Has Active Directory

3,500 Windows workstations

Corporate portal

Various web applications

Information Technology Solutions

Industry: Retail

Number of Users: 3,500

SOLUTION:

To satisfy the customer’s cost reduction

requirements related to Help Desk calls, they

chose PortalGuard to provide their users

with self-service password management

(SSPM) for both the Windows logon (Ctrl-Alt-

Del) and from the corporate portal and web

application logon pages. As part of their

security requirements, PortalGuard was

configured to deliver a One-time Password

(OTP) via SMS or voice call as part of the

user authentication before allowing a

password reset action to be completed. The

customer also leveraged PortalGuard’s

password complexity rules to enforce

additional password policies beyond that of

Active Directory for some users. The

resulting benefit was a 30% reduction in the

total Help Desk calls.

CHALLENGE

Too Many Help Desk Calls

SOLUTION

PortalGuard Self-service

Password Management

PLATFORM LAYER

Self-Service Password

Management

Usage Scenario

CHALLENGE:

Reduction of costs associated with Help

Desk calls was the main business driver for

this customer. With 3,500 workstations,

they needed a self-service method for

corporate users to be able to reset their

password from Windows client as well as

from their corporate portal and other web

applications. They also had a corporate

security requirement to enforce password

policies greater than Active Directory for

some users.

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