My life is a UX story

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Just imagine;You only have two weeks left to work,

What do you want to accomplish?

In business for people.Page 2 Proprietary and Confidential

The Golden Circle, WHAT?

WHY

HOW

WHATWhat do we deliver as UX Center?

Unit4 UX Center delivers building blocks for user friendly Business Software that helps people in service-organization to work smarter.

Implemented building blocks in the software helps customers of Unit4 to save money by increasing employee’s productivity.


The Golden Circle, WHAT? Results


The Golden Circle, HOW?

WHY

HOW

WHATHow can this be realized?

The deliverables are realized by: 1) Conducting research on the end-

user’s context. 2) Collaborate with BA to warrant

feasibility and PM to ensure viability. 3) Based on the insights, an interface

will be designed by making use of UX Design building blocks.

Design patterns, design principles, code snippets, motion guidelines, etcetera, are examples of building blocks and warrant consistency


Business World On!

BLX SoftwareBWO! Eco-system

Misc Software

Implementation tools

Usability testingtemplates

User researchmethods

In business for people.Page 6 Proprietary and ConfidentialMay 1, 2023

PM - R&D Process and UX Design

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R&D Process Stakeholers Phase UX contribution

Roadmap Exco, GhPM, PM, UXStrategic

Facilitate discovery phase, ideate

Roadmap item PM, UX Facilitate discovery phase, ideate, test high level solution

Feature/function PM, BA/FA, UXTactical

Contribute to feature/function definition, customer testing

User stories BA, FA, UX Contribute to user stories definitions, prototyping, customer- and user testing,

Tasks SCRUM team (UX)

Operational

UX education and/or execution, UI review and UX sign off

QA Test analysts (UX) Add UX specification and principles in test script


The Golden Circle, WHY?

WHY

HOW

WHATWhy do we want this?.

We want this because….Ehm…. Yeah, why do we want this?

Why are we making software usable?

Why did we designers and developed patterns, principels, libraries, and themes?

What do we want to accomplish?

So basically, what is User Experience?


2016 2012

2008 2002

Some disruptive Apple products, a new User Experience


I was graphical designer in a full service internet agency.

WWF was one of my main customers.

I designed a website for children and WWF.

Based on the good results, I was invited to the opening of the Pandadroom (dream of the Panda) in the Efteling (famous Dutch amusement park)

2012

http://www.edojan.nl/WNF-Rangerclub/home_jungle.swf

http://www.edojan.nl/WNF-Rangerclub/home_artica.swf

http://www.edojan.nl/WNF-Rangerclub/home_galapagos.swf

http://www.edojan.nl/WNF-Rangerclub/home_afrika.swf


19 juni 2002I ironed my shirt and polished my shoes.I was ready for this

grand opening.

And then, during this festival, all of a

sudden, I couldn’t walk anymore.

Partly paralyzed.

What the hell??

After a month of hospital tests and scans, the doctors diagnosed me with Multiple Sclerose. It flipped my world upside down


I spent 2 months at home, trying to recover. Step by step I could

walk again.

Frustrating…

Then I worked one year my ass off to get back to work full time.

Stressful…

Finally I was back on track but was only allowed to do simple

tasks.

Disappointing…


One night I realized… Life is so unpredictable.How should I live, now I

understand that work and leisure are not so self-evident?


I did some mathUntil we retire, we will spend 37,5% of our life on working,

including holidays and weekends, and daily 8 hours of sleep.But it’s approximately 50/50 if we exclude mandatory activities in our

leisure time

50%

50%

Travel to work,

administration, groceries

other duties

leisurework


So I promised myself three things


Focus on ‘doing things that I love to do’:• Explore the world and learn• Design beautiful things• Make art

Help, guide, and mentor others so they know why

they need to do ‘the things they love’ too.

Forever persevere. No excuses.


Explore,Dream,

Discover

I started my journey in 2003


2003 2004 2005

2006 2007 2008

2009 2010 2011


2012 2014 2015

• 14 years focusing on doing things that makes me happy

• 14 years of squeezing everything out my life

• 14 years of having the time of my life, no regrets

• Thanks to Multiple Scleroses• So what was in it for me?

2016


My own photo exhibition

Teaching toddlers about art

Raise money for Danny’s cancer treatment

Establish a platform for cancer patients

Establish a UX Center in Unit4

Making beautiful software with the best team you can think of.


1) Do the things you

love

2) Become very good in

it

3) Gain experience

4) Be known as

an authority

5) Get asked to do

things

6) Do even more things I

love

7) And even get payed to do so!

It worked like this:


Is this just me?

?? ? ?

?


No, people who do the things they love are:

• Motivated• Creative • Social• Engaged• Loyal• Optimistic• Balanced• Positive


• Deliver better quality

• Make less mistakes

• Are more productive


We should let our users enjoy our software

It’s all about identification with an interface

If our users can identify themselves with software, unconsious, they will think:• The software is more reliable and useful

• The software is more intelligent and knowledgeable

• They did a better job

• They had more fun

• This applies for everybody

• Completely automatic (that’s just how our brain works)



We should consider our software as a

Reliable, Professional,

Friendly, colleauges Who collaborates with the end

user

How to identify with Unit4 software?


What should we do?

1. Everything that frustrates or upsets a user should be automated, adjusted or deleted.Behave like a ‘man behind the screens’.

2. Support our users to do the things they love, that makes them happy, where they’re good at.Behave as a reliable, professional, and friendly colleague

3. Educate and teach to make them even better in the things they love to doBehaves like a mentor, coach, teacher


Automate

Collaborate

Educate


The Golden Circle of User Experience in Unit4

WHY

HOW

WHAT WHATUnit4 UX Center delivers designs and building blocks for user friendly Business Software that helps people in service-organization to work smarter.

HOWThe deliverables are realized by: 1) Conducting research on the end-user’s context. 2) Collaborate with BA to warrant feasibility and PM to

ensure viability. 3) Based on the insights, an interface will be designed

making use of principles and patterns

WHY?


Because we want to support and facilitate our

end-users in doing the 'things that makes them happy' so they also can have a great

day on the job.


Hi, my name is UNIT4,Nice to meet you and a warm welcome in our

team.I’m looking forward working with you!