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Your Lightning Game Plan in 3 Steps November 9, 2016

Your Lightning Game Plan in 3 Steps

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Page 1: Your Lightning Game Plan in 3 Steps

Your Lightning Game Plan in 3 Steps November 9, 2016

Page 2: Your Lightning Game Plan in 3 Steps

Today’s Speakers

LeeAnne Templeman Sr. Admin Evangelist Salesforce @leeanndroid

Jean-Baptiste Michelli Director of Product Management Salesforce

Page 3: Your Lightning Game Plan in 3 Steps

Forward-Looking Statements

 Statement under the Private Securities Litigation Reform Act of 1995:

 This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

 The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

 Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 4: Your Lightning Game Plan in 3 Steps

Get Social with Us!

@salesforceadmns #awesomeadmin

Salesforce Admins

Salesforce Admins

The video will be posted to YouTube & the webinar recap page

(same URL as registration).

This webinar is being recorded!

Page 5: Your Lightning Game Plan in 3 Steps

Join the Admin Webinar Group for Q&A!

 Don’t wait until the end to ask your

question! •  We have team members on hand to answer

questions in the webinar group.

Stick around for live Q&A at the end!

•  Speakers will tackle more questions at the end, time-allowing

bit.ly/AdminWebinarGroup

Page 6: Your Lightning Game Plan in 3 Steps

Today’s Agenda

•  Step1 - Learn: Why Lightning?

•  Step 2 - Prepare: Migration & Readiness Assessment

•  Step 3 - Engage: Piloting, Feedback and Adoption

•  Resources

•  Q&A

Page 7: Your Lightning Game Plan in 3 Steps

Step 1: Learn

Page 8: Your Lightning Game Plan in 3 Steps

Why Lightning Experience? Good for Admins, End Users, and Stakeholders

ADMIN More

power to customize with clicks

END USER Intuitive,

modern UI and sales features

STAKEHOLDER Enhanced Analytics

Page 9: Your Lightning Game Plan in 3 Steps

October 2015 Lightning Launch!

500+ Lightning Features Delivered & More Coming!

February 2016 Custom Nav.

Person Accounts Campaigns

June 2016 AppBuilder

Customization Calendar All

October 2016 New Navigation

Branding Contracts

Quotes

February 2017 Console Favorites

Forecasting Orders

Page 10: Your Lightning Game Plan in 3 Steps

Step 2: Prepare

Page 11: Your Lightning Game Plan in 3 Steps

Migration Assistant Preview Mode Controlled Roll-Out

Tools to Help You Prepare

Resources and steps for a successful rollout.

Evaluate how your live org works in the new interface.

Control which users move to the Lightning and which remain in Salesforce Classic.

Page 12: Your Lightning Game Plan in 3 Steps

Assess your org for Lightning readiness Determine which users are ready to migrate Know how to proceed with Lightning migration

Available Now!

Lightning Experience Readiness Check

Supercharge your org today! http://sfdc.co/LightningCheck

Page 13: Your Lightning Game Plan in 3 Steps

DEMO: Lightning Experience

Readiness Check

Page 14: Your Lightning Game Plan in 3 Steps

Step 3: Engage

Page 15: Your Lightning Game Plan in 3 Steps

Breakdown Your Rollout Plan into Phases

1 2 3 Enable for Yourself

Group/Dept Rollouts

Pilot Group of Users

Enable Lightning for yourself using

Permission Sets or Profiles

Select group of end users and run a pilot

of Lightning Experience

Migrate selected departments or

groups to Lightning

Experience

Page 16: Your Lightning Game Plan in 3 Steps

How to Turn on Lightning

•  Evaluate who has Lightning Experience

permissions

•  Standard Profiles

•  Permission Sets with “Lightning Experience”

•  Custom Profiles with “Lightning Experience”

•  Enable Lightning Experience for your

Environment

•  Users can easily switch back and forth!

Page 17: Your Lightning Game Plan in 3 Steps

What Makes a Good Pilot Group?  Think BIG, start SMALL

1.  Pick your Salesforce Champion

2.  Have them do their job in Lightning

3.  Ask for feedback

4.  Expand to a few more people from the

same department

5.  Roll-out and repeat!

Page 18: Your Lightning Game Plan in 3 Steps

DEMO: Enabling Lightning

Page 19: Your Lightning Game Plan in 3 Steps

Track Lightning Metrics Sneak Peek!  Coming Soon: Lightning Adoption Metrics for Admins

●  Track Lightning Experience

access

●  View adoption metrics

●  Evaluate by type of user

●  Trending reports

Page 20: Your Lightning Game Plan in 3 Steps

Resources

Page 21: Your Lightning Game Plan in 3 Steps

Trails for Sales users, Administrators and Developers

www.trailhead.com

Page 22: Your Lightning Game Plan in 3 Steps

Admin #LightningChallenge

Complete 10 Days of Lightning Challenges! 1

2

3

Share your progress on Social Media!

admin.salesforce.com/lightningchallenge

Collect your SWAG!

Starts Today!

Page 23: Your Lightning Game Plan in 3 Steps

Join the Admin Webinar Group for Q&A!

bit.ly/AdminWebinarGroup

Page 24: Your Lightning Game Plan in 3 Steps

Thank Y u