Making ‘Safe Money’ Case Study

April 2014

Topics

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Introducing Seertech Solutions…

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Experts in the deployment, alignment and integration of

global, complex, transformative learning management

solutions

Learning on the cloud since 2003

Focused on Oracle iLearning – scalable / secure with

iLearning PLUS – extended capability, class leading, award

winning features

Staff in 5 countries – customers in over 40. HQ Sydney

Mobile, Social, Gamification – introducing ‘disruptive’

learning technologies

Introducing Downer EDi Mining

Part of Downer Group (DOW) – est. 1933 (AUD$5.4bn)

Mining services – Exploration Management, Exploitation Drilling, Open

Cut & Underground Mining, Blasting, Crushing Services

Operating 50 Mine Sites throughout Australasia for clients including:

4,000+ employees / contractors

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The business challenge

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All impact consistency, productivity and risk = major performance impacts

1 ‘Zero Harm’

2 Optimizing crews – right skills for tasks

3 Consistency – standardized work / visibility

Impacts: regulatory risk, culture, profitability, new business growth

Impacts: productivity, revenue / profitability, operational flexibility, risk

Impacts: strategic & operational flexibility, regulatory risk

Regulatory Compliance

Revenue / Profits

Competitor Differentiation

Reduce LTIFR < 1.0 / TRIFR < 5.0

Growth

Operating in a highly competitive market segment in a climate of reducing near-term opportunities…

Addressing the business challenge – through learning management

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Centralize & Standardize Risk

& Compliance Training

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Improve Data / Reporting

Accuracy > 95%

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Solution is easy to use. 100% adoption rate

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Improved top line / bottom line business performance

Reduce Risk – LTIFR / TRIFR

Design an efficient, standardized task based competency / training solution to support reduced risk / improved productivity

Selecting the right partner

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Full Service Solution Implement Host Consult Support

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Flexible, Aligned Product Matrix

Reporting Job / Task

Assessment tools

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Experienced Integrator Batch Web Services JDE

Integrations

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Oracle iLearning iLearning PLUS Analytics via

OBIEE

Technology

Global cloud learning experts since 2003

EdgeCast CDN

Hosting

Implementation Development /

Configuration Operational &

strategic support

Services

Designing the right solution – defining standards…

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Design a system solution that would support the standardization of roles, tasks, competencies, licenses and qualifications across all mine sites

This solution needs to be easy to use, robust and have excellent reporting capabilities

3M

Identify / analyze operational & training workflows to determine solution scope

Define and assign role and task based competencies / licenses for each role / roles

Identify and quantify speed of workflow

Task based role definition / standardization across mine sites

Seertech Hosting & Support Services

Creating the System Solution

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LicensesQualificationsAuthorizations

Training DeliveryAssessmentCertification

ReportingForecastingPlanningAudit

User DataRole DataOrganization (Site) Data

User Data Management Solution

LMS AdminProjectManager

Trainers

EmployeesContractors

Set roles, tasks, license, competency requirementsReporting

iLearning PLUS LMS

License Management Qualifications Management Training delivery / management Person Management Role Management Assessment / Certification Reporting Alerts / Reminders

Learning Management Solution

Features / Benefits of the Solution

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Easily input or update licenses, qualifications See role or task based competency gaps at a glance View reminders for expiring qualifications, licenses or authorizations Transfer learning records between sites

Easily view & manage training schedule, focus on training / compliance / authorization gaps Focus on training delivery – not training management Easy, self-service recording of authorizations Less re-training – portable learner records from other sites

See compliance / training / authorization gaps at a glance – more effectively manage shift teams Plan ahead - forecast training / certifications ahead of time Easily visualize compliance and competency gaps through comprehensive matrix reporting Facilitate and manage audit process with timely access to accurate data

Self service management capabilities – global or mine site specific support of role / task assignments, licenses, qualifications, competencies and more…

Self-service report generation – global or local views

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Solution

In

Practice

The end result – reports and dashboards

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Each site / shift supervisor has access to configurable dashboards showing important information relating to shift crew including: Authorizations

(competency assessments due)

Reassessments due Classes running Crew role information ‘One Click’ training

matrix reports…

Mine Site Dashboard

Assessments / Reassessments

due

Classes running / due to run

‘One Click’ matrix reports

The end result – reports and dashboards

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Training Matrix reports can be generated in HTML, CSV, PDF format to help manage role

based task authorization levels / license currency for each user, each crew, each

shift and each mine site

Multiple roles per individual

License statusTask

Authorization Status

Color coding to highlight areas of

interest

Creating tasks / roles

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Create roles, then create tasks to associate to any role. Tasks are activities that you want the learner to complete or be assessed against. They can be formal learning events, or ‘check box’ evaluation / certification items, licenses/medicals or anything else…

Assign any number of learning , assessment / certification or license

requirements for a given role

Assigning roles…

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Users can have any number of roles assigned, which are really groups of tasks.

Task completion status is then tracked for these roles associated to the end user.

Role assignment can also be automated from an external data source (eg: JDE)

Assigning tasks by role to

individuals

Assigning licenses / medical information

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Each user can either upload / input their license / medical qualifications & renewals, or an admin can upload / input them

This includes uploading scanned copies of the documents for audit purposes…

Upload scanned document copies

License dashboard showing status and allowing self-

service edit / renewal / new license creation

Assessing / evaluating task based competencies

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View current certification

status, history and edit the

status

Workplace assessors have access to complete evaluation / certification of users, as well as a history of certification…

Choose from configurable statuses

and upload supporting documents

Downer EDi Mining + iLearning PLUS - Outcomes

Reduced LTIFR to <0.76 per million hours worked!

Reduced TRIFR to <4.82 per million hours worked!

Both LTIFR & TRIFR generally trending down

Data accuracy >99%

>95% consistency of roles / tasks across mine sites

Training completion rates +95% over pre-2013 levels

Reached in excess of 4,000 learners to-date

Average ~2,000 completions per month

Data administration time -50%

Training team effectiveness ~+50%

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2 Years On - Lessons Learned

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PAIN POINTS

Executive sponsorship is critical to success!

Make it simple – less clicks and more relevant info.

Gaining Consensus!

Standardizing workflow

Data cleanse – need good support

Align to the needs of the business – don’t over-complicate but be mindful of future changes…

Future Plans…

More online courses (theory) – focus face-to-face for

‘hands on’ learning

Widen site kiosk availability to facilitate greater

access

Offline learning / mobile learning to support remote

workforce

Full Talent Suite integration

Widen format and capability for self-service

management of dashboards…

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Visit us at Booth 1, Level 6 Vinci to find out more…

Questions?

Contact Information

Seertech Solutions

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ASIA PACIFIC

Seertech Solutions Pty Ltd

AUSTRALIAN HEADQUARTERS

Rushcutters Bay NSW 2011

AUSTRALIA

Tel: +61 2 9368 6700

Fax: +61 2 9358 6265

www.seertechsolutions.com

AMERICAS

Seertech Solutions America LLC

NORTH AMERICAN HEADQUARTERS

Springfield VA 22152

UNITED STATES

Tel: +1 800 689 4711

Fax: +1 866 453 1575

EUROPE & MIDDLE EAST

Seertech Solutions Europe CV

EUROPEAN HEADQUARTERS

London EC1A4HD

UNITED KINGDOM

Tel: +44 2 7789 741659

Fax: +44 2 7789 741658

info@seertechsolutions.com