Outsourcing your SharePoint Hosting: The Cloud's Fine Print Magnified

Outsourcing Your SharePoint Hosting

The Cloud’s Fine Print Magnified

Simon Langlois – Product Manager, SherWeb

www.sharepointsummit.org

Simon Langlois

SharePoint Product Manager

Quebec

Canada

• Master in MKT Science

• 5 years at IBM Canada

• 3 years at SherWeb

• SP Summit 2014 Speaker– (Montreal & Toronto)

• SP Saturday 2014 Speaker

– ( Montreal & Chicago) Contact

• @simonlanglois

• [email protected]

blog.sherweb.com

• linkedin.com/in/silanglois


Agenda

1. Cloud Opportunities and Concerns

2. Cloud Hosting Models

3. Cloud Services

4. Licensing Options

…all about SharePoint!


Opportunities and

Concerns


Cloud Opportunities

Fast-track and simplify upgrade/deployment

Move from Capex to Opex

On-demand expertise

Business continuity

Increased availability

Scalability

Mobility


Cloud Concerns


Some Numbers…

Source: Osterman Research Inc. 2012 and 2013


Some Numbers…

In 10 years…


Hosting Models


Definitions

• Private Cloud

• …is a form of cloud computing that is used by only one organization, or that ensures that an organization is completely isolated from others.

• Public Cloud

• …is a style of cloud computing where scalable and elastic IT-enabled capabilities are provided as a service to external customers using Internet technologies.

• Hybrid Cloud

• …refers to policy-based and coordinated service provisioning, use and management across a mixture of internal and external cloud services.


Definitions

• SaaS

• Software-as-a-Service (SaaS) delivers a complete application over the internet, owned by the service provider to centralize resourcesand data

• PaaS

• Platform-as-a-Service (PaaS) delivers a cloud-based developmentenvironment with everything required to support the complete lifecycle of building and delivering web-based (cloud) applications

• IaaS

• Infrastructure-as-a-service (IaaS) delivers computing resources, whichincludes servers, networking and storage with virtualizationtechnologies.


Decision Levels

Administration model

Managed Unmanaged

Hosting models

IaaS PaaS SaaS Hybrid

SharePoint feature sets

Foundation Standard Enterprise O365 Plans More…

Business needs/Objectives

Intranet Collaboration Documentation …


Integration with LOBCustom Development

3rd Party ToolsNO YES

OOTB Features

DedicatedSharePointInstance

SaaS

Specific data constraintsto respect

YESInternal IT

Infrastructure

InternalIT Staff

Local IaaSPaaS

YES NO InternalIT Staff

YES

YES

NO

NO


Challenges: Cloud or Not to Cloud?


Transportation Analogy

Buying a car

=

On-premise

Renting a car

=

Private Cloud

Taking the train

=

Multi-tenant Cloud


Replication Strategy

High-level hybrid strategies Pros Cons

Completely isolated farms • Low complexity

• Low cost

• Fast deployment

• No integration

• Reduced usability for hybrid end-

users (ex: 2 credentials)

Replication of user profiles • Easy to use for end-user

• Moderate complexity

• Fast deployment

• No real added value

• Necessary evil

Replication of SharePoint Services • Leverage past and future

investments in Search, Metadata,

BI, Workflows and more services

on both farms

• Requires domain federation,

configurations and in most cases,

expensive 3rd party tools (ex:

AvePoint Replicator)


Replication Strategy


Cloud Services


Cloud Services OversellUnder deliver

Unsatis-faction


What is the SLA?

Service Level Agreement on various parameters:


What is the SLA?

Start with what is important to you• Set min and max acceptable requirements and objectives

• Try to assign a dollar ($) value to them

SLA parameters Measures to look for

System availability % of uptime during a given period

Data security SOC 2 Type II report

Tier 3+ datacenters

Functional capabilities Complete list of available features

Complete list of supported and included services

Regulatory compliance Encryption bits, HIPAA, PCI

Response time Time before ticket taken

Average ticket close time

Other performance levels Customer Satisfaction: Net Promoter Score

RPO and RTO


How Can I Evaluate Data Security?

Data Center Primary Site Attributes

Tier Requirements TIER I TIER II TIER III TIER IV

Number of power

delivery pathsOnly 1 Only 1

1 Active

1 Passive2 Active

Redundant components N N+1 N+12 (N+1) or

S+S

Compartmentalization No No No Yes

Concurrently

maintainableNo No Yes Yes

Fault tolerance to worst event None None None Yes

Other attributes

Power

distribution,

cooling

Raised floor, UPS,

generator

Raised floor, UPS,

generator

Raised floor, UPS,

generator


How Can I Evaluate Data Security?

Certification SOC II Type 2

Security

Accessibility

Process integrity

Confidentiality

Privacy For more information, download this detail document from KPMG.

http://www.kpmg.com/US/en/IssuesAndInsights/ArticlesPublications/Documents/mkt-soc-whitepaper.pdf

http://www.kpmg.com/US/en/IssuesAndInsights/ArticlesPublications/Documents/mkt-soc-whitepaper.pdf


How Can I Trust a Provider’s SLA?

24

Oversell Under-deliver Dissatisfaction


How Can I Evaluate a NPS?

Net Promoter Score (NPS) It’s the most widely used KPI to measure

customer support satisfaction amongst cloud and hosting services providers

It’s measured with one simple question after each ticket resolution

How likely are you to recommend COMPANY X to a colleague or a friend?

• <20 = HORRIBLE

• 20< X <40 = BAD

• 40< X <60 = GOOD

• >60 = EXCELLENT


Business Continuity

RPO et RTO

What are your required standards?• Establish the value for YOUR company in at least 2 scenarios before

requesting prices

Weekly Backup

OK OK OK

IT Pro Restore

RPO(Recovery Point Objective)

RTO(Recovery Time

Objective)

Weekly Backup Weekly Backup


Licenses


Licensing Options

On-premise Open License, Open Value and Open Value Subscription

• Small to midsize organization: 5-250 employees

• Corporate, academic, charitable, or government organization

Enterprise Agreement, Enterprise Agreement Subscription

• 250+ emp.

Hosted SharePoint Service Provider License Agreement (SPLA)

SharePoint Online Microsoft terms for cloud subscription P1, P2, E1, E2, E3, E4…


License Mobility Program (LM)

Some important details You must acquire and maintain Server and Client

Access Licenses (CALs) You must acquire and maintain Software Assurance

(SA) If you don’t have SA, you need dedicated hardware

hosting services Same CALs can be used with other environments with

same users, but server licenses are TRANSFERRED so can’t be reused

You CAN’T mix LM and SPLA licenses for the same software


Licensing Net Present Value 3 years

License program Scenario 1 Scenario 2 Scenario 3

SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%

$-

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

NPV 1 NPV 2 NPV 3

Net

Pre

sent

Val

ue

SharePoint License Cost Analysis

Open Licenses +SAOpen Value 3yrSpread (per year)Open Value 3yrUp-frontSPLA

SharePoint Online


Licensing Net Present Value 5 years

License program Scenario 1 Scenario 2 Scenario 3

SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%

$-

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

NPV 1 NPV 2 NPV 3

Net

Pre

sent

Val

ue

SharePoint Licenses Cost Analyses

Open Licenses +SAOpen Value 3yrSpread (per year)Open Value 3yrUp-frontSPLA

SharePoint Online


Conclusion

1. Know why you are going and what could stop you from going to the cloud

2. Understand and choose from the different hosting models

3. Make sure you choose a partner that fits your needs for current and future services and guaranties

4. Take the time to do a TCO analysis including labor and licenses

Thank you for your attention!This presentation will be available on the Toronto

SharePoint Summit web site a few days after the event.

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