MONITORING  AND  ALERTING  SOLUTIONFOR  YOUR              APPLICATIONS  ANDBUSINESS  PROCESSES

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IS THE AMOUNT OF PURCHASE ORDER TOO HIGH?

DID THE BASIC PRICE OF A MATERIAL CHANGE UNEXPECTEDLY?

DID A CUSTOMER REACH HIS/HER CREDIT LIMIT?

WERE SALES ORDERS CREATED WITH WRONG STATUSES?

ARE ALL SYSTEMS UP AND RUNNING?

WERE THE FTP/INTRANET FILES REPLACED AS PLANNED?

IS THE PROCESS RUNNING FOR MORE THAN XXX HOURS?

DID A DATABASE TABLE REACH ITS CRITICAL SIZE?

ARE CRITICAL MESSAGES WRITTEN IN THE APPLICATION LOG?

DID IDOCS INTERFACE FAIL?

DID ONE ATTEMPT TO OPEN THE SYSTEM FOR CHANGES?

IS THE NUMBER OF UPLOADED RECORDS TOO LOW?

BASIS

APPS

BUSINESS

DO YOU CONTROL YOUR SAP ENVIRONMENT ?

DAY BY DAY WE LIVE WITH THESE FACTS

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BUSINESS PROBLEMS ARE CAUGHT BY USERS BEFORE THE IT GUYS CATCH THEM

SYSTEM PROBLEMS ARE SOMETIMES DISCOVERED LATE, AND AFTER AN EVENT TOOK PLACE

LACK OF PROACTIVE MECHANISMS WHICH ALERT THE USER ABOUT PROBLEMS THAT MIGHT OCCUR

SIGNIFICANT ORGANIZATIONAL RESOURCES SPENT ON SYSTEMS MONITORING

EACH SYSTEM INSTANCE IS TRACKED SEPARATELY

EACH SYSTEM TYPE HAS A DIFFERENT INTERFACE AND ITS OWN MONITORING PARAMETERS

MONITORING AND ALERTING PARAMETERS ARE NOT FLEXIBLE ENOUGH

Basis Alerting

Jobs ControlIDOCS stateFiles Control

Application locks

XI messagesDisks space

Work Processes ControlLogon Users Control

System Log ControlPrint Spool Control

DB Locks

Sales document statesOrder credit checks status

Active Contract Status Fraud Detection

Business Alerting

SOX Compatible

BW Monitoring

SKYWATCH DELIVERS...

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Incorrect sales orders

Incorrect delivery statusDelayed orders

Exceptional discount rates

Incorrect contract documentsFailed credit checks

Exceptional order net values

Suspicious goods return

Customers without salesStuck sales orders

Obligo debt control

Control billing documents statesControl quotation documents states

Purchased material is without vendor

The price in pricing conditions of purchase order was changed manually

Clock in and clock out validity check

Invoice items are blocked for payment

Customer's credit limit is depleted

Shopping carts are waiting for approval

Materials with old costing

Employee without organizational assignment

Value of returned goods is too high

Scheduling agreements will expire within x days

Contracts will expire within x days Insurance of supplier is about to expire

Previous fiscal period is still open

Equipment without maintenance plan

Receivables are open more than x days after the due date

Direct update from datasource to infocube

Report that runs more time than expected

Identify inactive transformations

DSO with unnecessary generated sids

Infocube with unnecessary loadingRepeat delta request detection

Data source attributes were changed (BC)

Count PSA requests Control canceled change runs

ALERTING

MONITORING

MOBILE&

WIDGETS

SCAN YOUR SYSTEMS FOR EXCEPTIONS

PUSH WARNING

MESSAGES VIA EMAIL OR SMS

MONITOR ALL YOUR SAP SYSTEMS ON ONE SCREENJUMP TO THE

PROBLEM USING A

SINGLE CLICK

MONITOR CRITICAL

PROCESSES FROM YOUR DESKTOP OR

SMARTPHONE NO NEED TO ENTER SAP

SYSTEM

BUSINESSAPPLICATIONS

INFRASTRUCTURE

ENTERPRISE ALERTING AND MONITORING FRAMEWORK

SKYWATCH SOLUTION SUITE

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DECIDE IF YOU WANT TO

RECEIVE AN ALERT MESSAGE ONCE OR REPEATEDLY

UNTIL THE PROBLEM IS

SOLVED

∆∆∆∆DELTA

ABILITYEVENT

ABSENCE

THE SYSTEM ALERTS ABOUT EVENTS THAT

WERE EXPECTED TO OCCUR BUT IN REALITY DID NOT

TAKE PLACE

BORDERLINE SITUATIONS

THE SYSTEM TRACKS DOWN

AND ALERTS ABOUT

SITUATIONS WHICH MIGHT

TURN INTO PROBLEMATIC

ONES

DEVELOP YOUR OWN ALERTS

IN A QUICK AND SIMPLE MANNER USING STANDARD ABAP INTERFACE

OPEN PLATFORM ARCHITECTURE

ENTERPRISE MONITORING AND ALERTING FRAMEWORK

SKYWATCH UNIQUE FEATURES AND CAPABILITIES

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PROBLEM

ALERT

EXTENDED DRILL DOWN ABILITIES

JUMP RIGHT TO THE PROBLEM

FROM THE MONITOR SCREEN

SMART ALERT SCHEDULER

ALERT SCHEDULING ENGINE HAS

UNRESTRICTED FLEXIBILITY

M T W T F S S

ENTERPRISE MONITORING AND ALERTING FRAMEWORK

ECC

BW

CRMSRM

DYNAMIC RECIPIENT LIST

THE ALERT’S RECIPIENTS MAY

VARY ACCORDING TO THE TIME AND THE CONTENT OF

THE EXCEPTION

POST PROCESSING

NOTIFICATION CAN AUTOMATICALLY

TRIGGER PROCESSES IN ANY

SAP SYSTEM

SKYWATCH UNIQUE FEATURES AND CAPABILITIES

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WIDGETSBASIS AND INFRASTRUCTUREBUSINESS PROCESSES BUSINESS WAREHOUSE

Business Process Monitoring and Alerting in Skywatch focus on supporting Business Process Stabilization & Improvement activities.

Catch inconsistencies and exceptions on various business events in SAP ECC, SRM, CRM, SCM, PLM

There are more than 40 out of the box alert functions for SAP Business Warehouse Monitoring and Alerting in Skywatch.

Track and detect all of the technical and business exception types related to BW activities.

Jobs, IDOCs, files existence and size, disk space, dumps, RFCs, locked users… most of the Basis activities can be monitored and tracked.

Your day by day routines become transparent. Monitor all your systems in one place.

ENTERPRISE ALERTING AND MONITORING FRAMEWORK

MONITORING AND ALERTING TYPES

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ECC SRM CRM

BUSINESS

APPLICATIONS

INFRASTRUCTURE

BW

functionalitytype

SAPinstance

type

PROCESS OWNER’S DOMAIN (example)

 “bad” exception

“borderline” exception

“good” exception

Skywatch Alerting and Monitoring mechanisms are ubiquitous. The Process Owner gets full control on his domain, whether it is instance/function specific or if it is cross functional and covers different SAP systems.

ALERT ACROSS THE WHOLE SAP LANDSCAPE

IT DOESN’T MATTER WHERE THE PROBLEM LIESPAGE 8/18

EVERY PROCESS OWNER GAINS END – TO – END CONTROL ON HIS BUSINESS DOMAIN

ADJUST ALERTING AND MONITORING SCENARIOS TO YOUR EXACT NEEDS, WHETHER STANDARD OR TAILOR MADE

REDUCE THE TIME NECESSARY TO REACT TO EXCEPTIONS

BETTER CONTROL OF THE PROCESS CATALYZES ITS STABILIZATION AND IMPROVEMENT

ADDRESS THE PROBLEM EXACTLY TO THE PERSON WHO NEEDS TO KNOW ABOUT IT. THIS WILL ACCELERATE THE SOLUTION

IMPROVEDCONTROL

LESSTIME

BETTERACCURACY

REDUCE THE TIME SPENT BY PERSONNEL TO ELABORATE ON THE PROBLEM’S CAUSE. INCREASE SYSTEM’S RELIABILITY

SKYWATCH BENEFITS

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REDUCE COSTS BY AUTOMATION OF MAINTENANCE ROUTINES

MANAGE MONITORED EVENTS WITH A SINGLE INTERFACE. SIMLIFY THE WAY YOU REACH THE PROBLEM

INCREASE THE EFFICIENCY OF YOUR BUSINESS PROCESS’ WORKFLOW

LOWERCOSTS

BETTERMANAGEMENT

MOREACCURACY

CREATE A SINGLE REPOSITORY FOR ALL MONITORED PROBLEMS

CATCH THE PROBLEMS BEFORE THEY AFFECT THE PROCESSES ON THE NEXT LEVEL

DETECT THE “NEAR PROBLEMATIC” SITUATIONS. SOLVE THE PROBLEMS BEFORE THEY ACTUALLY HAPPEN

PROACTIVEAPPROACH

SKYWATCH BENEFITS

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SKYWATCH ALERTS EXCHANGE NETWORK

Enrich the platform by developing your own alerts.

Share your knowledge with other companies.

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Alerts, developed by customers instantly become a part of the Skywatch content.

Receive other users’ knowledge in exchange of your own.

►SALES  ORDERS  ARE  WAITING  FOR  ORDER  CONFIRMATION ►CUSTOMERS  ARE  NOT SELLING  DURING  A GIVEN  PERIOD ►OPEN  OBLIGO  DEBT  HAS  REACHED ITS THRESHOLD AMOUNT►RETURN  OF  GOODS  HAS  SUSPICIOUSLY  HIGH  VALUE►EXCEPTIONALLY  HIGH  ORDER  NET  VALUE  WAS  POSTED  IN  SALES  ORDERS►QUANTITY  OF  GOODS  SPECIFIED  IN THE  EDI  DOCUMENT   EXCEEDS  PALLET’S  SURFACE ►TOTAL  DISCOUNT  VALUE  EXCEEDS A CERTAIN PERCENTAGE  OF  PRICE-LIST  PRICE►SALES  THAT  DO  NOT  MATCH  CUSTOMER’S  ASSORTMENT  LIST►CONTROL  VARIOUS  SALES  ORDER  STATES►DETECT  SALES  DOCUMENTS  WITH  INCOMPLETE  STATUSES►DETECT  DELAYED  ORDERS  ►CONTROL  VARIOUS  DELIVERY  DOCUMENT  STATES►DETECT  DELIVERY  ITEMS  WHERE  THE  GOODS  HAVE  ALREADY  BEEN  RECEIVED,  BUT  A  PROOF  OF                DELIVERY  (POD)  FOR A SPECIFIC  ITEM  WAS  NOT  REPORTED    ►DETECT  ORDERS  IN  WHICH  A CREDIT  CHECK  WAS  EXECUTED,  DOCUMENT  NOT  OK►CONTROL  VARIOUS  CONTRACT  DOCUMENT  STATES►CONTROL  VARIOUS  QUOTATION  DOCUMENT  STATES►CONTROL  VARIOUS  BILLING DOCUMENT  STATES►DETECT  BILLING  DOCUMENTS  (ALL  CATEGORIES  EXCLUDING  INVOICE  LIST)  WITH A PROBLEMATIC POSTING  (TRANSFER  TO  ACCOUNTING)  STATUS

SALES AND SERVICES

SKYWATCH BUSINESS ALERTS

MONITORED  PROCESSESMODULESDSDSD SD SD SD SD SD SD SD SD SD SD SD SD SD SD SD SD

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►PURCHASED  MATERIAL  DOES NOT INCLUDE SOURCE  LIST  (WITHOUT  VENDORS)►CONTRACTS  WILL  EXPIRE  WITHIN  X  DAYS►SCHEDULING  AGREEMENTS  WILL  EXPIRE  WITHIN  X  DAYS►INSURANCE  OF  SUPPLIER  IS  ABOUT  TO  EXPIRE►CHECK  IF PRICE  IN  PRICING  CONDITIONS  IN  A PURCHASE  ORDER  WAS  CHANGED  MANUALLY►EMPLOYEE   WITHOUT  ORGANIZATIONAL  ASSIGNMENT ►CLOCK  IN  AND  CLOCK  OUT  VALIDITY  CHECK►EMPLOYEES  AND  FAMILY  MEMBERS  BIRTHDAYS  REMINDER►CUSTOMER  HAS  USED  MORE  THAN  A CERTAIN  PERCENTAGE  OF  HIS  CREDIT  LIMIT►PREVIOUS  FISCAL  PERIOD  IS  STILL  OPEN►INVOICE  ITEMS  ARE  BLOCKED  FOR  PAYMENT►RECEIVABLES  ARE OPEN  MORE  THAN  X  DAYS  AFTER  THE  DUE  DATE►MATERIALS  WITH  OLD  COSTINGS►SHOPPING  CARTS  ARE  WAITING  FOR  APPROVAL ►EQUIPMENT  WITHOUT  MAINTENANCE  PLAN►INCORRECT  RECORDS  FROM  SD  WERE WRITTEN  TO  CO-PA  ERROR  LOG  (E.G. WRONG  COSTING)

MMMMMMMMMMHCMHCMHCMFIFIFI-ARFI-ARCO-PCSCMPMCO-PA

SKYWATCH BUSINESS ALERTS

MONITORED  PROCESSESMODULE

LOGISTICS, FINANCE AND HR

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►FIND   THE  DIFFERENCES  IN  MASTER  DATA  TABLES’  RECORDS  (E.G.  MARA  vs.  0MATERIAL) ►IDENTIFY   INACTIVE  TRANSFORMATIONS►ALERT  ON  ERROR  STACK  REQUESTS  OF  DTP’S ►DISPLAY DTP'S  WHICH  END WITH  "GREEN" / “RED” / “YELLOW”  STATUSES►CONTROL  CANCELLED  CHANGE  RUNS►DETECT  INFO OBJECTS, WHICH ARE LOCKED  DUE TO DATA  DELETION  PROCEDURE►COUNT  CORRECT  REQUESTS  IN  ALL  KINDS  OF  INFOPROVIDERS►DISPLAY  "GREEN" / “RED” / “YELLOW”  REQUESTS IN  ALL  KINDS  OF  INFO PROVIDERS►ALERT ABOUT  “NOT AVAILABLE  FOR  REPORTING” GREEN  REQUESTS  IN  DATA  TARGETS►ALERT  ABOUT INFO OBJECTS  WITH  UNAVAILABLE  NEW  DATA (REQUIRE CHANGE RUN EXECUTION)►ALERT ABOUT  DSO  REQUESTS  THAT  REQUIRE  ACTIVATION ►ALERT ABOUT INFOCUBES  WITH  NON-COMPRESSED  REQUESTS (COUNT)►COUNT  PSA  REQUESTS (BW 3.X/7.X)►COUNT  NUMBER  OF  RECORDS  IN  THE  PSA  TABLES►REPEAT  DELTA  REQUEST  DETECTION►ALERT ABOUT YELLOW (PROLONGED)  INFOPACKAGE  REQUESTS►PROCESS  CHAINS  STATE  CONTROL  (INCLUDING  EACH  VARIANT  INSIDE  EVERY  PROCESS  CHAIN)►PROCESS  CHAINS  WITH  "GREEN" / “RED” / “YELLOW”  STATUSES►PROLONGED  CHANGE  RUN  DETECTIONS►PSA  REQUESTS  THAT  WERE  NOT  UPDATED  IN  DATA  TARGETS►INFOCUBES  WITH  REQUESTS  REQUIRED  TO  BE  ROLLED-UP 

BWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBW

SKYWATCH BW ALERTS

SAP BUSINESS WAREHOUSE

MONITORED  PROCESSESMODULE

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►DSO WITH UNNECESSARY GENERATED SIDS ► INFOCUBE WITH UNNECESSARY LOADING►DATA SOURCE ATTRIBUTES WERE CHANGED (BC)►DIRECT UPDATE FROM DATASOURCE TO INFOCUBE►BEX QUERY THAT RUNS MORE TIME THAN EXPECTED►DSO STATE :ACTIVE/INACTIVE►INFOCUBE STATE : ACTIVE/INACTIVE►INFOOBJECT STATE : ACTIVE/INACTIVE►INFOSET STATE: ACTIVE/INACTIVE

BWBWBWBWBWBWBWBWBW

SKYWATCH BW ALERTS

SAP BUSINESS WAREHOUSE

MONITORED  PROCESSESMODULE

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►ANALYZE  SAP  APPLICATION  LOG►ALERT  ABOUT  FAILED  BATCH  INPUT►CONTROL  DISK’S  FREE  SPACE  (SAP SERVERS)►CHECK  FILE  STATE  AT  FTP  SITES  (EXISTENCE/SIZE/DATE-TIME)►CHECK  FILE  STATE  AT  FILE  SYSTEM  (EXISTENCE/SIZE/DATE-TIME)►CONTROL  IDOCS  STATE►CONTROL  SAP  BACKGROUND  JOBS►CHECK  TRFC  QUEUE  (SM58)►CHECK  SRFC  QUEUE  (SM58)►CHECK  XI  PROCESSES  (ABAP PART)►CONTROL  LOCKED  USERS►CONTROL  DBTABLOG  TABLE  GROWTH  (TABLES LOGS)►ALERT  ABOUT SYSTEM  DUMPS (ST22) ►ALERT  ABOUT QRFC  INBOUND  QUEUE  CHECK►ALERT  ABOUT QRFC  OUTBOUND QUEUE  CHECK►CHECK  RFC  CONNECTION ►CHECK  IF  SOMEBODY  HAS  OPENED  PRODUCTION  SAP  SYSTEM  FOR  CHANGES►CONTROL  CHANGE  REQUESTS  (ALERT ON SE09/STMS EVENTS)►ALERT ABOUT BOTTLENECKS  OF  BACKGROUND  AND  DIALOG  PROCESSES►ALERT ABOUT  THE  NUMBER  OF  RECORDS  IN  ANY  SAP  TABLE

BASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASIS

SKYWATCH BASIS ALERTS

MONITORED  PROCESSESMODULE

BASIS, SYSTEM AND COMMUNICATIONS

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►WORK PROCESS CONTROL (SM50/SM66)►LOGON USERS CONTROL (SM04, AL08)►SYSTEM LOG CONTROL (SM21)►PRINT SPOOL CONTROL (SP01)►SAP CONNECT CONTROL (SOST) ►LOGISTICS QUEUE CONTROL (LBWQ)►HTTP SERVICE CONTROL (SMICM)►DB LOCKS (DB01)

BASISBASISBASISSYS.COMM.BASISCOMM.DB

SKYWATCH BASIS ALERTS

BASIS, SYSTEM AND COMMUNICATIONS

MONITORED  PROCESSESMODULE

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 THANK  YOU

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info@skywind.co.il( +972 )524640067

www.skywind.co.il