Made with IBM: Mobile-Ready Systems of RecordNZS-2990

Session objectives

– Mobilizing Systems of Record

– Mobile apps, and the systems of record they connect to, need to work, be available, and

perform - all of the time. Mobile apps also need to scale so that they are not overwhelmed by

their own success and be available for world-wide use, 24/7/365.

– In this session you’ll learn how IBM Service Management Suite, together with other IBM

Operational and IT Analytics products, helps z Systems clients and their system programmers,

operators, and administrators face the challenges of the mobile revolution.

CIO Pressures

Reduce

• Cost

• Risk

• Complexity

• Outage

Manage

• Operational efficiency

• Critical business data

• Security & Compliance

• Skills and resources

Deliver

• Service agility

• Business Intelligence

• Mobile solutions

• Cloud solutions

“Agility and accessibility will make the

successful organization of the future.”

Software

delivery Intelligent/Connected SystemsSoftware components in

smart products driving

increased value and

differentiation

Big DataInsights on new products by

more efficiently interpreting

massive quantities of data

CloudDemand for apps requires fast, scalable environments for dev and test, as well as production

Instrumented ProductsIndustry requirements demand faster response to regulationsand standards, with traceability and quality

Social BusinessBroader set of stakeholders collaborate to deliver continuous innovationand value

MobileModern workforce

expects constantly

updated software to

connect to enterprise

systems of record

Software delivery is at the heart of today’s top technology

trends

Today’s Systems landscape

Bringing together the people, processes, and tools across the entire

software delivery lifecycle – spanning mobile to mainframe platforms

Systems of Record (SoR) Apps

Fewer

Release

s

Databases

Systems of Engagement (SoE) Apps Rapid

Release

s

AppStore

Inte

gra

tio

n T

est

Monitor

and OptimizeDevelop

and Test

Web AppsFrequentReleases

Production

Environment

Databases

Systems of Engagement meet Systems of Record

5

API Management

DataPower

Cloud and

API Economy

CICS TG

CICS on

Multiplatforms

z/Linux

Worklight

WebSphere Application Server

z/OS

DB2

MQ

CICS TS

Available as Value Unit Editionsz/

OS

C

onnect

IMS

z/OS Tools

Systems of Record can be complex systems built on

decades of continuous & incremental development

Re-use?

Optimize?Change?

Modernize? Where do I start?

Fix problems?

Issues to address when mobilizing systems of record

– Optimizing, modernizing, and diagnosing problems in highly structured mainframe environment to handle new agile workloads like web and mobile

1. “Capacity issues” - Available mainframe capacity is limited, and may be unable to cope with the increased and dynamically changing workload that new web/mobile interfaces will generate

2. “Modernize” - Our Java development teams don't understand enough about our Systems of Record to extend and enhance them for web and mobile

3. “Diagnose problems” - The Operations and Development teams struggle to respond quickly to application and system problems today and will be unable to cope when the new mobile/web apps come on stream

4. “Testing times” - New mobile/web apps open up some new overseas markets, but introduce new date and time-sensitive features that need special testing

5. “Availability” - Now that we run a world-wide business, it's essential that our systems are available 24/7/365

6. “Recovery” - The business is now so dependent on new mobile and web apps that it may be in danger if we can't recover from failures quickly

7. “Distributed development” With Java web developers and mainframe teams in different locations, keeping things running smoothly is challenging

7

Tools are more important than ever

– According to IBM’s The Global CEOs Study 2013, CEOs cited technology

as the number-one factor they see impacting their companies … in front of

people skills, market factors and macroeconomic factors.

– Businesses which can establish software delivery as their core

competency will be able to exploit the emerging technology trends.

– Going mobile? Vanson Bourne research firm reports 62% of 520 CIOs

interviewed enabled back-end functions to support e-commence and

mobile applications – mature technology and tooling helps do this quickly

and easily.

– Mainframe systems are typically complex built on decades of incremental

development. Tools must to be agile & responsive, and support 24x7

operation with increased workload by new mobile applications

Optimise applications, data,

infrastructure for IT value

Modernize applications, data,

infrastructure for business value

Diagnose problems and test

and solutions for successful

outcomes

IBM CICS Tools

IBM Problem Determination ToolsIBM Rational Developer for the Enterprise

IBM Rational Team ConcertIBM MobileFirst Platform

IBM z/OS ExplorerIBM Enterprise COBOL, PL/I, C/C++

Enabling you to…

DevOps and common tools build agile mobile

applicationsIntegrated tooling to respond to

mobile dynamics

ContinuousMonitoring

Continuous Release and Deployment

ContinuousCustomer

Feedback and Optimization

ContinuousBusiness Planning

ContinuousTesting

Monitorand

Optimize

Developand Test

Releaseand

Deploy

Planand

MeasureCollaborative DevelopmentDevOps –

Continuousinnovation,

feedback and improvements

systemssystems

“Increased programmer productivity by 10 percent with fewer transaction failures”

HSBC Bank Argentina S.A

“Threadsafe functionality helped us cut our CPU usage by 550 MIPS - US$440,000

annually HUK-COBURG

“CICS products helped streamline processes, increase productivity and reduce errors”

Leading healthcare provider

Monitorand Optimize

Dev elopand Test

Releaseand Deploy

Planand Measure

Dev Ops –Continuousinnov ation,

feedback and improv ements

Monitorand Optimize

Dev elopand Test

Releaseand Deploy

Planand Measure

Dev Ops –Continuousinnov ation,

feedback and improv ements

Create capacity plan

Package configuration changes

Identify mobile service entry points

Create dev / test regions

Create production regions

Migrate production configuration

Mobile workload usage and SLA

reports

Analyze/optimize performance

Mobile-enablement – The full picture

Eliminate performance hot-spots

Diagnose problems

Function and load tests

Implement continuous availability

Create mobile services

Write / modify programs

Automate fault processing

Update data model

CICS CM

CICS IA

APA, CICS PA

DT

FA

WSIM

CICS VR

RDz

Build mobile app Worklight

Time-sensitive testing HG

FM

CICS DA

CICS TS

CICS CM

CICS PA

CICS PA

CICS DA

CICS PA

Mobile- and service-enable application assets to

extend access to new channels

Mobile enablement scenario by DevOps phase – Continuous Software

Delivery pipelinePlan and Measure –

Application Onboarding

Develop and Test – Dev

& Build Environments

Release & Deploy –

Release Environment

Monitor, and Optimize -

Diagnose & Modify

Create capacity plan

CICS PA

Create dev / test regions CICS DA (take

advantage of on premise/cloud RD&T)

Create production regions CICS DA Analyze / optimize performance CICS PA,

CICS IA, APA

Identify mobile service entry points CICS

IA

Create mobile services CICS TS, CICS

TG, zno – I think we can wait for the

V5/OS Connect

Migrate production configuration CICS

CM

Automate fault processing FA

Mobile workload usage and SLA reports

CICS PA

Update data model FM Update production data sources FM Implement continuous availability CICS

VR, Lifeline

OMEGAMONs Update and unit test CICS programs

(RDz, RD&T on premise and cloud)

Update production libraries UC Deploy –

CICS TS Plugin - automation

Event- and rule-enablement ODM

Build mobile app MobileFirst Platform –

Invoke CICS build Toolkit via script for

continuous builds triggered by modified

source code

Use RTC for continuous builds triggered

by modified source code

OMEGAMONs API self-service API Management

Package configuration changes CICS CM DFHDPLOY- CICS V5.3 Deployment

Utility – for batch deployments

Migrate VSAM to DB2 CICS VT

Function and load tests WSIM, RTVS OMEGAMONs

OMEGAMONs Organize your resources into

applications using CICS IA

Diagnose problems DT

Eliminate performance hot-spots APA,

CICS PA

Application on-boarding - Identifying mobile entry points

and dependencies

12

• Upfront knowledge of resources

required to define an Application

Bundle

Benefits Open CICS SM Editor and assign an entry point

Collect and load data into DB2

Define bundle using IA information

Identify CICS programs & data affected by this change

Create masked test data in new format and initialize new fields to

something sensible

Copy the current production data to the new format , converting text data from

EBCDIC to UNICODE and the initialized new fields

Adding new data fields and converting EBCDIC data to UNICODE

Step 1 Step 2 Step 2

Preparing your data for worldwide mobile access

Major US manufacturer Purchased FM to copy data from EBCDIC to UTF8. This

was a need for them and could not be fulfilled by the CA File Master product.

Automated fault and performance alerts with diagnostic advice

Drill-down into problems with analysis tools

Fix problem, for example, make a change in data source

Faster problem identification and resolution

Step 1 Step 2 Step 3

Problem Diagnosis for a mobile world

“We’ve increased programmer productivity by 10 percent and cut development costs. Not

only that, but we’ve experienced significant decreases in the number of transaction

failures within our applications.” Roberto L De Hoz, manager mainframe support, HSBC Bank Argentina

S.A

Package and migrate CICS resource definitions with CICS

CM

15

Change package created for resources in Development

repository

Change package migrated to test environment

Install

definitions in

CICS regions

on production

environment

New! Multi-

version

support

Scenario• Create Change Package

• Add resources

• Migrate Change Package

• Can include transformation and approval

• Install resources in Target environment

• Less error prone promotion of resources

• Full audit trail and backout capability

“CICS CM facilitates a more-stable environment for banking transactions and

anticipates improved employee productivity” European IT services provider

Identify CICS transaction needing response time improvement

Understand transaction’s resource consumption at much deeper level

Test changes and measure results to ensure success

Looking for Trouble?

Step 1 Step 2 Step 3

Eliminate performance hot-spots

U.S. credit card services company used APA to improve performance by 3x”

SysprogDeveloper

Identify hotspot

transactions

Identify hotspot

programs

Performance

test

Collect and load

performance data

CICS CM

CICS IA

CICS PA

RDz

Add updated

resources to

change package

Deploy new code and change package

Code changes, if needed

Create model

Dev/Test regions

Clone Dev/Test

regions

CICS DA

CICS PA

WSIM

RDz

WSIM

CICS PA

RDz

SysprogDeveloper

Identify hotspot

transactions

Identify hotspot

programs

Performance

test

Collect and load

performance data

CICS CMCICS CM

CICS IACICS IA

CICS PACICS PA

RDzRDz

Add updated

resources to

change package

Deploy new code and change package

Code changes, if needed

Create model

Dev/Test regions

Clone Dev/Test

regions

CICS DACICS DA

CICS PACICS PA

WSIM

RDzRDz

WSIM

CICS PACICS PA

RDzRDz

Threadsafe analysis and implementation to reduce

CPU utilization by up to 20%

Workload Management to cope with mobile scalability

and availability needs

Region Consolidation to reduce management overhead and CPU utilization (up to 10%)

Optimize applications, systems, and processes to achieve more with less

Step 1 Step 2 Step 3

Analyze / optimize performance

“Improved application performance by 10–20 percent and reduced the cost of

processing claims, positioning it to handle growing numbers of claims”

Reduce CPU usage

Defer capacity upgrades

Improve response times

Increase multi-processing

Insight

Analysis

Change control

Threadsafe Optimization

“By making only one major

application threadsafe we were

able to save 700 MIPS” Major

US Bank

SysprogDeveloper

Identify

hotspot

transactions

Identify hotspot

programs

Performance

test

Collect and load

performance data

CICS CM

CICS IA

CICS PA

RDz

Add updated

resources to

change package

Deploy new

code and change

package

Code changes, if

needed

Create model

Dev/Test regions

Clone Dev/Test

regions

CICS DA

CICS PAWSIM

RDz

WSIMCICS PA/OMEGAMONs

RDz

Threadsafe analysis and implementation to reduce CPU

utilization by up to 15%

New! Multi-

version

support

CICS TS plugin for UrbanCode Deploy enables automation

and simplification of resource definition management process

19

UrbanCode Deploy enables you to model processes that orchestrate complex

deployments across every environment.

20

• Summarize CICS performance data at

application, platform, and transaction level

• Drill down into details such as CPU,

Response time, Storage and TCB usage

• Data filtering to analyze specific

transactions and operations

• Statistics and performance alerts

• Simplify analysis of large volumes of data

• Identify performance bottlenecks promptly

ScenarioSummarize and export application and transaction data to DB2

Detailed

performance

and statistics

analysis with

data filtering

Drilldown to

transaction

or operation

New! Multi-

version support

CICS PA gives CICS mobile performance insight

21

21

The Next Big Thing: Service Management Suites for enhanced automation and performance management on z

Service Management Suite for z/OS 1.4

incl. Service Management Unite 1.1.2

OMEGAMON Performance Management Suite for z/OS 5.4.0

OMEGAMON for z/OS Management Suite V5.4.0

February, 16th Announcement

In 1Q 2016 the SMSz success story is going to

continue with new and exclusive capabilities.

22

zService Management Offerings provide an Integrated Operations Experience

• Increase IT Operations productivity by providing an integrated experience between monitoring & automation

• Help experts solve problems faster to maintain SLAs and reduce risk in the enterprise

• Get new team members up and running quickly to solve z skills issues

zService Management Offerings leverage Analytics for faster problem solving

• Faster resolution of problems by using Analytical approach to problem solving and restoring service

• Unique insights into your z environment delivered in an easy to use cloud environment to reduce costs and optimize

Java goes mainstream with OMEGAMON XE on z/OS Monitoring Feature for JVM

• Resource level monitoring of all JVMs on z/OS gives users a single-screen view of all active JVMs, identifying issues, displaying CPU performance with drilldown into detailed JVM environment information

• Built-in situations alert users to performance problems, isolate the issue, and identify the root cause of the problem

• JVM issues can be identified and resolved before they become problems

“z Service Management Offerings are designed to support Hyper Growth of Transactions and Mobile on z Systems platform”

2323

Identify Isolate Restore

Service Management Suite for z/OS V1.4 provides comprehensive service management capabilities for IBM z Systems

Service Management Suite for z/OS (SMSz) 1.4

A better way to operate your mainframe

24

JVM Monitoring: Enable resource monitoring of JVMs on z/OS with the new OMEGAMON XE on z/OS Monitoring Feature for JVM.

Service Management Unite enhancements to better diagnose and isolate problems on z/OS by providing full transparency of key performance indicators.

Service Management Unite: Plan and manage automation activities in half the time and less error-prone compared to a conventional 3270-panel using a new Automation Scheduler.

Accelerate problem isolation and identification … Reduce mean time to repair

NEW offerings in service management on z

Enable resource monitoring of JVMs on z/OS with the new Tivoli OMEGAMON XE on z/OS Monitoring Feature for JVM.It‘s a new priced feature.

The new release provides new function to enable resource monitoring of JVMs on z/OS with the new Tivoli OMEGAMON XE on z/OS Monitoring Feature for JVM. It’s an integral part of the suite.

The new release provides new function to enable resource monitoring of JVMs on z/OS with the new Tivoli OMEGAMON XE on z/OS Monitoring Feature for JVM. It’s an integral part of the suite.

The new release delivers valuable Service Management Unite dashboard enhancements to better diagnose and isolate problems on z/OS by providing full transparency of key performance indicators. OM JVM Monitoring Feature is an integral part of the suite.

Tivoli OMEGAMON XE on z/OS, V5.3.0

(Monitoring Feature for JVM)

Tivoli OMEGAMON for z/OS Management

Suite V5.4.0

Tivoli OMEGAMON Performance

Management Suite for z/OS V5.4.0

Service Management Suite for z/OS V1.4.0

Helps manage

performance and

availability of IBM z/OS

operating system,

middleware, mainframe

networks, and z/OS

storage.

Provides detailed

monitoring and problem

management for IBM z

Systems.

Provides real-time and

historical performance,

and availability

management capabilities

for z/OS operating

systems, networks, and

storage.

Automation, network mgmt.,

high availability, asset discovery

for critical z business

workloads. Integration of

systems management and

analytics to simplify problem

root cause and effect timely

remediation.

JVM Monitoring on z/OS

26

The OMEGAMON XE for z/OS JVM Monitoring Feature enables resource monitoring for

Java Virtual Machines (JVMs) on z/OS, such as WebSphere Liberty or z/OS Connect

SMSz adds…

Automation & Control

• Inform about situations

•Operator alerts

•Query JVM data

•Automated operations

Visuali-zation

•SMU-enabled

Save cost and avoid SLA breaches:

• Manage any JVM on z/OS

• Low overhead

• No impact to applications

• Simple / quick installation

• Pro-active alerting

Increase efficiency:

• Auto-Discovery of JVMs running on z/OS

• Users of all levels can address problems

• Allows customization to integrate information

of JVMs and subsystem

• Greater problem determination and faster resolution

• Leverage z/OS platform for workloads (manage JVMs on z)

Positioned for greater value:

• Integration with OMEGAMONs, System Automation, Analytics

– z/OS Problem Isolation to better diagnose and isolate problems on z/OS by providing full transparency of key performance indicators.

– Automation Scheduler for easy-to-use and automated start/stop management of resources

– Guided automated operations management for efficient application control

– Network Health Overview and Network Application dashboards to identify and resolve application communication issues.

– Safer shutdown for z/OS systems

– Enhanced page headers

– Adapter Log enhancements

– Top-level resource/domain filter in widget configuration

– Conditional Cell Formatting

– Display Owner of Acknowledged Event

27

Service Management Unite 1.1.2 – A consolidated System Health View of your z environment

SMU: Improved z/OS Problem Isolation

28

Provides operators a transparent view of a z Systems compute landscape that shows Central Electronic Complex (CECs), LPARs, and Sysplexes with key performance indicators for improved problem isolation, analysis, and diagnosis.

SMU: Improved Scheduler for Automation

29

Display all defined schedules for a resource (base schedules and overrides) in a graphical calendar view

Create new schedules for a resource

Modify or delete existing schedules

Reset schedules to what is defined in the SA policy

Manage automation schedules using an easy-to-use Calendar Widget directly from SMU

SMU: Intuitive way to start and stop resources

30

Perform the most typical variations of stopping automated resources or even the whole system in a guided and intuitive way using SMU rather than having to switch to a 3270 console in these cases.

Offline request with full transparency.

Key Service Management solutions to monitor & manage

CICS mobile workloads….OMEGAMON monitoring &

Operations AnalyticsOMEGAMON Monitoring Feature for JVMOMEGAMON CICS Region Overview

Operations Analytics for z Systems

OMEGAMON XE for CICS on z/OS – real time and historical

problem determination in complex CICS/TS environments

OMEGAMON XE for CICS on z/OS V5.3

– Transaction details include

related transactions across

the CICSplex, which increases

your ability to solve

transaction performance

issues in increasingly complex

environments.

– In this example CSMI, running

in CICS51G2, is related to

TEST in CICS51G1 and the

details of the related task(s)

are a click away.

View Transactions Across a CICSplex

3

3

34

OMEGAMON XE for CICS on z/OS – related tasks

Selecting the CEMT task in the first report will result in a switch, in

context, from that task in CICS51G1 to the related task in CICS51G2

OMEGAMON XE for CICS on z/OS – Historical Summary

CICSPlex historical summary.

The historical summary presents the selected row going back in time. This allows you to identify periods that need further investigation.

35

OMEGAMON XE for CICS on z/OS

CICS Interval Task History Summary

36

OMEGAMON XE for CICS on z/OSCICSplex wide Application Trace.

This shows the trace entries from all the regions involved in the task. It clearly marks the switch form one region to another.

37

File details for a task.

If a task has done any VSAM and it is configured for history the file details will display against the task.

Selecting VSAM shows a breakdown of the VSAM requests and which files were involved.

OMEGAMON XE for CICS on z/OS – Near Term

History

38

OMEGAMON XE for CICS on z/OS – embedded data

These examples show embedded data,

one is data from the messaging product

displayed in the CICS Transaction

Analysis report, the second is data from

the Storage product displayed in the

CICS RLS File Details report.

39

OMEGAMON Monitoring for JVM

40

IBM Tivoli OMEGAMON XE on z/OS Monitoring Feature for JVM V5.3.0 is a new feature providing

resource level monitoring of all Java Virtual Machines (JVMs) on z/OS.

• Enable users to view all active JVMs within a single screen, regardless of subsystem type

• Auto-discover all online JVMs within seconds, including subsystem type

• Identify problematic thread and locking issues, sub-optimal JVM garbage collection performance, CPU

performance issues and offers drill-downs into detailed JVM environment information.

• Enable users to be alerted to problems within JVM performance, isolate the issue, and identify the root

cause quickly.

• Workspaces are provided in both the enhanced 3270 user interface (3270UI) and Tivoli Enterprise

Portal (TEP)

z/OS Connect

JVM

Liberty

JVM

Batch / USS

JVM

CICS TS

JVM

WAS on z/OS

JVM

DB2 on z/OS

JVM

IMS

JVM

ODM on z/OS

JVM

OMEGAMON

JVM

Agent

OMEGAMON Monitoring for JVM

41

z/OS Connect

Server

CICS

Region A

CICS

Region B

IMS

Region X

API

Consumers

z/OS Connect runs in the Java Virtual Machine (JVM) of an

instance of Liberty for z/OS. The new OMEGAMON XE on z/OS

Monitoring Feature for JVM offers comprehensive resource data

for the JVM in which z/OS Connect operates.

OMEGAMON JVM

Agent

JVM Health Summary

Garbage Collection

Details

Thread Details

Lock Details

CPU Utilization

JVM Environment

OMEGAMON Monitoring for JVM. Listing the JVMs allows

the user to zoom to details for an individual JVM.

A complete set of TEP Workspaces is also available

IBM Operations Analytics for z Systems

44

Analyze various types of data (logs, metrics, events, trouble tickets) from multiple sources (mainframe and distributed)

Locate problems from system, configuration, software logs and performance metrics using rapid index search and pattern analysis

Isolate issues across various domains including OS, Middleware, applications, etc.

Leverage Expert Advice via links to support documentation and operations notes to resolve problems quickly

Visualize search results with analytic tools to rapidly determine root cause

Out-of-the-box analysis and insights for z/OS, WebSphere, DB2, CICS, IMS, MQ, Network, Security as well as distributed systems

Enable early error detection and broaden scope of automation with event notifications

Fully customizable to meet your needs

SEARCH

ANALYZE Launch to Support Doc

RESOLVE

INTEGRATE

Accelerate problem isolation and identification … Reduce mean time to repair

in 2015

• Network

insights

• Security

insights

• Event

notification

• Hadoop

support

• Analysis of performance metrics (SMF real

time Data Provider)

• Integration with existing Service

Management tooling (Automation,

Monitoring, Event and Incident

Management)

Simple search interface EASY to customize

45

Log data is analysed and insights are surfaced as you searchFind problems you didn’t know existed

Search specific logs or ALL logs

Timeframe

Enter search string

Save My Search

Quick Searches, Analysis,Annotations, Patterns, Expert Advice, Dashboards will populate the Navigation tree

Integration with Performance Monitoring

Launch IOA from OMEGAMON performance monitoring

workspaces to search logs in context

OMEGAMON + IBM Operations Analytics – Launch in Context from TEP

46

The One Two – Punch: Combine two very powerful tools to ensure performance and high availability of your enterprise.

Perform log analysis in context of OMEGAMON workspaces – This approach enables OMEGAMON users to perform in-context log analysis while doing problem determination– From your OMEGAMON workspace, use the IOA search bar to search logs (using

LPAR or Sysplex as the default context)– Easy to implement - Configure TEP to display the IOA search bar

Join! Service Management Suite Early Access Program

47

• Join the new Service Management

Suite EAP - Try any product in the

Suite, all under one license

• Give input directly to the

development team: Web

Conferences, Beta, Hosted Beta

(optional)

• Become a sponsored customer to

take part in Design Thinking

• To Join, contact

mahr@de.ibm.com or

lrosens@us.ibm.com

Problem Determination Tools services

– IBM provides the following services for the Problem Determination tools, enabling clients to successfully deploy the Problem Determination tools and give their staff the skills they need to get the most from the tools:

– Installation and Customization Assistance

– 3rd party tool migration - FileAid/MVS to File Manager, Hiperstation to Workload Simulator

– Training - Application Performance Analyzer, Debug Tool Basic & Advanced, Fault Analyzer, File Manager Base (Basic & Advanced), File Manager DB2, File Manager IMS, Workload Simulator, Hourglass

– Each class is four (4) hours in duration, except for Workload Simulator, which is eight (8) hours and Hourglass, which is two (2) hours.

– On-site or webcast (remote) workshop – both with hands-on lab exercises

– For details, contact: Ken Edwards edwardsk@us.ibm.com

More information

– Web pages updated for V5.3 and V13 – translated versions available

– http://ibm.com/cics/tools

– http://ibm.com/software/awdtools/deployment

– http://ibm.com/cics/showcase

– Updated datasheets on web pages

– Announcement letters – CICS TS V5.2 link, CICS Tools V5.2 link, CICS TG V9.1 link, PD Tools V13 link

– Launch presentations and replays – CICS Tools V5.3, CICS TS V5.3

– Analyst reports

– IBM CICS Tools: Discovery and Optimization for the Next Generation link

– IBM PD Tools – leads the pack again link

– Threadsafety & Consolidation - extracting optimum performance from CICS Prezi YouTube

– Social media

– Like CICS on Facebook at CICS Hursley or WebSphere and CICS Support

– Watch videos on YouTube - CICS and CICS Tools and IBM System z PD Tools

– View presentations on Slideshare

– Follow IBM_CICS on Twitterhttp://www.ibm.com/support/docview.wss?uid=swg21384915

– See multiple channels by using the CICS Social Media Aggregator.

– Subscribe to

– CICSbuzz for the latest z/OS Tools newshttp://www-01.ibm.com/software/htp/cics/enews/

– Debug Tool newsletter http://www-01.ibm.com/support/docview.wss?uid=swg21422089

Replay available

http://www-01.ibm.com/software/os/systemz/webcast/24sep/

HUK-COBURG

http://www-05.ibm.com/de/follow-z/pdf/Referenz-april-HUK-COBURG_EN.pdf

Session Evaluations

YOUR OPINION MATTERS!

Submit four or more session

evaluations by 5:30pm Wednesday

to be eligible for drawings!

*Winners will be notified Thursday morning. Prizes must be picked up at

registration desk, during operating hours, by the conclusion of the event.

1 2 3 4

Continue growing your IBM skills

ibm.com/training

provides a comprehensive

portfolio of skills and career

accelerators that are designed

to meet all your training needs.

If you can’t find the training that is right for you with our

Global Training Providers, we can help.

Contact IBM Training at dpmc@us.ibm.com

Global Skills Initiative