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At Esri UK Annual Conference 2014 Severn Trent Water is driving through a series of replacements of their GIS systems that are used to manage the extensive underground pipe networks and the associated assets such as manholes, hydrants and valves. One of these projects is delivering a mobile maps solution for over 1000 field workers that is integrated with the work management system. It will introduce a new way or working that will improve the quality of data we hold on our assets and will ultimately reduce the risk of customers suffering water supply interruptions and waste water pollutions. This solution is built on the Esri ArcGIS mobile product and enabled by a collaborative partnership between Severn Trent and Esri UK over the past year. The Project Manager will explain the journey that Severn Trent have experienced including the business drivers, the solution, the key challenges and lessons learned that delegates from other organisations would benefit from hearing before embarking on a similar project.
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Mobile GIS in Severn Trent Water
Esri User Conference June 2014
What are the business drivers behind the project? What have we delivered and how? What have we learned?
Nick Williams
Project Manager
Severn Trent Water
Introduction to Severn Trent Water
2 Presentation Title [ controlled | protected | internal | public ]
8m customers
139,000km pipes
126 water treatment
works
1023 sewage
treatment works
Lowest cost
89p/day
Supply 2bn litres
water/day
World’s 4th largest privately
owned water co
How does GIS drive business performance in STW?
3
Customer experience
Operational Efficiency
Newconnections
Investment Planning
External services
Esri User Conference June 2014 – Severn Trent Water GIS Mobile
Business Drivers for a new mobile GIS solution
4
Attribute Value
Subtype Water Isolation Valve
Valve Type Sluice
Close Direction Clockwise
Normal Position Open
Current Setting Closed
Elevation 58m
LocateAssess Diagnose
Operate
MaintainReso
lve
Esri User Conference June 2014 – Severn Trent Water GIS Mobile
Problem Solution
Old unsupported mobile GIS application Deploy latest version of Esri mobile app
Infrequent & manually intensive data correction & refresh process
Increased automation & simplified processes
Low confidence in asset data quality on maps Data improvement integral to WFM process
No mobile GIS application for contractors Extended user community
5
A mobile GIS tool for our field operatives – The Solution components
Map dataSynchronisation
MobileApplicationInterface to
work managementsystem
DelegatedUser Admin
for contractorsSecurity
for contractorsOnline
Training
Automated deployment to5 different usercommunities>1000 users
DataValidation
ManagementInformation
ConfirmCorrectCollect
Red-linesViewer &
Processing
Direct data entryTo GIS database
Esri User Conference June 2014 – Severn Trent Water GIS Mobile
Customisation
OR
A mobile GIS tool for our field operatives – The user experience
6 Esri User Conference June 2014 – Severn Trent Water GIS Mobile
Implementing the new GIS Mobile solution
Esri User Conference June 2014 – Severn Trent Water GIS Mobile7
Pilot RolloutEmbed & Benefits!TestBuildDesignField TrialsFeas-ibility
Business change coordination across all user communitiesProcesses, user testing, comms, training, change readiness
What have we learned from the project so far?
Presentation Title [ controlled | protected | internal | public ]8
3rd Party Contractors
Customisation : Benefit vs Risk Functionality vs Simplicity
Risk of Automation
OurChallenges!
Project Summary
9 Esri User Conference June 2014 – Severn Trent Water GIS Mobile
Questions?
