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Unisys VantagePoint
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Unisys VantagePoint
Presentation Subtitle Arial 18ptUse for Presenter Name, Title and/or Date
© 2012 Unisys Corporation. All rights reserved. 2
ComplianceFinancial Management Service Management
Workload
NETWORK
Internal Data
Centers
Security & Risk Monitoring & Event Management
Integrated Services Management
OutsourcedData
Centers
Workload
NETWORK
SaaS
Workload
NETWORK
PaaSPrivate Cloud
IT Governance
Unisys Point of View: The Future of IT OperationsThe Hybrid Enterprise
Unisys Hybrid Enterprise is an integrated single service view encompassing traditional, cloud, internal and external IT service delivery models that is borderless, virtual, automated and secure.
Borderless, Virtual, Automated, Visible, and Secure.
© 2012 Unisys Corporation. All rights reserved. 3
Unisys VantagePoint℠Integrated Service Views
Operations
Service Portal Service Operations Service Performance
• Alerts and Notifications
• Chat Support
• Service Request and Status
• End User Service Catalog
• Self Help Knowledge
• ESM Metrics
• Resource performance
• Work Queues
• Analytics and Trends
• Service Catalog
• Operational Knowledge
• Enterprise Health
• Key Perf. Indicators
• Enterprise Analytics
• Project Status
StrategicManaging the IT Investment
BusinessPeople
TacticalImproving Service
TacticalIncreasing Productivity
Operations
© 2012 Unisys Corporation. All rights reserved. 4
Unisys VantagePointSM
An evolution to empower users
One place for All User needs
Users relevant
Views
PersonasRole based
Flexible Device Interface
Unisys brings it all together - Enterprise Service Views
© 2012 Unisys Corporation. All rights reserved. 5
Unisys VantagePoint Service Views
From silos to unified view, where Personas make a difference
William, CIO John, Operations Rachel, End-User
The Unisys VantagePointSM provides each of them with tailored and highly usable functionalities/features that support
the key roles they play taking care of business.
© 2012 Unisys Corporation. All rights reserved. 6
VantagePoint plus ITSM
ITSMaaS Core
Unisys VantagePointfor Data Center Managers
© 2012 Unisys Corporation. All rights reserved. 7
Leveraging Unisys VantagePoint to Improve Productivity
OBJECTIVE
Provide the right information at the right time so you can make the right decisions for your business
APPROACH
VantagePoint – Customized views give users what they want End Users
Operations
Executive
BENEFITS Richer user experience Increased productivity Improved business results
© 2012 Unisys Corporation. All rights reserved. 7
© 2012 Unisys Corporation. All rights reserved. 8
People View
“Quickly resolve my issues, place my requests and access support with minimal effort and time.”
Knowledge Management and broadcast alerts and notifications
Request services & access to request status
Real-time chat support
© 2012 Unisys Corporation. All rights reserved. 8
© 2012 Unisys Corporation. All rights reserved. 9
Operations View
“I expect the ability to manage my operations and my team’s needs from my Portal. I want to meet user needs quickly.”
Visibility to backlogs
Drill down to request
Log Request for other users or for yourself
© 2012 Unisys Corporation. All rights reserved. 9
© 2012 Unisys Corporation. All rights reserved. 10
Business View
“I want to be able see my enterprise performance at a glance now and over time.”
Visual data provides measurement and value of IT services
Ability to see Enterprise IT Performance
Access to personal business services from your portal
© 2012 Unisys Corporation. All rights reserved. 10
© 2012 Unisys Corporation. All rights reserved. 11
Ensuring Seamless Delivery from the End User to the Infrastructure Unisys Service Management Framework
ServicesCatalogue
ServicePortal
ServiceDesk
ServiceImpact
CapacityManagement
Event Management
Vantage Point
End User Focus
Data Center Focus
Operational Data Store
CMDB
ServiceReports
Governance
ITSMcore
Process control charts
Unisys OperationalExcellence
© 2012 Unisys Corporation. All rights reserved. 11
© 2012 Unisys Corporation. All rights reserved. 12
Unisys VantagePoint Mobile
© 2012 Unisys Corporation. All rights reserved. 13
Unisys Integration Platform Customized Unified View from Many Sources of Data
System Availability
Capacity Utilization
Projects Status
IT Service Metrics
IT Financials
Security Compliance
Critical Events
Customized VIEWS
Per so na Ro l e based
AdditionalITSM Platforms
Your Chat
Your Application
Your IT Service Management
YourPortal
Unisys Integration PlatformAttributes
Support for Web Services Framework for SaaS and cloud services.
Built-in Security framework to support integration with existing Unisys Enterprise Application, partner and cloud services.
High Availability, Scalability and DR support. Potential to scope, add and integrate new
services to the platform Core Integration Engine; Core Data Bridge; Management, Monitoring, Auditing and
Alerts. Visibility into flows, messages and services.
ServiceOrchestration
© 2012 Unisys Corporation. All rights reserved. 14
Unisys Managed Services Portfolio
Infrastructure Services
IaaS and Enterprise Compute
Data Center Computing
Cloud StorageDesktop
VirtualizationNetwork and
Security
MyWork Services℠Unified Endpoint
ManagementPersona Services Workplace Services
End-User Services
Application Managed Services
Analytics Application ProjectsApplication Management
Application Lifecycle Management
Integrated Service Management
Infrastructure Intelligence Service IntelligenceApplication Intelligence
Applied Service Management & Automation
Dashboards
Catalogue
Services Portal
Unisys VantagePoint
SM
Analytics
Knowledge
Client Integrated Content
© 2012 Unisys Corporation. All rights reserved. 15
Arial 28pt Bold