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SYSTEM CENTER 2012 R2 & CIRESONVS SERVICENOW
Briefing, Discussion and Demonstration
Pete Zerger, MVP, ITILPrincipal Program Manager Cireson
Chris Ross, MVP, ITILDirector of Program Mgmt Cireson
System Center + Cireson versus ServiceNOW2
AGENDA
• User Experience
• Data Discovery & CMDB Enrichment
• Reporting & Dashboards
• TCO & ROI
• Cloud & as-a-Service Options
• Futures
• The Bottom Line
System Center + Cireson versus ServiceNOW3
System Center + Cireson offers a rich, intuitive user experience:
• Enhanced SCSM Console
• HTML 5 Portal for productivity on any device in any browser
• Manage assigned work through Microsoft Outlook
• Manage assets directly through Microsoft Excel
• Scan asset barcodes from any smartphone
USER EXPERIENCESystem Center + Cireson offers an intuitive experience anywhere for everyone
System Center + Cireson versus ServiceNOW55
The updated Cireson Portal to support dynamic forms, responsive
UI, and expanded Asset Management user experience
Coming Q1 2016!
System Center + Cireson versus ServiceNOW6
DISCOVERY & CMDB ENRICHMENT
ServiceNOW Discovery…
• Is neither simple or comprehensive
• Uses external probes and scanners
• Requires an on-premises server and an Internet proxy
• Limited orchestration & lesser System Center / management tool Integration
The Result
• Incomplete asset data
• Never-ending battle with aging data
• Incomplete data uncertain decisions
Your CMDB is only as good as the quality of your data
Firewall
MID Server Proxy Server
CMDB
ServiceNowInstance
Internal Network
UPS
Routers
Printers
Switches
Windows Servers
Solaris Servers
Linux Servers
Optional
HTTPS SOAP
SSH, WMI, SNMP, PS
System Center + Cireson versus ServiceNOW7
DISCOVERY & CMDB ENRICHMENT
System Center Discovery…
• Agent-based discovery
• Import direct from 3rd party sources
• Reliable discovery of on-prem and cloud-based assets
• GUI-based configuration, only “light technical skills” required
• Auto-association of relational data
The Result
• A rich CMDB that’s easy to maintain
• Drive ROI in key SAM \ ITAM scenarios
Rich, reliable and highly automated discovery
System Center + Cireson versus ServiceNOW9
REPORTING & DASHBOARDS
SYSTEM CENTER REPORTS
CIRESON DASHBAORDS
SCSM DATA WAREHOUSE (via Excel)
POWER BI
A variety of powerful data visualization and analysis options
CIRESON DASHBAORDS
System Center + Cireson versus ServiceNOW1313
The updated Cireson Dashboard Solution will enable wizard-based
dashboard creation from any SQL data source!
Coming Q1 2016!
System Center + Cireson versus ServiceNOW14
ASSET MANAGEMENTLifecycle management of hardware and software
Tracking by serial number or asset tag, Bulk association of
assets to support or warranty contracts
HARDWARE
Licenses, Contracts, Purchase Orders and Invoices
BUSINESS & FINANCIAL
Software Catalog Normalization, Common Licensing Metrics, Named Licensing and Authorization
SOFTWARE
SCSM supports basic asset management OOB Cireson extends SCSM to support enterprise ITAM / SAM
System Center + Cireson versus ServiceNOW1616
The Q1 updates to the Cireson Asset Management Solution will bring powerful new capabilities to
software license management
Coming Q1 2016!
System Center + Cireson versus ServiceNOW17
TCO PROJECTIONS
• ServiceNOW is a subscription
– Expensive licensing costs never end
– Some features an extra cost (e.g. Orchestration)
• System Center + Cireson + Azure
– Functionality for the full service delivery lifecycle in a single license
– Year 2-5 costs significantly less than ServiceNOW
5-year TCO savings: $605,379 $0.00
$50,000.00
$100,000.00
$150,000.00
$200,000.00
$250,000.00
Year 1 Year 2 Year 3 Year 4 Year 5
Projected 5-Year Total Cost of Ownership
System Center ServiceNOW*sample data for organization of 1,000 employees, 1,000 desktops, 200 servers, and commensurate number of mobile devices. Assumes customer does not already own ECAL or System Center ML licensing
5-yr TCO $961,640
5-yr TCO $356,261
System Center + Cireson versus ServiceNOW18
TCO PROJECTIONS (ECAL / EA)
• Value proposition of System Center is even more compelling for ECAL and EA customers
• For customers who already own System Center client licensing, savings are even more dramatic
• IT Operations
Operating costs are similar
– SME (IT Pro) for day-to-day customizations and management
– SME (Dev) for deeper customizations
5-year TCO savings: $764,400
5-Year TCO for ECAL / EA customers
*sample data for organization of 1,000 employees, 1,000 desktops, 200 servers, and commensurate number of mobile devices. Assumes customer already own ECAL or System Center ML licensing
$0.00
$50,000.00
$100,000.00
$150,000.00
$200,000.00
$250,000.00
Year 1 Year 2 Year 3 Year 4 Year 5
System Center ServiceNOW
5-yr TCO $961,640
5-yr TCO $197,420
System Center + Cireson versus ServiceNOW19
TCO PROJECTIONS (ON-PREMISES)
• For organizations not ready to invest in cloud, System Center + Cireson on-premises is equally compelling
• VMs can be migrated to the cloud in the future
WARNING: Figures at right do not include on-premises resources.
Can you deploy 8-10 VMs (and related storage) for $858,000?
5-Year TCO for ECAL / EA customers
*sample data for organization of 1,000 employees, 1,000 desktops, 200 servers, and commensurate number of mobile devices. Assumes customer already own ECAL or System Center ML licensing
$0.00
$50,000.00
$100,000.00
$150,000.00
$200,000.00
$250,000.00
Year 1 Year 2 Year 3 Year 4 Year 5
System Center ServiceNOW
5-yr TCO $961,640
5-yr TCO $103,295
System Center + Cireson versus ServiceNOW20
CLOUD OPTIONS
System Center + Cireson can be hosted in the most popular public cloud platforms, including Microsoft Azure.
Through the Cireson network of Microsoft Managed Services Partners around the world, customers can enjoy
Service Manager-as-a-Service today, eliminating the need to hire and maintain FTEs with specialized skillsets
System Center + Cireson versus ServiceNOW21
DEPLOYMENT OPTIONS COMPARED
SCSM in AZURE
•System Center is fully supported in Azure
•Deploy with help from a trusted & experienced Microsoft partner
•Migrate data from existing ITSM platforms
AZURE HOSTED
•Adopt Service Manager-as-a-Service!
•Available from trusted Managed Service Providers (MSP)
•Choose service level that fits your needs
MS FUTURES
•Azure and Microsoft Operations Management Suite are the future
•Roadmap on future Microsoft -aaScapabilities currently in development
Current cloud deployment options and future migration
BE
NE
FIT
S • Reduce datacenter support costs
• Easy growth and auto-scale
• Eliminate the need for in-house specialists
• Leverage MSP experience for product customization
• Move to the future platform when time is right for your org
• MS + Cireson will ease the transition process
System Center + Cireson versus ServiceNOW22
SYSTEM CENTER VS SERVICE NOW
System Center ServiceNOW
Service Management (SCSM)
Bus. Process Automation (SCO)
System Management (SCCM)
Event Management (SCOM)
Virtualization Management (SCVMM)
Enterprise Backup (SCDPM)
Single Platform
Managing every corner of IT Operations
*
**
Available at an additional cost. Integration from SCCM to Service-Now CMDB is unreliable and unresponsive
***
System Center + Cireson versus ServiceNOW23
FUTURES
• The future is clear, the future is cloud. But the need or on-premises capabilities will not disappear
• Microsoft has committed to “easing the transition”
• Microsoft offers a comprehensive cloud platform– A robust platform for identity
– Unmatched integration, automation and management capability
– A single data plane, eliminating “cloud lock” (OMS, currently in preview)
– PCI, DoD & HIPAA certified
– With global, MS-owned datacenters to ensure data privacy, security & sovereignty
Can ServiceNOW make the same promise?
System Center + Cireson versus ServiceNOW24
THE BOTTOM LINEHow do we stack up?
EXPERIENCE
Build on our global Cloud and Systems
Management tools and experience
vs “Starting from an ITIL Process and working into Systems Management”.
INTELLIGENCE
Rich Intelligence for Asset, Monitoring,
Automation vs. “SNMP, WMI, Scripting”
You can decide which of the 17 script types you’d
like though!
ECOSYSTEM
A World-Class Partner Ecosystem vs.
“Democratized” PaaS Subscribers Selling
Add-Ons
...which will you rely on?
FUTURE-PROOF
Not all paths to the cloud have a happy ending. Microsoft is building feature-rich,
integrated cloud future
…Microsoft and Cireson will be there
WE’RE HERE TO HELP
Cireson [email protected] +1 (855) 871-1232
Cireson Partners Partner & Community Enablement (PACE)[email protected]
@teamcireson
http://www.facebook.com/teamcireson
teamcireson http://cireson.com