there might be an opportunity to collaborate or share best practices.collaborate or share best practices.

MetricsMetrics

Maximizing ResourcesMaximizing Resources

HR MarketingHR Marketing

HR Marketing - BenefitsHR Marketing - Benefits

HR Marketing - BenefitsHR Marketing - Benefits

HR Marketing - BenefitsHR Marketing - Benefits

Policy / Procedure Policy / Procedure DevelopmentDevelopment

HR CommunicationsHR Communications

Compliance Training Compliance Training (Portal)(Portal)

Service Level ExpectationsService Level Expectations

Succession PlanningSuccession Planning

Performance ManagementPerformance Management

Performance DevelopmentPerformance Development

On-Line Portal Training On-Line Portal Training ProgramsPrograms

Project ManagementProject Management

Financial AnalysisFinancial Analysis

Financial AnalysisFinancial Analysis

Corporate Citizenship Corporate Citizenship ProgrammingProgramming

Community Outreach Programs Operation Feed United Way Campaign American Cancer Society Military Service Programs

Questions / FeedbackQuestions / Feedback See something I can improve upon?

Want to learn more about a particular program or approach?

See an opportunity to share “Tools of the Trade?”

My Contact InformationMy Contact Information

rroof@longaberger.comrroof@longaberger.com

http://http://www.linkedin.com/in/crroofwww.linkedin.com/in/crroof

(740) 610-4714(740) 610-4714