Self-help channels to effectively use greytHR

Self-help channels to effectively use greytHR

Why self-help channels?

1. Different people prefer different methods of support. Reading docs, watching a help video, attending a webinar, writing to support team, talking to an agent etc.

2. If simple how do I kind of queries are resolved via self service, it is a win-win situation for both of us. Time Saver

3. For every ticket logged in helpdesk, we have to spend some time to resolve. So a waiting period is quite anticipated.

4. With self service channels, one can master the product slowly and address most of the how do I queries with own expertise, quickly.

Objectives

This presentation will help you understand and use:

Let’s explore 10 key self-help channels

Help Docs

Help docs for administering greytHR

Help docs for employee and manager self service

Online Help

Stacowiki

News Box

Webinars

Videos & Presentations

Youtube & Slideshare

Blogs & Case Studies

Feature Tours

My Account

Actions

Self-help channel URLs

• Help Docs Admin http://docs.greytip.in/display/GOIN/Administrator's+Guide

• Help Docs Employeehttp://docs.greytip.in/display/GEP/Employee+Portal+Help

• Slidesharehttp://www.slideshare.net/GreytipOnline

• Youtubehttp://www.youtube.com/channel/UCHPcMznJUJ_KuEm9qnAafIA

• Stacowikihttp://stacowiki.in/en/

• Bloghttp://www.greythr.com/blog

• Case Studieshttp://www.greythr.com/resources/case-studies