SAPHYBRISSOLUTIONSMr.Watcharin UtoktaraMarketing&SalesManager,SundaeSolutionsCo.,Ltd.

OMNI-CHANNELCUSTOMERENGAGEMENT&COMMERCEEVERYTOUCHPOINT.EVERYCHANNEL.GLOBAL.FLEXIBLE.

WEB MOBILE EMAIL CALLCENTER

MARKETPLACE

INTERNETOFTHINGS

CONTACTCENTER

POS MARKETINGCHANNELS

DIGITALGOODS

SOCIAL

INDUSTRIES

SALES SERVICE MARKETING COMMERCE

CUSTOMERENGAGEMENT&COMMERCEPLATFORM

• SEAMLESS customerjourneyacrossallchannels

• SINGLEVIEWofthecustomer

• INTEGRATED acrosssales,service,marketing&commerce

• SpecifictoyourINDUSTRY

SELL SMARTER. ACT FASTER. BE RELEVANT. EVERYWHERE

INDUSTRY

SAP HANA CLOUD PLATFORM, INFRASTRUCTURE, INTEGRATION

SAP Cloud for Sales

REAL-TIME PREDICTIVE ANALYTICS

Sell Anywhere, Anytime

Turn Insight into Action

Sell More, Admin less

Know Your Customer

COMMERCE SALESMARKETING SERVICE

Sales force automation (SFA) solution that empowers sales teams to sell smarter

SAP CLOUD FOR CUSTOMER

EXPERIENCE MANAGEMENT

COMMERCE MARKETING SERVICE SALES

DATA & PROCESS MANAGEMENT

PLATFORM, INFRASTRUCTURE, INTEGRATION

SAP Hybris Service Solutions Self-Service, Contact Center and Field Service solutions that create end-to-end service excellence

The Channels Your Customers Want

Personalized Interactions Every

Time

The Right Insight at the Right Time

Be Mobile Integrated with Your Enterprise

REVOLUTIONIZE SERVICE ENGAGEMENTS ANDDELIVER END-TO-END SERVICE EXCELLENCE

SAPHybrisCloudforCustomerforSales,MarketingandServiceMr.Peerayut YongsueManager,CRMSolutions

SAP HYBRIS CLOUD FOR CUSTOMER

SAP HYBRIS Cloud for Sales

§ End-to-End mobilesolution from Lead to Quote

§ Real-time Analytics § Sales collaboration§ Industry solutions

§ Customer service across every channel: email, web, phone, social

§ Tickets & EscalationManagement

§ End-to-End mobile solution for field service

SAP HYBRISCloud for Service

SAP HYBRIS CLOUD FOR SALES OVERVIEW

OpportunityManagement&Insight• EasyLead,Opportunity,ActivityManagement• Tailoredsalesmethodology,GuidedSelling• Competitorinsight,PartnerManagement

AccountManagement&Intelligence• FastAccount&ContactUpdates,Relationships• 360CustomerIntelligence

Productivity&Personalization• Flags• Tags

• Shelf

Collaboration&Social• Feeds,Followersand@mentions• Internal,Customers,Partners• DealSites,SocialSelling

• QuickCreates• FieldExtensions• Workflow

Integration• Pre-builtintegrationtoSAPERP&CRM,SAPJAM• PartnerslikeInsideView,D&B360,Xactly &more• Mashups withmostotherapps

Real-Time&PredictiveAnalytics• Dashboards,ad-hocreports,forecasting• Frontandback-officedata• Mash-upswithSAPBW&BusinessObjects• Customdashboards,KPIs,andreports

GroupwareIntegration• Full-FeaturedsupportforMSOutlook,Google

GmailandLotusNotes,Serversideviapartner(e.g.Office365)

• Real-time,scalable,poweredbySAPHANA• Simplifiedenhancementtoolsforpowerusers• EasilyextendedfortailoredUXandbusinessprocesses

Platform

Mobility• Completemobileapps,noextracost• SupportforiPad,iPhone,Android,MS

Windows,Watch• ResponsiveUIwithOff-linesupport• BusinessCardScanner

Quote&OrderManagement• Integratedpricingandtransactionaldocument

creationwithSAPERPorCRM• CPQthroughpartners

VisitManagement&Execution• CompleteActivityandTaskManagement• VisitandRoutePlanningandExecution• SurveyDesignandExecution

• MapViews• Graphical

Views

• TargetSegments,EmailCampaignsMarketing

Opportunities

Site visit

SAP HYBRIS Cloud For Sales

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Activities Management

Account and Contact

Survey

Quote Management

Get Deal Signed

KPIs & Pipeline

Management

Sales Representative

Submit a Report

SAP HYBRIS Cloud For Sales

Demonstration

Real-TimeAnalytics§ Dashboards&forecasting§ Configurablecustomreports§ Account360§ TrackServiceAnalyticsRealTime

ServiceTicket&ActivityManagement§ EasyServiceTicket,Order&ActivityTracking§ Multi-channelserviceticketing§ Unifiedagentexperienceacrossemail,Web,

chat,phone§ EmailResponseManagement§ SocialMediaCentric§ RoutingandEscalationWorkflow§ Surveys§ SolutionFinder§ NativeERPIntegration[EndtoEnd]

GroupwareIntegration§ Full-Featuredwith2-way

Sync§ SupportforMicrosoft

Outlook,Googlegmail,LotusNotes

AccountManagement&Intelligence§ FastAccount&ContactUpdates§ 360CustomerIntelligence

Integration§ Pre-builtintegrationtoSAPERP,SAPCRM,SAP

JAMandmore§ Mashups withmostotherapps

Productivity&Personalization§ Flags§ Tags

Collaboration&Social§ Feeds,Followersand@mentions§ Internal,Customers,Partners§ DealSites§ SocialSelling§ CommunicationEnabledProcesses § QuickCreates

§ User-DefinedFields§ ShortCutsAdoption

Mobile§ Completemobileapps,noextracost§ SupportforiPad,iPhone,Android,MS

SAP HYBRIS CLOUD FOR SERVICE OVERVIEW

Ticket Management

Activity Plans

SAP HYBRIS Cloud for Service

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Account Management

Routing, Queuing and Escalation

Dynamic Surveys

Analytics

Management

Customer Service

SAP HYBRIS Cloud For Service

Demonstration

THANK YOU.Sundae SolutionsCo.,Ltd.T|+6626348899F|+6626348896W|www.sundae.co.thE|marketing@sundae.co.th