Spring ‘17 New Relic Digital Intelligence Platform Updates

New Relic Template 2017

©2008–17 New Relic, Inc. All rights reserved.©2008–17 New Relic, Inc. All rights reserved.

Digital Intelligence Platform Spring 2017 Release


2

Housekeeping

Confidential ©2008-15 New Relic, Inc. All rights reserved.

Today’s webinar is being recorded. A link to the recording will be emailed to all registrants

shortly after.

Please be sure to ask any questions via the “questions

panel”

There will be a brief survey after the webinar for any additional

questions or feedback.


Devin

3

Presenters


Greg UnreinDevin Cheevers

VP, Product Management New Relic

Product MarketingNew Relic


▪ New Relic Introduction▪ Overview of our Spring ‘17 Digital Intelligence Platform Updates▪ An in-depth look at:

– Health Map– AWS Integrations– Infrastructure SDK

▪ Additional Updates Now Available▪ Discussion

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What we’ll talk about


newrelic.com/whatsnew


NEWRNYSE – 2014

15k+Customers

1.5BScale: Events & Metrics Per Minute

Our Goal:To be the first, best place to look to understand your digital business

13,000+ Disruptors2,500+ Global Enterprises


3 Digital Intelligence Requirements to Drive Amazing Customer Experiences

User Interactions

Apps & Services

Infrastructure

Real-time Analytics

for Everyone

Built to Scale

to Your Biggest

Day

Full Stack

Visibility


Customers Love Our Full-Stack Platform“One of the reasons we use New Relic is the visibility it gives us across our digital stack. That has helped us pinpoint where the

errors are happening or what service is down, and reliability has improved significantly.”

Todd Wilson, Director of Platform Engineering, REI

https://newrelic.com/case-studies/REI

“Having deep visibility with New Relic helps infrastructure people and developers pinpoint the exact problem instead of ping-ponging the problem back and forth between devs

and ops.”

Nassim Ait Boufrad, Infrastructure Team LeaderFrance Télévisions Numérique department

https://newrelic.com/case-studies/francetv_en


8Confidential ©2008–17 New Relic, Inc. All rights reserved.

What we’ve built for you


Our Top 3 • Health Map • New AWS Integrations • Infrastructure SDK

Additional Digital Intelligence Platform Updates• Synthetics: New Public Locations• Mobile: Crash Event Trail • Browser: Domain Conditions• APM: Node.js 2.0 API• Insights: More querying power, with RATE() and FACET CASES() • Alerts: NRQL Alerts is now GA!

What’s New in the Digital Intelligence Platform?

9©2008–17 New Relic, Inc. All rights reserved.









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Applications distributed across multiple hosts create challenges to understanding performance issues


Instance 1

Customers Browser

Apps

Mobile

Load balancer

Instance 2

Instance 3

Application

Database 1

Database 2

When an application issue arises, which host might be causing the issue?


“This is exactly what we’re trying to build internally.” - Senior Operations Manager, Fortune 500 Retailer

Validation During The Development Phase


“Support escalates to either software or infrastructure or both teams. It would be great if they had the information to escalate to the right team. This could help them with that.” - Director of Technology Infrastructure, At a Global Sports Entertainment company


▪ See the health of all your apps as well as the health of the infrastructure hosts that each app relies upon in real time

▪ Pinpoint performance issues to the appropriate layer in the application stack and take action

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What Health Map Provides


Connect app performance to the appropriate underlying infrastructure


Health Map Demonstration



Customers recognize the value of Health Map

“New Relic’s new Health Map provides us a single pane of glass view displaying both the status of our environment as well as the relationships between our applications and the infrastructure that supports them.”

- Gavin Wilson, Infrastructure Manager, Macquarie University (one of Australia’s leading public research universities)

“We started consolidating our monitoring with New Relic because it gives us a holistic view of our applications and infrastructure. New Relic Infrastructure alerts us to server specific errors and the Health Map gives us the ability to understand our metrics in one dashboard. The integrations with AWS products have been pretty interesting to see and given us an automated way to pull in metrics in real time to understand the performance of those services in relation to the applications they support.”

- Eric Liang, CIO, Spokeo (a people search engine founded in California)


Also, all the power of Health Map, on your mobile device


▪ What: See the health of all your apps as well as the health of the infrastructure hosts that each app relies upon in real time

Recap, Health Map: A Unique High-Density View into Both Application and Infrastructure health in one place



▪ Through APM and Infrastructure offerings, Health Map provides uniquely combined view of application and infrastructure health




▪ Through APM and Infrastructure offerings, Health Map provides uniquely combined view of application and infrastructure health

▪ New Relic is the only vendor to provide the view in a way that integrates insights on application and infrastructure health









Popular today: EC2, S3, ELB, RDS, EBS, CloudFront, DynamoDB, Elasticache, Lambda

Expanded AWS Integrations for New Relic Infrastructure


Billing/CostControl

KinesisFirehose

Elasticsearch Route53 ECS/ECR

Now you can monitor and forecast your AWS Bill. New Integrations:


For even more, join us on June 27 @ 10:00 AM PDT


https://newrelic.com/resources/webinars








New SDK gives users the ability to add information about ad-hoc services and data points to New Relic Infrastructure.

Infrastructure SDK: Build Your Own Integrations



For even more, join us on July 11 @ 10:00AM PDT


https://newrelic.com/resources/webinars



Additional Digital Intelligence Platform Updates• Synthetics: 4 New Public Locations• Mobile: Crash Event Trail • Browser: Domain Conditions• APM: Node.js 2.0 API• Insights: More querying power, with RATE() and FACET CASES() • Alerts: NRQL Alerts is now GA!





• New Relic Synthetics: 4 New Public Locations• New Relic Mobile: Crash Event Trail • New Relic Browser: Domain Conditions• New Relic APM: Node.js 2.0 API• New Relic Insights: More querying power, with RATE() and FACET CASES()

• New Relic Alerts: NRQL Alerts is now GA!

Other Digital Intelligence Platform Updates


Crash event trail allow mobile teams to better understand hard to diagnose crashes.

“We turned off the other monitors we were using because New Relic is our single, global source of truth for the website. I

use New Relic every minute of every day.”

Declan Costello, Infrastructure and Ops Manager at Ryanair


▪ We’re focused on helping you manage complex, large environments and maximize the value you get from your cloud investments with features like Health Map and AWS Integrations.

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Summary


“New Relic has improved the communication stream between the operations and development teams and there’s a significant change in our monitoring, alerting, and issue-resolution.”

Harvey Shaw, Digital Service Manager, Technology, at News UK



▪ Our Infrastructure SDK is an example of our we’re making our platform even more extensible to help you gain a single, centralized view of system health.

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Summary







▪ Our Browser, Synthetics and Mobile product teams continue to innovate, with features like Crash Event Trail and Domain Conditions to help you deliver great customer experiences.

30

Summary







▪ Our Browser, Synthetics and Mobile product teams continue to innovate, with features like Crash Event Trail and Domain Conditions to help you deliver great customer experiences.

▪ Our dashboarding, data analysis and alerting tools are improved with the release with RATE(), FACET CASES() and the general availability of NRQL Alerts. These provide more power for operations and DevOps teams to perform rapid ad-hoc incident investigation, build intelligent alerting and empower any team across your organization to better understand your systems.

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Summary





1. Visit newrelic.com/whatsnew for even more information on these updates

2. Join the New Relic online community, at https://discuss.newrelic.com/3. Join us at FutureStack NY, September 13th, 14th at

https://www.futurestack.com/newyork

Three Things


Discussion:

Software

Spring ‘17 New Relic Digital Intelligence Platform Updates