Users access both Active

Directory and AS/400 system

Forgotten passwords are creating

Help Desk calls and expenses

Requires Mobile browser support

Information Technology Solutions

Industry: Manufacturing

Number of Users: 2,000

SOLUTION:

PortalGuard’s Self-service Password

Management was quickly implemented and

configured by user, group or application to

limit the functionality to specific users.

PortalGuard’s Password Synchronization

was also leveraged to integrate AD with the

AS/400 system. Now any change to the

user’s password and all password policies

would be synched in real-time with the

AS/400 system. By including configurable

enrollment processes, auditing functionality

for SOX compliance requirements, virtual

machine support, and mobile browser

support PortalGuard created a seamless

integration and increased usability for all

2,000 users.

CHALLENGE

Multiple Passwords

SOLUTION

PortalGuard Self-service

Password Management

PLATFORM LAYER

Self-service Password

Management

Usage Scenario

CHALLENGE:

Integration and usability are the primary

goals for this customer. They have 1,500

users in Active Directory (AD) and AS/400,

and 500 in AS/400 only. For the 1,500

users with two passwords to manage they

are constantly forgetting their passwords

and calling into the Help Desk. This

increases costs and decreases user

productivity. One of the initial requests

from the company was to implement Self-

service Password Management to allow

users to perform password resets,

recoveries, and account unlocks without a

call to the Help Desk.

© 2012, PistolStar, Inc. dba PortalGuard All Rights Reserved.