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Oracle Service Cloud
Presentation By
Souvik Chakraborty
Business Development Specialist
Contact: +8802 01744160554
Email: [email protected]
• Connect Engagements
• Understand Needs
• Solve Problems
• Delight Customers
Oracle Service Cloud
Delivering Modern Customer Service
Connected.Engaging.Personal
Smart Engagements
• Web• Email• Mobile• Social• Display
Personalized Services
• Virtual Assistant• Proactive Chat• Guided Interactions• Co-Browse
Adaptable.Unified.Empowering
• Unified Desktop
• Case Management
• Mobile Desktop
• Integrated Telephony
• Customer Engagement
• Social Engagement
• Guided Resolution
• Analytics
Intelligent.Insightful.Everywhere
• Content Authoring
• Conceptual Self Learning Search
• Guided Resolution
• Smart Assistant
• Content Federation
• Natural Language
• Knowledge Analytics
• Knowledge Everywhere
Policy Automation
Agile and Dynamic Online Interviews
• Present tailored advice for each customer
• Provide consistent cross channel experiences
Policy Management and Design
• Respond to policy changes in days rather than months
• Empower the business users to design , create and deploy
Built in Policy Analytics
• Understand the impact of new or changed policies with “What If” Analysis
• Ensure policies are tested prior to deployment
Start Your Journey today with Oracle Service Cloud
Request a live Demo to know more
THANK YOU
Souvik ChakrabortyBusiness Development Specialist
Phone: +8802 01744160554Mail: [email protected]
Skype: souvik2808851
You can also connect me with the below links
