Smart Technologies

ENABLING GROWTH

BUSINESS APPLICATIONS IT INFRASTRUCTURE SUPPORT SERVICES

For over two decades, Pinnacle has been the Information Technology partner of choice for over 2,000 clients working in the Middle East.

We have accompanied our clients' growth to provide them with innovative and cost-effective solutions to help them manage the information that drives their business. From network infrastructure and integration, to innovative cutting-edge business applications, we have been translating advanced technologies into value for our clients across the government, business, and service sectors.

As the pace of technology opens new possibilities, we have been able to provide our clients with innovative solutions in hospitality, education, healthcare, retail, manufacturing, distribution, contracting, automotive, oil & gas, media, and administrative services. Through working closely with our clients, we designed, implemented, and maintained the appropriate solutions that allowed them to capture opportunities and tackle challenges economical-ly, reliably, and effectively.

With an unwavering commitment to quality, reliability, and customer satisfaction, we have built a reputation for being the trusted IT partner for businesses, providing them with the cutting edge technology solutions that best suit their evolving needs.

WHO WE ARE

Introduction of ERP

3 employees

Strategic partners: Novell, Microsoft, Compaq, Cisco

Key clients: Al Futtaim Sons, Emerson FZE, AGMC/BMW, Uniglory

Pinnacle was founded

Introduction of Network Security and Storage

20+ employees

Strategic partners: Citrix, EMC, NetApp

Key clients: Ministry of Finance, Petrofac, Oilfield Supply Centre, Tecom, Dupont, Dubai Municipality, Dubai Festival City

Launch of regional operations

THE PINNACLE STORY

80+ employees

Key clients: NMC Group, Danway, Adani Global FZE, Dubai Foundation for Women and Children

Launched Pinnacle Vidya*

Pinnacle completes a decade of service

Key clients: JVC, GE, Kenwood, ITL Cosmos, Dresser Flow, Dubai Lynx, Dubai Ladies Club, Hilton, RAK, IFFCO, Sharjah Economic Department, NBF, Aujan, Danube

35+ employees

Introduction of Telephony, CRM, Outsourcing

Strategic partners: Avaya, Fortinet, Synology Distribution

Opened Abu Dhabi Office

50+ employees

Strategic partners: SAP Business One, Salesforce, Veeam, Wondersoft Retail Solutions

Key clients: SEHA, Western Region Municipality, Nuplas Industries Ltd, Shattaf Steel, Profiles RHF, ENEC, Ajman Municipality, DIFF, Demag Cranes, Sheikh Khalifa Specialty Hospital, GM

Introduction of Cloud Solutions, VMware, and Data Centre

*Pinnacle Vidya is Pinnacle’s CSR initiative to educate 1,000 underprivileged children

Introduction of Security Solutions, Business Continuity, and DR

WHAT WE DO

BUSINESS APPLICATIONS IT INFRASTRUCTURE SUPPORT SERVICES

Design, implementation, and customiza-tion of ERP, CRM, Point of Sale, BI/Analytics, Web/Mobile Applications, backend integration and other business applications and solutions for enterprise, retail, industry, government, and service organizations

Consulting, end-to-end design, sourc-ing, configuration, installation, integra-tion, virtualization, and certification for hardware networks and systems includ-ing CCTV, access control, telephony, security systems, cabling, data and voice solutions for government, SMEs, and enterprises

24/7 Support services through annual or adaptive support and maintenance contracts, including regular onsite visits, remote support, on-demand assistance, disaster planning and recovery, as well as emergency and rapid response capabili-ties

HOW WE DO IT

WHO WE DO IT FOR

BUSINESS APPLICATIONS

Our Business Applications division provides software solutions for enterprises to transform their business to effectively meet dynamic client expectations, competitive pressures, and operational considerations. We design and implement systems based on platforms from technology leaders such as Microsoft, Oracle, Salesforce, and SAP to optimize account-ing and financial reporting, customer satisfaction, sales analytics, new business development, and logistics. Our core areas of focus are:

With our unparalleled product knowledge, technology expertise, and experience across industries, our software solutions have enabled our clients to implement distinguishing best practices across multiple industries including:

When your business depends on IT, you can depend on Pinnacle’s business solutions.

Enterprise Resource Planning (ERP)

Customer Relationship Management (CRM)

BI and Analytics

Web and Mobile Applications

Retail Solutions/Point of Sale

Content Management

Ecommerce Solutions

Warehouse Management

Human Resources Management

Performance Management

Government and NGOs

Oil and Gas

Contracting

Freight Forwarding and Logistics

Hospitality

Retail

Trading/Distribution

Automotive

Education

Manufacturing

IT INFRASTRUCTURE

Today’s business applications need to be built on robust foundations. At Pinnacle Smart Technologies, our IT infrastructure expertise is at the forefront of our technical capabilities. We have been relied on to provide some of the region’s leading industries with IT hardware and network solutions, and are entrusted to deliver service excellence across enterprise infra-structure requirements. From turnkey projects for multi-vendor/multi-platform WANs to high-availability and reliable disaster recovery, our expertise ensures that your IT infrastructure is robust enough to handle your business’s most critical IT requirements.

Network and Wireless SolutionsPlanning, design, implementation, and management of multi-vendor and multi-platform LAN/WAN infrastruc-tures, as well as internal and external wireless networks

Virtualization, Storage, CloudVirtualization, Storage, and Cloud from Network Attached Storage (NAS) to Storage Area Networks (SANs) solu-tions. Server consolidation and High availability using the server Virtualization technology. Simplified management, enhanced security, and better productivity through Desk-top virtualization. SAS, PAAS options with secure Cloud options

Backup, Disaster Recovery, and Business Continuity Planning SolutionsHigh availability of critical data and systems are achieved by efficient design and implementation of the backup systems and proactive disaster recovery solutions.

Telephony and Messaging SystemsPlanning, design, and integration of multi-vender Unified Communication solutions including corporate cloud based and on-premise email solutions

Information SecurityPlanning, Design, Implementation and maintenance of Network and Data Security solutions including Penetration tests.

Structured Cabling, Data Centers, and Security SystemsStructured cabling, data center design and implementa-tion, power and environmental control systems, security and access control (CCTV, Biometric, IP cameras)

SUPPORT SERVICES

Remote Monitoring and Support24/7 remote monitoring of the critical IT environment and remote support to safeguard your investments, address issues, and ensure no critical system downtime.

Extended WarrantyEnhanced cover for critical IT equipment

Annual Maintenance and Support ContractsCustomized service contracts to suit your requirements including onsite, remote, rapid response, and incident based services.

Managed ServicesOutsource IT Management/Helpdesk and resources (long and short term)

Consultancy ServicesRequirement analysis, network design, RFQ creation, ISP service offerings, IT security audit, IT staffing, IT infra-structure setup and relocation, and training

Your IT systems are an integral part of your operations. Having the right level of reliable support from design through refurbishment is mission critical no mater what industry you are in. Pinnacle Smart Technologies provide the right level of support for your IT infrastructure and your application software to ensure you are getting the maximum efficiency from your systems at all times.

WHAT THEY SAY“Pinnacle has a long association with IFFCO primarily in the area of providing resources for Application support. We have always seen that resources from Pinnacle are very committed. Also there is a very high flexibility of Pinnacle in their approach to Customer.

They remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach"

Joydeep Roy, Director IT - IFFCO

“We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is great in the areas of Software Solution, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way.  Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business”.

P. C. Roy, Finance Manager - ITR Middle East FZCO

“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation”

Mahir Ciftcibasi, TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particu-lar, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt”

Sunil Balasubramanyan, Finance Analyst - EMI Music Arabia

“Getting my data backed up is becoming more and more important given the amount of video footage, Ihave been recording for my online sales programs. I love the fact that Pinnacle Team came overlistened, understood and provided me with a backup to ensure all is under control!

I highly recommend Pinnacle as the partner of choice for your IT and Software Solutions.”

Ramez Helou, Founder & CEO - The Academy for Sales Excellence Management Consultancy

“We would like to thank Pinnacle for the excellent service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us tobetter serve our clients and keeps us ahead of the competition.”

Niousha Ehsan, Managing Director - Link Viva

“We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract withPinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting intosmooth and reduced downtime.”

Ganesh Iyer, Managing Partner - FLC Marketing

“With reference to the installation, cabling and hardware implementation at the office of CartalystSolutions, Aroma & Spice Catering Services LLC at DIP2. Pinnacle Team came in well prepared andworked on every bit of detail and ensured that they went above and beyond in every way.”

Bobby Kapoor, Chef Partner – Cartalyst Solutions/Aroma & Spice Catering LLC

“Getting my data backed up is becominghave been recording for my online sales plistened, understood and provided me wit

I highly recommend Pinnacle as the partn

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