tel.: +421 (2) 206 333 80e-mail: office@anodius.comweb: www.anodius.com

Anodius a. s.CBC V., Karadžičova 16821 08 Bratislava

SELECTED REFERENCES SAP CRM 7.0

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“Your team did a great job here in Energetika Ljubljana. We are up and running, the previous month is completely closed and everything is ready for billing“

„The work Anodius has delivered would not have been deliverable otherwise. Thanks to Anodius SAP CRM system and all its processes, workflows and activities went success-fully live. Your project participation and the way you handled even data migration, not only for CRM but IS-U master data as well, deserves a big appreciation“

„Lower customer care cost, faster response time and better coverage of sales processes. The rapidly changing market environment let us to the new system requirements defi-nition. We have as well carried out the process optimization and system fine-tuning as part of the requirements implementation leading to a better system performance and response time.”

“SAP CRM enabled 360° customer view, made more efficient our marketing and sales processes and enabled the competitive advantage on the deregulated energy market.“

Bojan JudnicHead of IT, Javni Holding Ljubljana

Jozef RexaSenior Project Manager, IBM Slovakia

Leona SchovancováHead of Customer Centers, RWE Customer services

Ľudovít HolbíkHead of IT Demand Management & Controlling, SPP

Radovan MarkušHead of GAS Business, ZSE Energy

Vojtech MarekProject Manager, E.ON Business Services Slovakia

Ivo PazourekDistribution CEE/ Project Management, E.ON Business Services Czech Republic

Luboš KotounHead of Integrated Solution, E.ON Business Services Czech Republic

“Thanks to a very professional work of your team we are now able to successfully meet project milestones and fulfill customer expectations. “

“SAP software provides us a single view of all customer contacts from all communication channels. We can now route contacts to the right agent according to the predetermined rules to decrease response time and optimize service quality for better customer satisfaction.”

“Proper definition of SAP ISU and CRM system requirements according to SAP stan-dard is an essential step in our effort to a successful SAP system implementation & harmonization.”

“Thanks to the company Anodius, we can have comprehensive information on our cus-tomers, whenever we need to have it. We know what their habits and requirements are and in this way we can offer them suitable products and provide them with an excellent service. SAP-based CRM solution streamlines and integrates sales and marketing pro-cesses, and thus we gain a significant competitive advantage on the market.”