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Watch bpm'online webinar, where we will show how a process-driven CRM for pharmaceutical industry can help companies automate processes and increase Key Account Management efficiency.
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Unlock the power of your KAM with bpm’online pharma
Who we are
KAM challenge
KAM solution
bpm’online pharma
functionality
Why bpm’online
?
Agenda
Who We Are
PharmaIndustry Expertise
550
Employees
35
Countries
6000
Customers
450 000 End Users
12 YearTrack Record
Company Overview
Recognition
bpm’online has been widely recognized by CRM analysts, receiving multiple product
awards
The company has become more of an impact player, and continues to develop what has become a superior product.
Paul Greenberg, CRM industry thought leader. The author of the best-selling ‘CRM at the Speed of Light’
Rebecca Wettemann,VP of Research at Nucleus Research
Barton Goldenberg, President, ISM
“ “
Bpm’online differentiates its CRM offering based on its powerful business process designer and business process management capabilities.
“ “The winners of the ISM Top 15 CRM Software Award are the influencers in the CRM community who have made significant advancements in both functionality and connectivity.
“ “
KAM Challenge
KAM Challenge
Performance
Monitoring
Stakeholders Groups
Strategy & Tactics
Interaction PatternUp to Date
Info & Collaborati
on
It’s Poll Time
Performance
Monitoring Stakeholders Groups
Strategy & Tactics
Interaction PatternUp to Date
Info & Collaborati
on
To work with different stakeholders groups and meet their objectives
KOL’s HCP’s Authorities Media Advocacies
To understand formal and informal relationships and connections between stakeholders group
To be informed about internal situation and keep up-to-date with external informational flow that might influence the target /decision-making process
To define individual approach strategy for each key account and easily drill down to operational tactics that can be adjust and altered in response to changes
To have a set of KPI’s that help track progress and monitor performance of KAM team not only in quantitative but qualitative aspect
KAM Challenge
Performance
Monitoring Stakeholders Groups
Strategy & Tactics
Interaction PatternUp to Date
Info & Collaborati
on
KAM Solution
Contacts & Account
Management
Influence Map
Enterprise Social
Network
Opportunity
Management
KPI & Analytics
bpm’onlineKAM Module
Customer Data Management
Customer Data Management
Customer Data Management
Customer Data Management
Influence Map
Enterprise Social Network
Enterprise Social Network
Opportunity Management
Opportunity Management
Document Flow
Document Flow
Document Flow
It’s Poll Time
Analytics
Analytics
Analytics
Business Benefits
Streamlined Key
Account Manageme
nt Processes
Influence Map of
Stakeholders
Enhanced Collaboration Between
Departments
Easy Performance Monitoring
and Reporting
Improved Efficiency
of KAM Team
bpm’online pharma
Functionality
Customer Data Management
Field Force Automation
Marketing Automation
Enterprise Social Network
Human Capital Management
Sales PlanningDashboards and
AnalyticsSell-in/Sell-Out
Analytics
Bpm’online pharma framework
Key Account Management
Unified Environment
ERP
Telephony
WebPortals
Social Media
Back Office
Technology at a Glance
Technologies
Fully customizable web platform with open configuration
Browsers
DBMS Client OS
Adaptive Interface
On-siteCloud
License Purchase
Subscription
Agile Deployment Options
Why bpm’online?
Why bpm’online?
Engaging user experience to inspire and empower KAMs to close more deals
1.
Sophisticated business process management engine to implement best practices and boost productivity
2.
Bpm’online pharma is a complete multichannel CRM suit that enables KAMs to deliver more results with fewer efforts
3.
Q & A
