Microsoft Abbreviations Dictionary

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MICROSOFT ABBREVIATION DICTIONARY

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#3PI (1) Third Party Installer

Using Microsoft Installer Package (MSI) to install third party programs onto computers on the network.

3PI (2) Third Party IntegratorA company other than the OEM Customer that creates an image on the OEM Customer’s behalf. An integrator can only distribute product back to the OEM Customer.

3PL Third Party Logistics ProviderA firm that provides service to its customers of outsourced (or “third party”) logistics services for part, or all of their supply chain management functions.

AABC Activity Based Costing

This costing model assigns the cost of all activities used in the production of a product proportionally across each item produced.

ABM Activity Based ManagementIdentify and manage costs using ABC.

ACL Access Control ListA list of permissions and the actions allowable to objects or users.

ACT Application Compatibility ToolkitAllows customers to understand their application compatibility situation by identifying which applications are compatible with the Windows Operating System and which applications require further testing.

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AD Active DirectoryUsed to store network, domain and user information and used by computer administrators to manage files, user permissions and accounts.

ADDS Active Directory Domain ServicesStores directory data and manages communication between users and domains, including user logon processes, authentication, and directory searches.

ADFS Azure Directory Federation ServicesSimplifies access to systems and applications using a claims-based access.

ADR Authorised Device ResellerA business that has been given approval to sell Microsoft devices.

AE (1) Academic EditionMicrosoft software offered at a discounted price for qualifying educational and academic organisations.

AE (2) Architect EvangelistA technical consultant working in the Microsoft Developer & Platform Evangelism (DPE) group who helps customers and partners build solutions on the newest technologies.

AER Authorised Education ResellerAn organisation authorised to sell Microsoft products at academic prices to qualified educational users.

AIM APO Implementation Management InitiativeA way to license Application Platform products across an organisation.

AMS Account Management SpecialistsJob title within Microsoft for someone who has specific account management skills in a particular market, product or solution area.

APA Application Platform AgreementOriginal term used to describe a licensing agreement, now superseded by EAP and ECI (see definitions).


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APAC Asia and Pacific Region

API Application Programming InterfaceA specification that allows different programs to exchange information and communicate with each other.

APIPA Automatic Private IP AddressingA way for DHCP clients to obtain IP addresses if the DHCP server is not available.

APM Academic Programme ManagerJob title within Microsoft for someone who owns or manages programmes within the Education sector.

APO (1) Advanced Planning & OptimisationTools used by Enterprise Resource Planning (ERP) specialists to plan/optimise supply chains.

APO (2) Application Platform OptimisationA framework provided by Microsoft that you can use to align your applications with business processes and objectives. It covers Developer and SQL solutions.

AR Authorised ReplicatorA Microsoft reseller who can provide authorised copies of some products on CD to OEM partners and System Builders.

ARK Authorised Replicator KitTools used by an Authorised Replicator.

ASP Active Server PagesProgram that runs on a web server and provides dynamically generated HTML pages for the client. Superseded by ASP.net.

ASR Azure Site RecoveryCloud-based disaster recovery service for critical IT data and systems.

ATG Accessible Technology GroupVirtual group within Microsoft that focuses on working to make technology accessible to all types of people, regardless of age, environment or requirement.


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ATS Account Technical SpecialistA job title for a technical specialist within the Account Team Unit (ATU) in the Enterprise & Partner Group (EPG). They support Business Managers in working with Enterprise customers.

ATU Account Team UnitThe team in the Enterprise Partner Group (EPG) responsible for managing the commercial relationship with Enterprise customers. It is divided into vertical sectors (i.e. Finance, Retail, Communications).

AUB All Up BusinessA phrase used within Microsoft to refer to the whole business from top to bottom.

AX AxaptaAn Enterprise Resource Planning (ERP) product purchased by Microsoft and now integrated into the Microsoft Dynamics family.

BB2B Business to Business

A term used referring to a business that is conducted between companies, rather than between a company and individual consumers.

B2C Business to ConsumerA term used for describing a business model that seeks to sell its products or services direct to Consumers rather than direct to other businesses.

BAD Business Applications DivisionName changed to Microsoft Business Solutions (Dynamics).


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BANT Budget, Authority, Need, TimescaleA method of qualifying a sales opportunity. B = Budget available or at least under discussion A = Individual holds the authority to decideN = A recognised need/business driver for the solutionT = Realistic timescale exists for customer decision making

BCS Business Connectivity ServicesA set of services and features that allows SharePoint to connect to external data (replaces the Business data catalogue).

BDA Business Decision ApplianceA complete pre-configured, tuned BI solution that integrates hardware, software, and support. Includes SQL Server, SharePoint and PowerPivot for SharePoint.

BDM (1) Business Decision MakerPerson who views investment requirements at a high level and makes the decision on what is required to support the business goals and usually the person who controls the budget and ultimately signs off on funding.

BDM (2) Business Development ManagerResponsible for establishing strategic business development initiatives that drive growth through product expansion, partnerships and alliances. Identifies new business opportunities and creates appropriate business plans.

BDW Business Decision WarehouseAlso known as a data warehouse (DW).

BG Business GroupColloquially called BGs, these are the product teams that sit within the Marketing and Operations. Examples include: Windows, Server & Tools, Information Worker.

BI Business IntelligenceTurning data into information and making it accessible to the right people at the right time through smart tools.


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BIDS Business Intelligence Development StudioA development toolkit provided by Microsoft for developing BI solutions. Replaced by SQL Server 2012.

BIF Business Investment FundsFunds that Microsoft makes available to support the adoption / deployment of technology with a customer. Provided on an exception basis only. Typically used to support a pilot or proof of concept for new technologies or in highly competitive scenarios.

BISM Business Intelligence Semantic ModelThe use of SQL Server Analysis Services 2012 plus PowerPivot to develop BI solutions.

BITS Background Intelligent Transfer ServiceA data transfer tool used for example in Microsoft update services where BITS uses idle bandwidth to transfer data and updates.

BIX Business Intelligence eXperienceRefers to the Business Intelligence Experience Workshop that Microsoft runs.

BLOB Binary Large ObjectsA data type used in programming that can hold a large amount of data - especially useful for storing images, audio and multimedia data.

BM Business ManagerAn account manager, typically within the Account Team Unit (ATU) responsible for the commercial relationship between Microsoft and a selected number of customer accounts.

BMO Business and Marketing Organisation or OfficerThe division in Microsoft which the Business Groups (BGs), and product managers in the subsidiary report into. It is also responsible for managing marketing and PR activities for other groups.

BOF Beginning of FileIn computer programming, this indicates that the current record position is before the first record in a Record set object.


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BOM Bill of MaterialsAll of the marketing assets available to be used by Microsoft or Partners with customers in the context of a campaign.

BPO Business Planning OrganisationAn internal Microsoft phrase that refers to a virtual team who conduct comprehensive business plans specific to driving increased growth, profitability or market share of a particular product, solution or service.

BPOS Business Productivity Online SuiteMicrosoft’s first release of online messaging and collaboration tools, delivered through a subscription service. Replaced by Office 365.

BPR Business Process ReviewAn activity undertaken by a business to ensure that it is operating in the most efficient manner.

BREP Business Ready Enhancement PlanA maintenance plan available to customers of Microsoft Dynamics AX, Microsoft C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics Mobile, Microsoft Dynamics NAV and Microsoft Dynamics SL worldwide.

BTS BizTalk ServerMicrosoft technology used to integrate disparate applications and set up communications between different systems.

BTW By The Way

BVPS Business Value Planning ServicesA component of Microsoft’s Packaged Service benefits offered to customers who signed up to specific types of licensing agreements. Consultancy days were provided by partners and fees reclaimable from Microsoft. This is now retired.

BYOD Bring Your Own DevicePolicy of permitting employees to bring personally owned devices into workplace.


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CCA Corporate Accounts

The name given to the sales team that manages the commercial relationship between Microsoft and customers that are managed within the ‘Small & Midmarket Solutions and Partners’ (SMS&P) group.

CAB Corporate Application BuildersPartners developing apps on Microsoft Azure for corporates.

CAH Cloud Activation HubA hub of information for Cloud partners.

CAL Client Access LicenceA licence that entitles an individual user to access specific software. See Core CAL and ECAL.

CAM (1) Corporate Account ManagedA segmentation term for customers directly managed by Microsoft within a certain part of the Corporate Accounts team.

CAM (2) Channel Audience ManagerThe person responsible for the business planning and marketing activity within the Medium Business channel (could be aligned to a specific market sector).

CAM-E Corporate Account Managed - EPG (was CFAM)A segmentation term for Enterprise customers directly managed by Microsoft within the Enterprise part of the Corporate Accounts team.

CAM-S Corporate Account Managed - SMS&P (was CIAM)A segmentation term for SMS&P customers directly managed by Microsoft within the SMS&P part of the Corporate Accounts team.

CASA Campus and Schools AgreementA program that offers discount to students at various stages of education on Microsoft products and software.


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CBT Computer Based TrainingDelivery of online training. CBT usually refers to software specifically written for training.

CC (1) Call CentreA centralised office for sending / receiving large volume of phone calls either for telemarketing or for customer management.

CC (2) Customer CareA module available with Microsoft Dynamics CRM.

CC (3) Cost CentreA finance code that a department’s expenses can be tracked to. Each cost centre has a budget for annual expenses; hardware upgrades; training etc.

CCG Consumer Channels GroupFormed in early 2011, it brings together Microsoft’s retail, mobile operator and distribution teams into one group - focused on Windows, Windows Phone, Office and Xbox.

CCP Compliance Checking ProgrammeA programme run by Microsoft a number of years ago to help customers make decisions about upgrades. Now retired.

CDM Channel Development ManagerA marketing person responsible for working with partners on marketing and incentive opportunities.

CE Central EuropeIn Microsoft terms this would be used to describe the group of countries specific to this area of the globe.

CEBP Communications Enabled Business ProcessThe ability to embed unified communications capabilities such as email, instant messaging, telephony, video, conferencing, and application sharing into day-to-day business processes and line of business applications.

CED Contract End Date

CEE Central Eastern Europe


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CEO Chief Executive Officer

CFAM Corporate Field Account ManagedCorporate accounts managed by a field sales team within Microsoft. The customer accounts managed can vary on an annual basis.

CFI Continuous Fiscal ImprovementStrategy to achieve growth and increased profitability year on year.

Channel9 Channel 9A website providing information on emerging Microsoft products and technologies via videos, blogs, hands on labs, code samples and free technical training.

CHIP Channel Incentive ProgrammeA localised incentive programme for the partner channel (Disti, resellers, SI, LAR) that provides marketing support and funding to drive additional sales. Commitments to drive and report against licences sold or influenced count towards the cash incentives available. CHIP is only available to partners who meet specific qualification criteria.

CIAM (1) Corporate Internal Account ManagedCorporate accounts managed by an internally based Microsoft sales team. The customer accounts managed can vary on an annual basis.

CIAM (2) Customer Inside Account ManagedA customer supported by an office-based account manager via phone / email.

CIE Customer Immersion ExperienceA facilitated hands-on environment, based at a Microsoft Office, where business and IT decision makers test drive Microsoft technologies including Office 365, Office, Exchange, SharePoint, Lync, Project, Visio, Windows, Windows Phone, Dynamics CRM and System Center.

CIL Comments In LineComments inserted within the text that they refer to.


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CIO Chief Information Officer

CIM Common Information ModelAn open standard that defines how information can be shared.

CLM Customer Lifecycle ManagementThe progression of steps a partner goes through to build and maintain customer loyalty, ensuring that customers consume software benefits and partner services, and renew their licensing agreement in years to come. CLM is a best practice methodology.

CLT Call Logging ToolCall logging involves collecting phone call data, analysing the data and then reporting back on performance.

CM Content ManagementThe set of processes and technologies that support the collection, managing, and publishing of information in any form or medium.

CMG Central Marketing GroupThe group responsible for co-ordinating marketing activity across customers and partners. It is joined to the Consumer Channels Group (CCG).

CMO Central Marketing OrganisationGroup responsible for co-ordinating marketing activities.

CMS Content Management SystemThe tools and technologies that help collect, manage and publish information in any format.

COA Certificate of AuthenticityA certificate that proves the software it is attached to is a legal copy.

COB Close of BusinessEnd of the working day.

COGS Costs of Goods SoldThe original purchase cost of the products that were later sold.


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COO (1) Country of OriginWhere something comes from.

COO (2) Chief Operating Officer

COP Close of PlayEnd of the working day.

Core CAL Core Client Access LicenceProvides users of certain Microsoft technologies the right to access, and use, essential software capabilities that all users need. (see ECAL)

CoreIO Core Infrastructure OptimisationA structured process to help customers and partners optimise their IT environments. Refers to the technology products, platform and tools that will provide maximum IT performance for a business.

COS Conditions of SatisfactionA set of statements designed to measure the health of the business relationship between Microsoft and its managed partner / customer community. They are recorded and monitored within individual business plans.

CP (1) Cardinal PlaceMicrosoft UK’s London Office at 80-100 Victoria Street.

CP (2) Core ProductRefers to the core product within a specific technology solution.

CPE Customer Partner ExperienceA set of measures and targets supported by specific activities that enable Microsoft to assess how customers and partners perceive the solutions and services Microsoft provides. See also COS.

CPLS Certified Partner for Learning SolutionsPartners authorised by Microsoft to deliver Microsoft training using Microsoft Official Curriculum materials (MOC).


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CPM Customer Programme ManagerMicrosoft job role for someone who owns a specific programme or initiative.

CPP Cloud Partner ProfitabilityProfitability calculator for partners selling Microsoft cloud.

CPR Compete/Competitive Practice Recruiter (was SCDM)A channel development manager focused on identifying potential new partners from competitive practices.

CPS Customer Price SheetA quotation provided to an end customer. In Microsoft terms the LAR’s have price sheets related to the licensing costs of software.

CPWEB Channel Partner WebNow almost distinct term used for describing a Microsoft partner that focuses on web development.

CRC (1) Cyclical Redundancy CheckAn algorithm used in computing to check errors.

CRC (2) Custom Recovery CDA CD provided by the seller to enable a customer to reinstall purchased software.

CRM Customer Relationship ManagementThe process of managing an organisation’s interactions with its customers, partners, employees and external agencies in order to create increased customer loyalty and satisfaction.

CRMOL Customer Relationship Management OnlineA Microsoft Dynamics Software-as-a-Service (SAAS) solution that offers customer relationship solutions.

CS Commerce ServerAn e-commerce platform for B2B and B2C e-commerce solutions. The last MS version was Commerce Server 2009 - now transitioned to Ascentium.


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CSA Competitive Sales AssistanceA way to request help in a sale against a technology that is competitive to Microsoft. Obtained internally at Microsoft from ‘get help’ or by partners from the partner presales and advisory services included in MPN benefits.

CSF Critical Success FactorA measurement or indicator that is vital for a strategy to succeed.

CSG Contingent Staffing GroupContractors employed by an agency to work at, or on behalf of Microsoft.

CSP Cloud Solution ProviderAgreement that allows partners to sell Microsoft cloud services along with their own offerings and services.

CSS (1) Cascading Style SheetsA set of rules that form a style sheet that describes how an XML web document can be laid out.

CSS (2) Customer Service & Support GroupBusiness group dedicated to providing customers with assistance on Microsoft products and services.

CSV Cloud Service VendorOrganisations that create business applications available through cloud computing environments.

CTM Corporate Territory ManagedPartners that are segmented by their regional area and provided with a local Territory Manager to contribute to management and success of the relationship.

CTO Chief Technology Officer

CTP Community Technology PreviewA community technology preview released by Microsoft to get feedback on current development.

CUP Competitive Upgrade AdvantageAn upgrade licence - no longer available.


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CxO Chief ‘x’ OfficerA generic term to describe board level executives e.g. CEO, CTO, CIO.

DDAM Distribution Account Manager

An account manager in SMS&P tasked with managing distribution partners.

DB DatabaseA collection of data records and files including multimedia data.

DBA Database Administrator/AnalystTechnical engineer responsible for database development.

DBCC Database Consistency CheckA process in SQL that allows it to check for file structure errors in the database.

DBMS Database Management SystemAn application that manages the data in a database providing reporting; querying and the adding and updating of data.

DCOM Distributed Component Object ModelA Microsoft technology that provides the instructions for software to ‘talk’ across networked computers.

DCR Design Change RequestA document requesting a change to be made - a change of process or a change to the way a piece of software works.

DCS Data Center ServicesSupport the projects and operation of the Datacenter.

DDC Dynamic DatacentreA combination of automation, control and resource management software. See the DDC Toolkit for hosters which helps you create public or private cloud infrastructures.


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DDI Direct Dialing InDirect dial, rather than switchboard, telephone number (typically landline).

DDK Driver Development KitA set of software tools that can be provided to third parties to write new drivers for hardware and software to ‘talk’ together (similar to API and SDK).

DDPS Desktop Deployment Planning ServicesA paid consultancy offering that can be delivered by partners for Microsoft to customers who have Software Assurance (SA) benefits included within their licensing agreement. Specific to delivery of desktop solutions projects.

DEV Developer DivisionThe Business Group engaged in Application development.

DFM Design for ManufacturabilityThe process of designing a product so that it is easy to manufacture.

DHCP Dynamic Host Configuration ProtocolProvides a centralised list of devices with IP addresses on a network.

DIP Document Information PanelA Microsoft Office InfoPath form that is hosted and displayed within a document.

DISTI DistributorAn organisation authorised by Microsoft to sell Open software licences to end customers and channel resellers.

DL Distribution ListA list of people or an email group to send relevant information to.

DLL Dynamic Link LibraryLibrary file containing a set of procedures and/or drivers that are referenced and executed by a program.


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DNS (1) Digital Nervous SystemA phrase from Bill Gate’s 1999 book ‘Business at the Speed of Thought’.

DNS (2) Domain Name SystemA naming system for sites on the internet which maps the domain name e.g. Microsoft.com to its IP address.

DOS Disk Operating SystemA set of programs that help to control hardware and software.

DPE Developer Platform EvangelismA division in Microsoft that is responsible for driving adoption of, and development on, the latest platform technologies.

DPoR Digital Partner of RecordCustomer to designate a Partner as the partner of record for cloud solutions.

DPPM Defective parts per millionA calculation used in the six sigma process.

DPS Deployment Planning ServicesProvides customers with access to qualified partners for the delivery.

DRA Data Recovery AgentAccounts that are able to decrypt Bitlocker protected drives by using smart card certificates and public keys.

DRP Distribution Requirements PlanningEnsuring that the right goods are at the right location at the right time.

DTS Data Transformation Services – SQL ServerA set of automation tools in SQL to allow the loading of files/data into a database.

DW Data WarehouseA database built to support analysis and reporting.


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DX Developer ExperienceA Microsoft business unit responsible for promoting Microsoft developer platform products and technologies to developers in leading edge and high-profile companies. Formally known as the Developer and Platform Evangelism (DPE) team.

EE2E Edge-to-Edge Hologram

A volume licensing program for large organisations that have 250 or more desktop computers. The program provides a simple, flexible, and affordable way to buy the latest Microsoft software products.

EA Enterprise Agreement(s)A Microsoft licensing programme only available through the Large Account Reseller (LAR) community and designed for larger organisations (c.250 seats plus) who wish to license their entire desktop estate. It provides volume discounts, provisions for on-premise and cloud, and includes Software Assurance.

EAP Enrolment for Application PlatformA licensing programme that covers SQL Server 2012, Visual Studio, BizTalk Server and SharePoint Services.

EAS Enterprise Agreement SubscriptionPayment process assigned to an Enterprise Licensing Agreement. Now retired.

EBC Executive Briefing CentreOn-site Microsoft facility that delivers world class briefings to Enterprise customers and partners. It focuses on driving discussion and action for IT strategy, and building strategic business relationships with customers.

ECAL Enterprise Client Access Licence (suite)A licence that authorises you to connect devices or users to Microsoft Servers. An ECAL provides access to the enterprise editions of the following servers: Windows, Exchange, SharePoint, Lync, System Center and Forefront.


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ECI Enrolment for Core InfrastructureA specialised licensing agreement that covers Windows Server and System Center 2012.

ECN Engineering Change NotificationA document which records or authorises a change to a specific design.

ECOIT Enterprise Customer Opportunity Information ToolA database held by Microsoft. The data contained within it helps to identify the propensity to buy, or upgrade to, new technology of an Enterprise customer.

ECR Engineering Change RequestA document containing a call for an adjustment of a system; it is of great importance in the change management process.

ECS Enterprise Cloud SuiteA per user licensing option available through the Microsoft Enterprise Agreement that brings together Office 365 E3, Enterprise Mobility Suite, and Windows Software Assurance per User.

EDI Electronic Data InterchangeAn electronic communication system that provides standards for exchanging data via any electronic means.

EDLAR Education Licensed Account ResellerAn approved Microsoft reseller that is authorised to sell educational licences to schools and colleges.

EDRM Electronic Document and Records ManagementThe electronic management of documents and records from creation through to deletion.

EDU EducationTerm used to describe the Education sector.

EE (1) Eastern Europe


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EE (2) Enterprise EditionA version of various Microsoft servers that contains advanced functionality required by larger organisations for effective management of their infrastructures.

EES Enrolment for Education SolutionsA method of offering academic customers a cost-effective Microsoft software through a single subscription agreement.

EFS Encrypted File SystemAllows files on a Microsoft Operating System to be encrypted to protect confidential data.

EHQ European Headquarters

EI End ItemFinal item.

ELP Effect Licensing PositionDocuments produced at the end of a software asset management engagement documenting the number of copies of Microsoft software in use in the customer’s organisation.

EMEA Europe Middle East and Africa

EML Enterprise Marketing LeadsA Microsoft job title for individuals who are charged with executing on an enterprise marketing strategy, and driving demand, awareness and pipeline acceleration.

EMM Enterprise Mobility ManagementA marketing scenario focused on enterprise mobility solutions.

EMOLP Electronic MOLPSee MOLP.

EMS Enterprise Mobility SuiteA cloud solution that offers people access to all applications across multiple devices.


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EOB End of BusinessEnd of the working day.

EOC (1) European Operations Centre

EOC (2) End of Conversation

EOD End of Day

EOL End of LifeProduct is at the end of its lifecycle of support.

EOM End of Message

EOS End of SupportNo longer supported by vendor.

EOYR End of Year ReviewRefers to the discussion and analysis of an annual performance for an individual person. As Microsoft’s end of year is June, the end of year review process would be taking place around June and early July.

EPDC European Product Development Centre

EPG Enterprise & Partner GroupA business division within Microsoft that focuses on enterprise customers and Global System Integrator (GSI) partners. Within this division, the sales teams are located within the Account Team Unit (ATU), technical pre-sales specialists are within the Specialist Team Unit (STU) and the partner team is located within the Partner Team Unit (PTU).

EPM (1) Enterprise Programme ManagerLeads and engages cross functional teams to manage value being delivered within the programme.

EPM (2) Enterprise Project ManagementA group of Microsoft project management products that include Project Standard, Project Professional and Project Server.


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EPM (3) Enterprise Project ManagementManaging a project to deliver an outcome at a level considered suitable for an enterprise (i.e. Inferring comprehensive, scalable, robust and high quality).

EPS Earnings per ShareShows a company’s profitability by calculating the proportion of profit per share.

ERP Enterprise Resource PlanningGenerally referred to as the software-based management tools that integrate data from all departments and functions into a single application.

ES Enterprise ServicesServices such as consulting or product support offered to enterprise customers.

ESA Enterprise Software AdvisorAn accreditation that proves an individual is able to advise customers on licensing agreements.

ESC Enterprise Strategy ConsultantA consultant in Microsoft’s Services division who works with the customer to review what technologies a customer is using along with the business goals. These are then analysed and results presented back to the board to plan and design solutions to align with the business needs and growth plans.

ESD Electronic Software DistributionThe ability to download software over the internet.

ESF Electronic Software FulfilmentSimilar to ESD, software can be purchased and delivered online together with activation codes.

ESG Embedded System GroupA group focused on embedding Microsoft Operating System into devices. It is now part of the Client team.


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ESL End User Subscription LicenceA licence agreement that has an end date - but can be renewed. The start of the subscription is taken from when the product subscription was activated.

ETL Extract Transform & LoadA process to take data from a data source and insert it into a SQL Server database.

ETR Estimated Time to ResolutionUsed in the context of a help desk call – how long a problem will take to be resolved.

EU End UserThe individual who uses the software.

EULA End User Licence AgreementA contract that defines how the user may use/transfer the licence for the use of the software.

EV Enterprise Voice (for Microsoft Skype for Business)A functionality of Skype for Business.

EWC Enterprise Wide CommitmentCommitment across the business.

ExRCA Exchange Remote Connectivity AnalyserA tool that helps to confirm that the connectivity for the Exchange Servers is configured correctly, and diagnoses connectivity issues.

EZ ExpertZone - Training PortalPortal for retail organisations to get the latest information and training on Microsoft retail technologies.


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FFA Fixed Assets

For businesses, fixed assets include buildings, equipment, vehicles etc.

FAI First Article InspectionThe act of comparing a physical sample part with the specifications against which it was made.

FAO For the Attention Of

FAQ Frequently Asked Questions

FE Far East

FIFO First In First OutAn inventory calculation that provides a value for stock in the financial accounts.

FIS For Internet sitesMicrosoft often refers to “MOSS FIS” - which stands for Microsoft Office SharePoint Server (MOSS) For Internet Sites (FIS). Referring to how a customer may decide to write and build its website using SharePoint.

FLA Final Licence AgreementThe licensing agreement that has eventually been agreed usually following intensive discussion and debate.

FOC Free of ChargeAt no cost.

FPO For Position OnlyAs relevant to that particular role.

FPP Full Packaged ProductA Microsoft product that is bought from a retailer - either on the high street or online. It comes in a box with a DVD, manual and a EULA. Suitable for 5+ users only.


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FTC Full Time ContractorAn independent contractor who works full time for an organisation.

FTE (1) Full Time EquivalentUsing full time equivalent provides a method of comparing workload e.g. 0.5 FTE would mean that a person would work only half the time.

FTE (2) Full Time EmployeeA person who is employed directly.

FUD Fear uncertainty and doubtUsed to influence people to make a purchase. Often associated with negative, dubious or false information.

FY Financial Year Microsoft FY runs 1st July to 30th June.

FYI For Your Information

GGA General Availability

The point at which a ‘new’ Microsoft technology is launched and available to purchase on volume licensing.

GAL Global Address ListA list of all the business users stored on a company’s messaging platform - e.g. Exchange.

GAM Global Account ManagerEmployed (usually by Microsoft Redmond) to manage global customer or partner accounts. Operates at CxO level.

GBM Global Business ManagerEmployed (usually by Microsoft Redmond) to manage global customer or partner accounts. Operates at CxO level.


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GDIS Global Direct Incentives System for RetailersSystem to manage data for direct incentives for retailers.

GGWA Get Genuine Windows AgreementAn anti-piracy programme that provides a way for customers to license any ‘non licensed’ copies of Windows through a Volume License Agreement.

GIGO Garbage In-Garbage OutYou only get out what you put in. Lacking or negative content or contribution will produce lacking or negative results.

GL General Ledger

GM (1) General ManagerThe manager of a division - SMSP, EPG, Services, CCG, etc..

GM (2) Group ManagerA manager responsible for a team who reports into a Director.

GOLP Government Open Licensing ProgrammeA licensing programme designed specifically for Government.

GP Great PlainsA financial accounting solution acquired by Microsoft which is part of the Dynamics suite of products.

GPF Growth & Productivity FrameworkUsed to describe a process, methodology or framework that is designed to deliver maximum results.

GPO Group Policy ObjectA set of security settings that manage users’ rights on a computer.

GPS Global Partner ServicesAs part of the partner programme, Microsoft partners have access to support services for pre-sales and deployment questions from the GPS team.


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GSX (1) Global Sales Experience

GSX (2) Global Sales ExchangeThe internal implementation of Microsoft CRM to manage customer accounts and opportunities.

GTM Go To Market: Marketing Campaigns/InitiativesProvides a focused set of resources required to deliver a successful campaign from a marketing BOM and incentives perspective.

GUI Graphical User InterfaceA type of user interface that allows users to interact with electronic devices using images rather than text commands.

HHCL Hardware Compatibility List

A published list of computer hardware that has been extensively tested for stability and compatibility with the software solution.

HCT Hardware Compatibility TestA downloadable utility that allows you to test drivers etc. with new software releases.

HF Hot FixA collection of files that are used to fix / patch a problem with a computer implementation. Can be applied without taking the computer offline.

HRD Home and Retail DivisionDivision within the Microsoft business that focused on personal (within the home) purchase of relevant products/services.


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IIAAS Infrastructure as a Service

Part of the ‘cloud’ vocabulary that refers to virtual machines and storage networking components.

IAG Intelligent Application GatewayNow called Forefront Unified Access Gateway: it provides secure remote access to a corporate network.

IAMCP International Association of Microsoft Channel PartnersAn independent community of Microsoft partners which have grouped together in order to maximise their individual business opportunity.

ICMP Internet Control Message ProtocolOne of the main protocols of the Internet Protocol Suite. It is used by network devices, like routers, to send error messages indicating, for example, that a requested service is not available or that a host or router could not be reached.

ICON Intercontinental (formally South Pacific and Americas)

IDE Integrated Development EnvironmentProvides developers with an environment within which they can write programmes - such as Visual Studio - and integrate with other teams and resources.

IE Internet ExplorerMicrosoft’s web browser for accessing the Internet.

IEAK Internet Explorer Administration KitSimplifies the creation, deployment and management of customised Internet Explorer packages.

IEB Interactive Entertainment Business


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IHV (1) Independent Hardware VendorAn organisation that specialises in making or selling computer hardware, usually for niche markets.

IHV (2) Independent Hosting VendorBusiness that provides independent hosting products.

IIS (1) Internet Information ServicesThe new name for the services provided by Microsoft Internet Information Server (IIS).

IIS (2) Internet Information ServerA component of the Windows Server product that provides the capability to use Windows Server as a web server.

IKE Internet Key ExchangeA standard that allows information to be passed between systems for access to networks.

ILT Instructor Led TrainingTraining delivered by a physical person (instructor) usually face to face.

IM (1) Industry ManagerA person in the Partner Team Unit (PTU) in the Enterprise Partner Group (EPG) who focuses on applications, partners and solutions in a particular industry.

IM (2) Instant MessengerA form of communication over the internet that allows you to exchange text messages in real time with another person.

IMDM Industry Market Development ManagerA person in the Partner Team Unit (PTU) within Enterprise Partner Group (EPG) who focuses on developing an ecosystem of applications, partners and solutions in a particular industry.

IMG (1) Information Management Group

IMG (2) Interactive Media Group


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IO (1) Infrastructure OptimisationA structured process for assessing an organisation’s IT infrastructure and application platform. It helps customers build a roadmap to define future projects.

IO (2) Internal OrderMicrosoft term for internal financial codes.

IOD Installation-on-DemandA feature of Windows Installer that makes it possible to offer functionality to users and applications in the absence of files themselves.

IOI Infrastructure Optimisation InitiativeAn earlier term for IO - Infrastructure Optimisation.

IoT Internet of ThingsThe network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment.

IP (1) Intellectual PropertyTypically a non-physical asset such as a brand, an invention, a design or a song. IP is specific to an individual or an organisation and implies ownership rights and consequently, value.

IP (2) Internet ProtocolThe address of a device on a computer network.

IPM (1) International Product MarketerSomeone who owns a product within a specific region, rather than within an individual country.

IPM (2) Industry Partner ManagerA partner manager focused on the solutions and partners for a particular industry.

IQRRR In Quarter Renewal & Recapture Rate A measure of the percentage of license renewals that were renewed each fiscal quarter against the target.


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IRM Internal Rights ManagementA secure way to send documents and emails to other people to prevent them forwarding or copying information from the document.

IRR Internal Rate of ReturnA measure of the profitability of investments.

ISA (1) Internet Security and AccelerationReplaced by the Microsoft Forefront Threat Management Gateway 2010.

ISA (2) Industry Standard ArchitectureA hardware technology that provided a way of transferring data around a PC.

ISC Indian Sub-Continent

ISS Inside Sales SpecialistsIndividuals within Microsoft who function as inside sales representatives.

ISV Independent Software VendorA company that specialises in writing its own software applications.

ITA IT ArchitectA technical specialist that focuses on developing a strategic solution.

ITAP IT Architecture and PlanningITAP advisors operate out of the Microsoft Services organisation.

ITDM IT Decision Maker

IUI Integrated User InterfaceOne of the three techniques used to perform Enterprise Application Integration.

IUR Internal Use RightsFree licences provided by the Microsoft Partner Network for internal use by a partner organisation.


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IVR Item-Vendor RelationshipA code in the Microsoft Operations database that supports vendor management.

IW Information WorkerA user who accesses and uses information typically via the Microsoft Office desktop suite of tools.

JJAD Joint Application Development

A development methodology that involves the user in helping design and develop an application through a series of JAD workshops.

KKMS Key Management Server

Provides the capability to activate a volume licence.

KPI Key Performance IndicatorsQuantifiable measurements defined by an organisation to help them track progress towards goals.

KW (1) Knowledge WorkerA person who ‘thinks’ for a living e.g. Engineers, architects, lawyers, doctors, teachers etc.

KW (2) Kiosk WorkerSomeone who needs to access information infrequently - so shares a PC which acts as a kiosk.


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LL&EDPS Lync and Exchange Deployment Planning Services

A funded Lync and Exchange deployment consultancy offering that can be delivered by partners for Microsoft to customers who have Software Assurance (SA). Originally known as EDPS.

L&SA Licences plus Software AssuranceRefers to the purchase or point of renewal of an Open Licence where a customer can purchase either just the license or the license plus Software Assurance.

LAMP Linux Apache MySQL PhpCollection of Open Source products that compete with Windows 2012, IIS, SQL2012, Visual Studio.

LAMPS Linux Apache MySQL Php SSLCollection of Open Source products that compete with Windows 2012, IIS, SQL2012, Visual Studio. The ‘S’ standing for SSL since the RSA patent fell into the public domain.

LAR Large Account ResellerA partner that is part of a very small group of partners authorised by Microsoft to sell EA and Select Agreements to end customers. Specialises in providing customers with licensing advice and management services. Now called LSP.

LATAM Latin America

LCA Legal and Corporate AffairsLooks after Microsoft’s business, legal and regulatory affairs around the world.

LCM Lifecycle ManagementGroup within PIRS that manages end item SKUs and their lifecycles.

LCS Lifecycle StatusThe current status of a SKU or set of SKUs.

LEPD Learning Entertainment & Productivity Division


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LIFO Last In First Out

LIR Licence Information RepositoryData store for licence information.

LKV License Key VerificationNow Online Registration Wizard.

LOB Line of BusinessRefers to a specific business stream - LOB applications would be implemented to deliver value to a defined area of a business.

LP Learning PlanA structured plan developed from the output of a training needs analysis to help a partner/customer identify how to improve tier capabilities.

LPM Localisation Product ManagerProduct Manager focusing on localised (non-US) languages.

LR Licence Reservation

LSP Licensing Solution ProviderMicrosoft’s largest value-added resellers (VARs) that are authorized to sell licenses to midsize and enterprise accounts through a special volume licensing program that has more generous discounts than Microsoft’s standard licensing program.

LSS Licensing Sales SpecialistAn internal role at Microsoft.

LVM Low Volume ManufacturingDesigning a manufacturing process where there will only be small volumes made e.g. Medical equipment.

LVP Licence Verification Programme/ProcessA process used by software vendors to check the user has an authorised licence.


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MMAAD Microsoft Azure Acitive Directory

Provides management of identity and access to services and applications within Microsoft Azure to keep business information secure.

MACH Microsoft Academy of College HiresA program for selecting, hiring and skilling university graduates.

MAD (1) Microsoft Abbreviation DictionaryA dictionary of abbreviations and acronyms used within Microsoft and its channel of partners.

MAD (2) Make a Difference A charity initiative.

MAK Multiple Activation KeyProvides the capability to active volume licences.

MAP Microsoft Action PackProvides members of the Microsoft Partner Network access to software, training, marketing tools, communities and support.

MARCOM Marketing CommunicationsGroup within Microsoft that has overall responsibility, ownership and management of all Marketing Communications.

MBR Monthly Business ReviewA meeting where the Business Manager / Account Manager presents their pipeline of customer opportunities to their management team for discussion on how best ensure they are successfully closed.

MBS Microsoft Business SolutionsFormer name for the Microsoft Dynamics group of products and previously a separate division of Microsoft.


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MBSA Microsoft Business Services AgreementA contract between Microsoft and a partner/consultant working for Microsoft.

MCA Microsoft Certified ArchitectThe highest technical accreditation available from Microsoft Learning. Only available to those who have both technical competence (MCM - Microsoft Certified Master) and proven experience as a technology architect.

MCAD Microsoft Certified Application DeveloperReplaced by MCSD - Microsoft Certified Solutions Developer.

MCAP (1) Microsoft Certified Architect ProgramThe program that enables individuals to achieve an MCA.

MCAP (2) Microsoft Certified Application ProfessionalMCAP has been rebranded as MOS - Microsoft Office Specialist.

MCAS Microsoft Certified Application SpecialistMCAS has been rebranded as MOS - Microsoft Office Specialist.

MCB Mobile Communications Business

MCBMSP Microsoft Certified Business Management Solutions ProfessionalRebranded as Microsoft Dynamics Certification.

MCDBA Microsoft Certified Database AdministratorTested administrators ability to design and implement SQL Server databases.

MCDST Microsoft Certified Desktop Support TechnicianAccreditation that tested an individual’s ability to troubleshoot desktop environments. Replaced by the MCITP: Windows 7 Enterprise Desktop Support Technician.

MCITP Microsoft Certified IT ProfessionalBuilds on the technical proficiency gained in the MCTS certifications and demonstrates that the person has the set of skills needed to perform a particular role e.g. database administrator.


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MCLC Microsoft Certified Learning ConsultantRecognises MCTs who have frequent consultations with their customers. Their role is more that of a technology trainer, they diagnose current and desired business performance and design learning solutions to bridge the gap.

MCM Microsoft Certified MasterOffers exclusive, advanced training and certification on Microsoft server technologies - Windows Server, Exchange, Lync, SharePoint, SQL.

MCOIT Microsoft Customer Opportunity Information ToolA tool used by Microsoft and shared with its distributors and resellers. The data contained within MCOIT enables distributors and resellers to predict their own customer’s propensity to buy, or upgrade to, new technologies, according to the information Microsoft has available about the partners’ own individual transactions.

MCP Microsoft Certified ProfessionalA Microsoft Learning accredited individual.

MCPD Microsoft Certified Professional DeveloperCertifications available for Visual Studio, Silverlight, and Windows Phone.

MCS Microsoft Consulting ServicesThe Microsoft services consultancy practice that helps selected customers and partners deploy solutions effectively. Also provides Premier Support to customers and partners.

MCSA Microsoft Certified Systems AdministratorAccreditation that validates the core Microsoft skills required to manage a proficient IT environment.

MCSD Microsoft Certified Solutions DeveloperHelps a developer to extend their skills into the new Metro interface.

MCSE Microsoft Certified Systems ExpertPreviously Microsoft Certified Systems Engineer. The new ‘expert’ has been reintroduced and reinvented for the cloud.


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MCSP Microsoft Certified Solution ProvidersChanged to Microsoft Partner Program (MSPP) and now Microsoft Partner Network (MPN).

MCT Microsoft Certified TrainerAn individual who is authorised to deliver training on Microsoft technologies.

MCTS Microsoft Certified Technology SpecialistA technical certification provided for a particular technology.

MDF Marketing Development FundsFunds made available for marketing activities.

MDM (1) Master Data ManagementProvides tools that are used to remove duplicates and create one set of data. See MDS - Master Data Services in SQL Server 2012.

MDM (2) Mobile Device ManagementProviding protection and access for cloud and corporate-connected devices in a single infrastructure, or completely from the cloud.

MDOP Microsoft Desktop Optimisation PackA set of management and deployment tools that can be purchased if a customer has Software Assurance. The tools provide additional management capabilities for virtualisation and user management.

MDS Master Data ServicesThe Microsoft SQL Server 2012 tool that is used to undertake a Master Data Management project.

MDT Microsoft Deployment ToolkitContains the recommended processes and toolset for automating desktop and server deployment.

MED-V Microsoft Enterprise Desktop VirtualisationUsed to assist deployment to Windows 7 by enabling users to run Windows XP applications on Windows 7. (MED-V is a component of MDOP).


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MELP Microsoft Enterprise License PackA suite of technologies available as a subscription for Software Assurance customers.

MENA Middle East and North Africa

MERT Microsoft End-user Reporting ToolCustomer tool used to report information to Microsoft.

METEOP Manual Enterprise Agreement True-Up and EAS Annual Order Purchase (form)Form used to calculate/complete information relating to the agreed Enterprise Agreement.

MFC Microsoft Foundation ClassesA library that wraps portions of the Windows API in C++ classes, including functionality that enables them to use a default application framework. Classes are defined for many of the handle-managed Windows objects and also for predefined windows and common controls.

MFCF Mobile First, Cloud FirstA Microsoft initiative and strategy focused on products, services, and experiences designed for the cloud and for mobile devices. Also known as Mobile First, Cloud First.

MFT Microsoft FastTrackHelps you get up and running with Microsoft cloud solutions.

MGB Microsoft Global BriefingThe old name for the internal sales briefing held annually. It is now called MGX.

MGS Microsoft Global SummitNow called the Microsoft Global High Tech Summit - this meeting brings together business leaders and technology experts to look at innovation.


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MGX Microsoft Global ExchangeThe internal annual sales conference for Microsoft sales teams. It is usually held a week after WPC - Worldwide Partner Conference. Next years strategy is shared, awards are distributed and outstanding contributions from staff are recognised.

MIM Microsoft Identity ManagerA solution that allows an IT Manager to set up a common identity for people in the company across a heterogeneous environment.

MIME Messaging Internet Mail ExchangeA standard used to send/receive information in messaging.

MIOL Microsoft Ireland Operations LimitedPreviously used to describe Microsoft business operation in Ireland.

MLA Multiple Licence AgreementA customer purchasing licences at different times using different licence types could end up with a multiple licence agreement.

MLF Microsoft Licensing FulfilmentUsing the VLSC - Volume Licensing Service Centre a customer can fulfil their volume licensing requirements.

MLP Microsoft Licensing PackA license agreement product that authorises the making and use of one (or more, if indicated on the MLP) additional copy of a specified, previously licensed, Microsoft product.

MLS Microsoft Licence StatementA document that covers all details of a given software license agreement.

MLSE Microsoft Licensing Sales ExpertAn internal role at Microsoft.

MLSS Microsoft Licensing Sales SpecialistA UK term for a licensing accreditation available through Microsoft. Called Level 100 within Corp.


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MMME Microsoft Marketing Made EasyMicrosofts marketing support program for Gold and Silver competency partners

MNA Multi National AccountA national OEM partner e.g. Dell, HP.

MOC Microsoft Official CurriculumThe authorised training materials that are prepared by Microsoft Learning for use by trainers and CPLSs.

MOCP Microsoft Online Customer Service PortalAlso called the Microsoft Online Services Customer Portal - it allows you to buy/trial subscriptions to Microsoft Online.

MOET Microsoft Order Entry ToolAllows LARs to purchase licences and process purchase orders.

MOLP Microsoft Open Licence Pack/ProgrammeA licensing programme for small and midsize organisations.

MOM Microsoft Operations ManagerWas a management component of System Center – it is now integrated into the System Center 2012 suite.

MORG Medium OrganisationMid-size company.

MOS (1) Microsoft Office SpecialistA certification is available for the Microsoft Office applications.

MOS (2) Microsoft Online ServicesMicrosoft’s hosted software offering and a component of their software plus services strategy.

MOSA Microsoft Online Subscription AgreementA legally binding document that governs the use of Microsoft online products.

MOSBAC Microsoft Online Services BlackBerry Administration CenterAn extension to existing Microsoft Online Services Administration Centre that focuses on controlling BlackBerry licences.


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MOSDAL Microsoft Online Services Diagnostics and LoggingHelps with Office 365 integration and deployment.

MOSP (1) Microsoft Online Services ProgrammeAlso called the Microsoft Online Services Customer Portal - it allows you to buy/trial subscriptions to Microsoft Online products and/or services.

MOSP (2) Microsoft Online Subscription ProgrammeA subscription based volume licensing programme for organisations with more than 5 users who want to subscribe to Office 365.

MOSPA Microsoft Online Services Partner AgreementAn agreement that needs to be signed by partners wishing to join the Microsoft Cloud Essentials programme.

MOSS Microsoft Office SharePoint ServerA collaboration and productivity platform that enables organisations to set up websites, manage documents, develop and publish reports - to collaborate internally and externally for maximum productivity.

MOSS FIS Microsoft Office SharePoint For Internet SitesMOSS FIS refers to the use of Microsoft SharePoint Server to write, deploy and manage internet sites.

MPAAC Microsoft Partner Alliance Architects CouncilA group of senior architects from EPG partners that meet 3 times a year to discuss Microsoft trends and provide feedback to Microsoft Corp on selling and deployment issues.

MPC Minimum Purchase Criteria

MPN Microsoft Partner NetworkA membership network that provides benefits and support for companies to engage and build a business to sell and/or deploy Microsoft technologies.

MPSA Microsoft Products & Services AgreementA single agreement for all on-premise software and online services purchased by an organisation.


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MPSP Microsoft Preferred Supplier ProgrammeAn internal Microsoft programme designed to reduce costs to its business from dealing with multiple suppliers and to make it easier for preferred suppliers to do business with Microsoft.

MPT Microsoft Presentation TeamWas a group managed by the Partner Readiness Team who delivered sales and licensing training to partners on Microsoft technologies. No longer in operation.

MRM Microsoft Relationship ManagementA programme that outlines the ways in which Microsoft wants to improve the relationship it has with its customers and partners.

MS Microsoft Corporation

MS CRM Microsoft Customer Relationship ManagementMicrosoft’s Customer Relationship Management software solution.

MSA (1) Microsoft System Architecture

MSA (2) Master Service AgreementDominating services agreement within an organisation.

MSAA Microsoft Active AccessibilityApplication programming interface (API) for user interface accessibility.

MSB Microsoft Services BusinessMicrosoft technical services team.

MSC Microsoft CustomerSomeone who buys and uses Microsoft software.

MSCR Microsoft Customer Reports

MSD Microsoft Ship DatePlanned date for a product to be released to the market and available to buy.


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MSDN Microsoft Developer NetworkThe primary resource for developers for all things Microsoft. It contains training, scripts, best practice, forums and blogs.

MSE Microsoft Service EnterpriseA Microsoft internal tool used to track service requests (SRs) and provide customer service to internal and external customers.

MSF Microsoft Solutions FrameworkA set of models and guidelines for managing IT projects whether development, deployment or networking. It is based on rapid iterative development to allow for continuous learning and refinement of the project.

MSFC Microsoft Fulfilment CentreMakes keys and downgrade rights available to volume licensing customers.

MSFT MicrosoftMicrosoft Corporation.

MSIB Microsoft Solution for Internet BusinessA now extinct set of guidelines for using Commerce Server and Content Management Server. Replaced today by SharePoint Server and the Commerce Server component from Ascentium.

MSJ Microsoft System JournalMicrosoft’s first programming publication. Now replaced by MSDN Magazine.

MSL Microsoft LicenceRefers to purchased rights to use a Microsoft product.

MSLI Microsoft Licensing Inc.Microsoft’s Volume Licensing Operations centre based in Reno, Nevada in the US.

MSMQ Microsoft Message Queue ServerA protocol that passes messages reliably between computer systems.


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MSN Microsoft NetworkMSN.com has moved from being the Hotmail portal to a news and sports site.

MSO Microsoft Service OfferingsService offerings to partners and customers such as: Enterprise strategy Consultants (ESC); Consulting and Premier Services.

MSP (1) Microsoft Product

MSP (2) Microsoft Solution ProviderA partner who works with customers deploying and managing Microsoft tools and technologies.

MSP (3) Microsoft Student PartnerA programme that helped students get the most out of Microsoft technologies. Now retired.

MSPP Microsoft Partner ProgramReplaced by Microsoft Partner Network (MPN).

MSSE Microsoft Solution for Supplier EnablementAn older set of tools and best practices. Replaced by Dynamics AX.

MSTV Microsoft TelevisionMicrosoft Windows for set top boxes.

MSW Microsoft WebThe internal Microsoft global intranet.

MTA Microsoft Technology AssociateThe entry level IT certification to demonstrate knowledge of basic concepts.

MTB Microsoft Technical BriefingAn annual technical briefing for Microsoft staff. Replaced by two briefings a year held in Redmond.

MTC Microsoft Technology CentreA facility on-site at Microsoft that runs envisioning sessions, workshops and proof of concepts for customers and partners.


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MTS Microsoft Transaction ServerProvides development tools and run-time services for building high-performance scalable transaction applications. Features of MTS are now part of the .Net platform.

MTV Manufacturing Turnkey VendorManufactures Microsoft products following the turnkey manufacturing model.

MUI Multilingual User InterfacesEnables a user to select their preferred language to be displayed. MUI packs are available for a number of Microsoft technologies including Windows and Office.

MVLP Microsoft Variable Licence Pack

MVLPC Microsoft Volume Licensing Partner CenterAn online portal that provides Microsoft users a comprehensive view of their licensing agreement in one location.

MVP Most Valued ProfessionalAwarded to independent community leaders who have shown their commitment to sharing their expertise and knowledge with others.

MYR Mid-Year ReviewHeld in January of each year it is a mandatory, formal, review by Microsoft Corp of each countries’ achievements to date as well as remediation plans. It also helps frame the discussion that will become the goals/targets for the following year.

NNAV Navision

Now called Microsoft Dynamics NAV - provides comprehensive core business management functionality across sales, marketing, financials, supply chain etc.


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NDA Non-Disclosure AgreementA signed agreement between Microsoft and other parties (customers or partners) that they will not disclose information about each other’s businesses.

NFD Not for Distribution

NFR Not for ResaleThis means that the licence can only be used by the individual who received the software from Microsoft and cannot be resold.

NGSC Next Generation Supply ChainA joint project with Infosys to build a supply chain centre of excellence.

NGVL Next Generation of Volume LicensingAn online portal that provides information to both Microsoft customers and partners around volume licensing agreements.

NIMM NHS Infrastructure Maturity ModelA maturity assessment framework that provides guidance to National Health Service Trusts to understand the capabilities they require and the processes to deploy them.

NLB Network Load BalancingEnhances the scalability and availability of server applications by helping to spread the load over a number of servers to keep up with increasing demands from internet-based clients.

NMP Non-Managed PartnerPartners that are in the Microsoft Partner Network Programme (MPN) but who have not been assigned a field (PAM) or telephone partner account (TPAM) manager.

NPS Net Promoter ScoreA measure of customer satisfaction. It asks customers how likely they would be to refer a friend to a particular company.

NSI National System Integrator ProgrammeA US programme where Microsoft is engaging deeply with a select number of SIs (not the global partners) and is working with them to become recognised national SI partners.


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OO365 Office 365

Microsoft’s online suite of Office and productivity tools including email, calendaring, web conferencing, file sharing and Word, Excel, PowerPoint and OneNote. It is paid for by subscription (per user per month) with no need to install anything on a local server.

OA Office Administrator

OAK OEM Adaption KitA support kit for Windows CE - no longer available.

OBC Onboarding CentreFree support to help new Office 365 customers migrate to Exchange Online.

OCG Office Communicator GroupNo longer available. Replaced by technologies in Microsoft Lync.

OCR Optical Character RecognitionTechnology to covert a scanned image into text that can then be processed by e.g. Word or Excel.

OCS Office Communications ServerProduct that provided Unified Communications capabilities. Now replaced by Microsoft Lync.

ODK OEM Distribution KitSee OPK.

ODS Optimised Desktop SpecialistA job title used for a pre-sales support person for desktop virtualisation scenarios within Microsoft’s Specialist Team Unit (STU) in the Enterprise & Partner Group (EPG).

OED OEM Embedded Devices

OEI OEM End Item


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OEM Original Equipment ManufacturerA company that produces its own hardware and can install Microsoft software on the device before it is sold.

OF Out of Facility

OGA Office Genuine AdvantageA process to reduce piracy by validating licenses of Office before non-critical updates could be downloaded. Now retired.

OHI Organisational Health IndexA McKinsey defined process used within Microsoft. Measures and tracks elements of organisational effectiveness directly related to financial and operational performance and offers actionable insights into areas of improvement. Provides hard measures for “soft” issues.

OLA Open Licence AgreementA volume licensing programme for small to mid-sized companies that have fewer than 250 desktops.

OLC OEM LicensableA product that can legally be licensed by an OEM.

OLE Object Linking and EmbeddingA Microsoft technology that allows applications to export and share parts of a document.

OLP Open Licensing ProgrammeA licensing programme suited for dynamics, growing organisations that want a pay as you go arrangement.

OLPG Open Licensing Program for GovernmentA Volume Licensing program for small to mid-sized Government organisations that have fewer than 250 desktop PCs.

OLS Online ServicesOnline services - see Office 365.

OLSET Online Services Extended Terms (form)


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OLSUR Online Services Use RightsThe terms that apply to the use of a given online service.

OM Order Management

OMA Outlook Mobile AccessOMA allows access from smart phones to email on a Microsoft Exchange server.

OMG Operations Management Group

OMS Operations Management SuiteAn IT management solution for the era of the cloud; SaaS for IT professionals.

OOBE Out of Box ExperienceCustomer experience with a product as it comes out of the box.

OOO Out of Office

OPK (1) OEM Pre-Installation KitA set of tools and best practices to assist OEMs to install Windows 7 and Windows Server onto the hardware they are selling.

OPK (2) Open Product KeyA means to unlock a product key.

OPM Operations Product Manager

ORPC Office Ready PCBuying a PC with Office pre-installed.

ORW Online Registration WizardA program that takes people step by step through an online sign-up process.

OSL Open Subscription LicenceA subscription based Volume Licensing programme for small to mid-sized organisations that have fewer than 250 desktop PCs.


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OWA Outlook Web AccessA means to access your Microsoft Exchange email and calendars through a web browser.

PP&L Profit and Loss

A financial term for recording what is usually a business’ profitability at the current time.

P2P Partner to PartnerA means of working, engaging, communicating or transacting between business partners.

P3 Preferred Partner ProgrammeSee MPSP.

PA Planning AdvisorAn individual specifically skilled in providing high quality planning consultancy and advice.

PAAS Platform as a ServiceA way to develop and deliver applications in the cloud.

PAC Partner Advisory CouncilIn order to understand the views of partners, Microsoft runs a series of advisory councils across different technologies to get feedback.

PAM Partner Account ManagerAn account manager responsible for managing the relationship with a number of partners. Their role is to help develop the partner’s Microsoft practice in order to grow revenue, build a Partner Business Plan (PBP), agree targets, help manage pipeline through PSX (Partner Sales Exchange) and close opportunities. PAM’s can be field or telephone-based, although telephone-based PAM’s are commonly known as TPAM’s.

PASS Professional Association for SQL ServerAn independent association to promote, educate and support the SQL Server Community.


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PBP Partner Business PlanA high level business plan agreed between a partner and its PAM and designed to set the framework for the partnership over a 1-3 year period.

PCMM Partner Channel Marketing Manager The PCMM is responsible for Thru-Partner Marketing (TPM). This role helps partners develop their marketing capacity for Thru-Partner Marketing and pre-sales capacity and capability.

PD Product DirectorGenerally the person that has full responsibility for a particular product.

PDC Professional Developers ConferenceAn annual event for software developers where new technological ideas are launched.

PDDP Partner Digital Download Portal

PDP Personal Development PlanIn Microsoft each FTE is required to build a personal development plan in conjunction with their manager which is then regularly reviewed.

PDT Product Definition ToolUsed to document and describe what a specific product is designed to do or deliver.

PDW Parallel Data WarehouseA parallel data warehouse that is able to handle huge volumes of data for mission critical applications.

PEP Partner Evidence ProgrammeWhen a partner joins MPN and gains a competency they need to provide customer evidence of their capabilities and experience.

PES Partner Executive SummitHeld annually around the world to engage executives from Microsoft and selected partners.


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PF Public FolderA folder on a local Windows PC that is set for sharing or a folder setup on Microsoft Exchange that users can share access to.

PFE Premier Field EngineerA person available to solve customer and partner issues if the customer has a Premier Agreement with Microsoft Services for support.

PG Product groupFor each Microsoft product there is a product group responsible for designing, developing and marketing the product.

PGO Partner Generated OpportunityOpportunities shared with Microsoft by one of their Partners through the Partner Sales Exchange (PSX) tool.

PI Product Information groupRefer to Product Group (PG).

PIC Product Information CoordinatorsRole within Microsoft for people assigned to collect and circulate information to the relevant teams or groups.

PIPC Pre-Installed PCPCs sold with Windows and Office pre-installed.

PKC Product Key CardAn alternative way to purchase Microsoft Office 2010 with a new PC. The keycard can be used to activate the pre-loaded Office software.

PLC Partner Learning CentreProvides MPN partners with access to sales, technical and licensing training on Microsoft technologies.

PLX Partner Learning ExperienceThe individual partners’ experience when researching, selecting or taking part in training.


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PM (1) Product ManagerAn individual that owns a product (usually defined by country) and has overall responsibility for achieving targets for sales, or deployment. May or may not own marketing budget to drive specific metrics.

PM (2) Product Marketer / Product Marketing ManagerThe person whose role it is to support the Product Manager in successfully marketing the specific product.

PM (3) Programme ManagerSomeone who owns a programme or initiative that is usually specific to a market sector, partner group or solution area (as opposed to a product).

PM (4) Project ManagerOwns a project - is accountable, manages budget and ensures delivery timescales are met.

PMC Partner Marketing CenterPart of the Microsoft Partner Network portal where you can access campaign materials and marketing resources.

PMCT Product Management Configuration ToolTool to assist Project Managers and enable them to effectively manage projects.

PMM Product Marketing ManagerSee PM (2).

PMOLP Print MOLPHard copy of a Microsoft Open License Program contract.

PN Part Number

PNE Partner Network ExpertSomeone within Microsoft who is an expert on the Microsoft Partner Network (MPN) and can provide advice, guidance and answer questions for partners on how to maximise an investment in MPN.


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PO Purchase orderThe number assigned to a formal placement of an order - records financial commitment to pay.

POE Proof of Execution Final version of assets created using Microsoft funding.

POL Proof of LicenceA document that must be kept up to date to show that an appropriate, legal licensing agreement is in place for all software used by a business.

POM Platform Optimisation ManagementMethodology to ensure a business is maximising its use of the Microsoft platform.

POP Point of PurchaseThe point at which something is actually bought (see also POS).

POR Partner of RecordCustomer to designate a partner as the partner of record for cloud solutions.

POS Point of SaleThe point at which something is actually bought (see also POP). Often refers to marketing materials used here.

POTY Partner of the Year (refers to WPC Awards programme)Winner of a Microsoft WPC Award in a designated category for service excellence.

PPC (1) Pocket Personal ComputerA portable, handheld computer for use on the move.

PPC (2) Pay Per ClickInternet advertising model used to direct traffics to websites, where you pay when the advert is clicked on.


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PPIM Pricing and Product Information ManagementProcess of utilising technology to centrally manage product and pricing data to create optimal combinations for multiple distribution channels.

PPR Partner Practice RecruiterThe PPR owns the practice development process and holds full accountability for the revenue generation to cover the cloud gap.

PRISM PRIority Setting MeetingA meeting of Microsoft’s senior vice presidents to share priorities for the upcoming fiscal year. Also called Priorities Sharing Meeting.

PRP Partner Research PanelA group of partners who are brought together to independently research and provide feedback on a specific product, solution, initiative or concept.

PS&P Partner Strategy and ProgrammesA group within Microsoft SMS&P who manage partner marketing, readiness and MPN activities.

PSA (1) Platform Strategy AdvisorA person that can give direction and contribution to a business strategy in relation to use of the technology platform.

PSA (2) Public Sector AgreementA three year licensing framework agreement signed between the Government Procurement Service and Microsoft. (PSA12)

PSAT Partner SatisfactionThe way by which partners satisfaction and confidence in its business partners is measured.

PSC Partner Strategy ConsultantA Microsoft Services engagement with a partner to help develop a practice and respond to bids. Also see ESC.

PSE Partner Sales ExecutiveA sales representative that is employed by a business recognised and accredited by Microsoft.


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PSG Partner Sales GroupA group within Microsoft that is assigned targets to achieve business or revenue metrics for a sector, group of companies, product or solution area.

PSL Preferred Suppliers ListA comprehensive list of recognised and trusted suppliers.

PSM Partner Segment ManagerAn individual that owns a customer or market segment (usually defined by country) and has overall responsibility for achieving targets for sales, or deployment. May or may not own marketing budget to drive specific metrics.

PSP (1) Partner Solutions PlanA 1 Year plan, focused on a technology / discipline developed by managed partners and their PAMs to drive and track growth plans, targets, opportunities and capacity/capability requirements. These are complementary to the PBP.

PSP (2) Public Sector PartnerA partner that is recognised as only transacting business within the Public Sector.

PSR Personnel Status RecordRelates to HR information for an individual employee.

PSRI Partner Skills Readiness IndexThe KPI used to measure the training participated in by partners each year. In FY12 PSRI measured the number of people trained (online and in class). In FY13 PSRI will be measured by the number of partner individuals who take the sales assessment accreditation exams.

PSSM Partner Segment Strategy ManagerA person responsible for a product’s joint partner marketing activity and the partner capacity/capability discussions around the product.

PSSP Partner Solution Sales ProfessionalA person who is employed by a Microsoft Partner, who’s key responsibility is to Microsoft and Partner solutions.


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PSX Partner Sales ExchangeFor partners to benefit from the Sales Incentive Programme (SIP) they must enter their pipeline/opportunities into the PSX tool for tracking. PSX is a Microsoft/partner joint sales pipeline tool.

PTA Partner Technology AdvisorWorks with PAM’s in SMS&P to help partners develop their practices, identify readiness needs and close opportunities.

PTS Partner Technology StrategistThe PTS owns the capability and technology enablement of these targeted practices for Corporate Account partners.

PTU Partner Team UnitA group of PAM’s in the Enterprise and Partner Group (EPG) who manage global partners.

PUP Product upgradeLatest version.

PUR (1) Product Upgrade AdvantageSee Software Assurance (SA).

PUR (2) Product Usage RightsDetermines how the software should be licensed for use.

PV Product ViewerProvides a means for people who do not have Office programmes to see a document. The viewers can be downloaded.


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QQ&A Questions and Answers

QA Quality AssuranceA process to ensure quality is achieved.

QBR Quarterly Business ReviewA meeting to review performance against targets and identify any remedial actions required.

QFE Quick Fix EngineeringAn individual service update for a Microsoft application. QFE’s can be grouped together into a service pack.

RRA Return Authorisation

The process of granting permission for the return, refund, replacement or repair of a product that is protected by a warranty period.

RADIUS Remote Authentication Dial-in User ServiceA network protocol that enables remote computers to authenticate to a network.

RAMP Readiness Asset Matrix ProjectA table that represents how intravening factors contribute towards a particular assets appropriateness of use for a given task.

RAS Remote Access ServicesEnables you to securely access a corporate network from a remote location.

RC Release CandidateA beta version with potential to be a final product, which is ready to release unless significant bugs appear.


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RDP Rapid Deployment ProgrammeAllows customers and partners to engage with Microsoft and to experience a technology before release. Customers/partners are nominated by their account managers. See also TAP.

RDS Remote Desktop ServicesA component of the Microsoft Windows Server operating systems that delivers, via terminal emulation, the Windows desktop and Windows based applications to a wide variety of datacenter assets.

REST Representational State TransferTechnique for getting information from a website to use in an application.

RFI Request for InformationA customer’s request to a vendor for an overview of their solutions.

RFP Request for ProposalA customer’s request to a vendor for a costed proposal for a solution.

RMA Return Merchandise AuthorisationThe process of granting permission for the return, refund, replacement or repair of merchandise that is protected by a warranty period.

RMS (1) Retail Manufacturing and ServicesAn industry focused sales business in the EPG Account team Unit (ATO).

RMS (2) Rights Management ServicesA Microsoft technology designed to help enterprise customers control and protect critical digital information by offering easy-to-use, flexible, and persistent policy expression and enforcement.

ROC Regional Operating CenterSee Regional Service Center (RSC).


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ROI Return on InvestmentThe yield of benefit derived by an investor, which compares the investment gains in terms of costs.

ROK Reseller Option KitMeans that the reseller will provide the customer a server with Windows server pre-installed using the ROK from the distributor.

ROM (1) Rough Order of MagnitudeGeneral assessment of the size or shape of something.

ROM (2) Regional Office ManagerA person assigned responsibility for a regional office.

ROM (3) Read Only MemoryA class of storage memory used in electronic devices that is difficult to modify, and is therefore predominantly used in firmware that is unlikely to require frequent updating.

ROPS Retail Operations SpecialistAn employee that holds expertise in the management of retail business operations.

ROW Rest of WorldEverywhere in the world apart from a specific region i.e. outside the US, EMEA, CEE, APAC and LATAM.

RPEM Regional Partner Engagement ManagerA Microsoft employee who is responsible for liaising and communicating with Microsoft Partner businesses within a designated geographical location.

RRAS Routing and Remote Access ServiceSuperseded by newer RAS technologies in Windows Server 2008/2012.

RSC Regional Service CentreA telephone and email based service funded by Microsoft that provides support for all queries from partners.


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RSM (1) Release Services ManagerThe individual responsible for making the release decision on new software.

RSM (2) Retail Sales and MarketingTerm used for describing the marketing and sales of the retail group within Microsoft.

RSOP Resultant Set of PolicyGroup Policy settings can be linked to sites, domains, and organisational units.

RSP Retail Sales ProfessionalA Microsoft sales individual engaged with retail partners.

RTM Release to ManufacturingOccurs when the new software product is signed off and released as completed so it can now be made available to customers. Also called ‘going Gold’.

RTW Release to WebOccurs when the new software product is signed off and released as completed so it can now be made available to customers via the web. Also called ‘going Gold’.

SS+S Software Plus Services

A combination of hosted software together with locally running software and forms the basis of Microsoft cloud technologies.

SA Software AssuranceA form of maintenance programme. Customers who purchase volume licences can also purchase SA which provides them with a number of benefits including consultancy days, training vouchers, upgrade rights, access to deployment tools etc.

SAAS Software as a ServiceSoftware deployed as a hosted service and accessed through the internet.


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SAB Software Assurance BenefitsThe functionality that businesses can experience by utilising tools and resources to maximise volume licensing agreements.

SAFE Signature Authorisation for ExpendituresThe limits that a manager has in signing purchase orders, expense claims etc.

SAL (1) Server Access LicenceServers have their own licence and users must have a CAL to access the server.

SAL (2) Subscriber Access LicenceWhen the application is hosted a Subscriber Access Licence is required for each unique individual user or device that is authorised to access the licensed products.

SAM (1) Software Asset ManagementA best practice incorporating a set of proven processes and procedures for managing and optimising your organisation’s ownership of software assets.

SAM (2) Select Agreement MembershipA type of licensing available from Microsoft especially relevant to midsize and large organisations. It allows the user to have a single contract and to also benefit from Software Assurance (SA).

SATA Serial Advanced Technology AttachmentsA type of interface used to connect hard drives to computers.

SAW Segment Alignment WorkshopHeld in Microsoft at planning time (April - June) when segments (EPG/SMSP etc.) engage with the business groups to identify the following years priorities.

SBA Survivable Branch ApplianceA device used to increase the resiliency of communications/VOIP in branch networks. Microsoft UC partners will provide a configured device to support Lync deployments to ensure high availability.


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SBS Small Business ServerAn integrated server suite running Windows Server 2008, Exchange, IIS, SharePoint and SQL. Now retired.

SBSC Small Business Server CommunityA group of partners who are primarily unmanaged that sell SBS as one of their main solutions.

SCCM System Center Configuration ManagerA technology that helps customers deploy Operating Systems, applications and updates efficiently without having to visit each PC. It is now a component of System Center 2012.

SCDM Solution Channel Development ManagerAn individual in the SMS&P group who is focused on increasing the number of partners delivering solutions. They will work with existing partners to grow their business and with compete partners to engage them with Microsoft.

SCDPM System Center Data Protection ManagerProvides data protection and backup facilities for Microsoft servers.

SCE Server & Cloud EnrolmentA licensing vehicle that enables businesses to standardise on one or more Microsoft Server and Cloud technologies.

SCO System Center OrchestratorProvides a workflow management tool for the data centre. It lets you develop automation scripts to create, monitor and deploy resources.

SCOM System Center Operations ManagerA data centre management tool that allows you to monitor the health and performance of the computer infrastructure. It is also cross platform and can be used with Linux and other 3rd party technologies.

SCSM System Center Service ManagerA help desk support solution that is integrated into the other parts of System Center. This means that when SCOM identifies an issue it can be raised in service manager to be dealt with.


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SCVMM System Center Virtual Machine ManagerDesigned to manage large numbers of virtual servers including virtual servers from other vendors.

SDK Software Development KitA set of development tools that allows a developer to create applications for a particular software package.

SDPS SharePoint Deployment Planning ServicesA paid consultancy offering that can be delivered by partners, for Microsoft, to customers who have Software Assurance. Customers are able to benefit from the skills of a defined group of partners to deploy SharePoint solutions, and reclaim the fees from Microsoft.

SE (1) System EngineerResponsible for architecting, designing, and installing Windows Server solutions. Not frequently used for Microsoft personnel anymore.

SE (2) Services ExecutiveResponsible for the sale of Microsoft services consultancy and support (premier agreements) to customers and partners.

SEA Southeast Asia

SEO Search Engine OptimisationTechnique used to improve the visibility of a website in search results.

SESP Subscription Enrolment for Schools PilotA licence programme available for UK schools.

SFB Skype for BusinessUnified communications tool used to be called Lync.

SFC System File CheckerUtility in versions of Windows to check for system file corruptions. In Windows 7 the process changed to using access control lists (ACL).


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SI Systems IntegratorA company that integrates different IT components to deliver a solution to a customer e.g. Installation and configuring of a network or application or the setup of a messaging system.

SIG Special Interest GroupA technical community with a common technical interest.

SIP (1) Solution Incentives ProgramRewards Microsoft partners with incentives when they influence the sale of specific Microsoft solutions.

SIP (2) Session Initiation ProtocolA protocol that is used to manage voice and video communications over the internet.

SKU Stock Keeping UnitA code that identifies different versions of the software.

SLA Service Level AgreementSpecified and documented terms and conditions for work to be delivered.

SLO Service Line OfferingA services offering available from Microsoft Services.

SLT Software License TermsThe terms per the agreement signed or in the box of software (e.g. EULA).

SMB Small & Medium-sized BusinessUsed to describe a group of companies that are between 50 and 1,000 employees.

SMB&D Small & Mid Market Business and DistributorsOrganisations who provide and distribute goods and services with revenues generally between $10 million and $1 billion per year.


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SME (1) Small and Medium-sized EnterprisesUsed to describe a group of companies that are between 50 and 1,000 employees but would include organisations that are classed as Enterprise business due to generated revenues, global presence etc.

SME (2) Subject Matter ExpertA specialist on a particular topic.

SMORG Small and Medium OrganisationUsed to describe a group of companies that are between 50 and 1,000 employees.

SMS&P Small and Midmarket Solutions and PartnersThe segment in Microsoft that looks after small, medium and corporate customers along with all partner activity and anti piracy.

SMSD Server Management Suite DatacentreNow superseded by System Center 2012.

SMSE Server Management Suite EnterpriseNow superseded. It was a licence which brought together the key management technologies.

SMSG Sales Marketing Services GroupThe overall Microsoft group in Redmond that the Sales, Marketing and Services groups report into.

SNAFU Situation Normal All Fouled UpMeaning “This has all gone wrong as usual”.

SOA Software Oriented ArchitectureA set of principles for developing software that uses reusable components.

SOAP Simple Object Access ProtocolAn XML protocol for distributed systems to exchange information.

SOM Software (Asset Management) Optimisation ModelA model developed to help customers manage their SAM engagement more effectively.


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SOW Statement of WorkWritten description of agreed work between two parties.

SP (1) Service PackAn update to an application containing fixes and new functionality.

SP (2) SharePoint (not an official acronym but often used)Refers to the Microsoft product SharePoint Portal Server.

SP (3) Stored ProcedureA routine in a database application that can be called to do an action.

SPA Solution Provider AgreementGives partners the rights to place orders with Microsoft Regional Operations Centre for ERP and CRM licences.

SPAG Special Agreements LicensingLicensing arrangements that differ from typical agreements due to scenario specific circumstances.

SPC SharePoint ConferenceConference for all SharePoint users / developers.

SPD SharePoint DesignerAn HTML editor to allow the design and customisation of SharePoint websites. (See also Microsoft Expression Web).

SPEC SpecificationHow something is defined by a given brief or set of requirements.

SPK Secure Product KeyProduct key that has restricted access.

SPLA Service Providers Licensing AgreementA licence type is for hosters and ISVs to be able to license the latest Microsoft software to provide software services and hosted applications to their customers.


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SPLAR Services Provider Licence Agreement ResellerSee SPLA - a SPLAR is a business that is authorised to transact.

SPOC Single Point of ContactDesignated person who manages all communication.

SPPS SharePoint Portal ServerDesigned to provide web and collaborative functionality for organisations. Supports intranet portals, document and file management, collaboration, social networks, extranets, websites, enterprise search and business intelligence. It is integrated into the Microsoft Office Suite.

SPR South Pacific Region

SPS SharePoint Portal ServiceSee SPPS.

SPUR Software Provider Usage RightsRights by which software can be used.

SPV Sound Pictures Video

SQL (1) Structured Query LanguageThe format of a database query on a relational database.

SQL (2) SQL ServerMicrosoft’s relational database management system.

SR Service RequestRequest for support or service.

SS Sales SpecialistSomeone who has or displays expertise in a particular product or solution.

SSAS SQL Server Analysis ServicesProvides online analytical process (OLAP) and data mining functionality for business intelligence applications.

SSIS SQL Server Integration ServicesYou can use the integration services to develop new data solutions.


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SSL Secure Sockets LayerA method of encrypting data sent over the internet.

SSO Single Sign OnThe ability to sign on once to gain access to all systems and not be prompted by other applications for you to log on.

SSP (1) Shared Service ProviderServices in SharePoint that are shared by many users and can now be configured by the IT department. The services include search, indexing, profiles etc.

SSP (2) Solution Sales ProfessionalA Microsoft overlay sales specialist who supports the ATU and enterprise customers in EPG. Each SSP is focused on particular technologies.

SSRS SQL Server Reporting ServicesAllows you to generate customisable reports from the SQL database.

SSS Secure Store ServiceStores how your access credentials to a 3rd party can be used.

STC Search Technology CentreMicrosoft office specific to Search technologies.

STCA Search Technology Centre AsiaMicrosoft office specific to Search technologies, based in Asia.

STS SharePoint Team ServicesImplemented in earlier versions of SharePoint. It is now SharePoint Foundation 2010.

STU Specialists Team UnitA specialist team in EPG that provides an overlay team of Sales Specialists (SSP) and pre-sales Technical Specialists (TSP).

SWOT Strengths Weaknesses Opportunities ThreatsA business or project evaluation matrix.


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TTAM Technical Account Manager

Customers who have signed Premier Agreements for support from Microsoft services have a Technical Account Manager as a point of contact for their engagement.

TAP Technical Adoption ProgramAllows customers and partners to engage with Microsoft and to experience a technology before release. Customers/partners are nominated by their account managers. See also RDP.

TBC To Be Confirmed

TBD (1) To Be Decided

TBD (2) To Be Determined

TBH To Be Hired

TBQ To Be Qualified

TCP Transmission Control ProtocolThe protocol that ensures reliable delivery of data from one machine to another.

TCP/IP Transmission Control Protocol - Internet ProtocolThe communication language of the internet.

TDM Technical Decision Maker

TFA Two-factor authenticationA process for verifying someone or something’s identity that requires two forms of authentication. For example, both a credit card and a personal identification number are needed to access funds through an automated teller machine.

TFS Team Foundation ServerEnables developers to collaborate more effectively during the software lifecycle in developing software.


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TLA (1) Temporary Licence AgreementLicensing agreement not yet permanently agreed or confirmed.

TLA (2) Three Letter Acronym/AbbreviationAn acronym is an abbreviation used as a word in it is own right. Otherwise it is just an abbreviation.

TMG (Forefront) Threat Management Gateway (was ISA Server)A secure web gateway that provides comprehensive protection against web based threats.

TOC Table of ContentsList of what is included in a document and on what page it can be found.

TPAM Tele-Partner Account ManagerAn account manager who manages a selection of partners by telephone.

TPAS Tele-Partner Account SpecialistA Microsoft employee who is responsible for managing relationships between Microsoft and Partner businesses, predominantly using a telephone based engagement strategy.

TPM Through Partner MarketingWork with partners and their PAMs to develop joint marketing propositions to customers, often supporting with funds and incentives.

TSP (1) Technology Solutions ProfessionalProvides technical pre-sales support to EPG and corporate customers.

TSP (2) Technical Sales SpecialistA sales overlay role that delivers pre-sales technical support.

TSS Technology Solution SpecialistAn individual with expertise in a given technology area.


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TTL Time To LiveCountdown until a product goes live and is in market.

TTT Train the TrainerProvision of training to trainers who will be delivering the content to others.

TVP Thames Valley ParkMicrosoft UK’s main office in Reading.

UUA (1) Upgrade Advantage

A discontinued programme for software upgrades within a licence agreement. Now absorbed within the Software Assurance programme.

UA (2) User Assistance

UAC User Account ControlA feature in Windows 7 that dims the screen and asks the user for permission to run an application.

UAG Unified Access GatewayA Microsoft Forefront solution that provides secure remote access to corporate networks for remote employees and partners.

UAT User Acceptance TestingA process to confirm that the solution meets the requirements of the users.

UC Unified CommunicationsThe integration of real time communication services (IM, presence, IP telephony, video conferencing) with voicemail, email and fax.

UC&C Unified Communications and CollaborationIntegrating UC tools into collaboration software such as ‘presence’ in SharePoint.


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UCD User Centric DesignA process where the website’s content, design and usability are all created specifically for the target audiences needs.

UE User Education

UEA Updated Enterprise AgreementAn amendment to the customer’s Enterprise Agreement (EA) to take account of changes in licensing and technology e.g. Office 365 update to EA.

UE-V User Experience VirtualisationAn enterprise scale virtualisation solution that delivers a user’s personal Windows experience across multiple devices.

UI User InterfaceThe layer between the application/technology and the user.

UMM Upper Mid-MarketCustomer segment of 500 seats and above.

UPC Universal Product CodeBarcode.

UPG UpgradeMoving to the next SKU level of a product or to a new release of a product.

URT Universal Run TimeAn environment where applications can be ported to various hardware/OS environments without the program knowing the difference.

USB Universal Serial BusA standard for connecting hardware to computers.

USFL Indianapolis warehouse for MS

USMT User State Migration ToolThis tool allows user profiles and data to be migrated easily from Windows XP/Vista to Windows 7. Very useful in large migrations.


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USOC United States Operations Centre

UX User Experience A Microsoft discipline that involves researching and designing useful, usable, desirable, and feasible interactions for Microsoft products, platforms and services to increase end-user and customer satisfaction.

UXE User Experience EvangelistA person engaged in the product team helping to develop rich, immersive and compelling end-user experiences.

VVA Volume Activation

The process of distributing volume licences automatically to client PCs and servers. See VAMT and VLSC.

VAD Value Added DistributorSeen by Microsoft as a co-manager of the channel - the VAD helps Microsoft develop and on-board new partners and create demand through the VAR channel.

VAM Vendor Account Manager

VAMT Volume Activation Management ToolAllows IT staff to automate and centrally manage the volume activation process of distributing licence keys to all the PCs on the network.

VAR Value Added ResellerA business that offers consultancy and deployment services alongside the sale of software licences and hardware.

VB Visual BasicProgramming language that comes with Visual Studio.


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VDA Virtual Desktop AccessProvides users with access to virtualised corporate desktop images hosted on remote servers from a variety of devices including thin clients, PCs without Software Assurance, home PCs, third party devices such as contractor PCs, etc.

VDI Virtual Desktop InfrastructureProvides an infrastructure to have a virtual client which is stored on a server and distributed to whatever remote device is connected.

VE Virtual EarthMicrosoft’s free web maps server which offers maps, satellite imagery etc. and is available through Microsoft Live online services. Now Bing Maps.

VHD Virtual Hard DiskA file format which represents a virtual hard disc drive.

VL Volume LicensingA means to license your Microsoft software if you have an organisation with five or more desktops.

VLO Volume Licensing Operations

VLSC Volume Licensing Service CentreGives volume licence customers access to licensing information, product keys and status of their enrolment.

VM (1) Virtual MachineSoftware that behaves just like a physical disc with the Operating System and application running in the software. A number of VMs can be run on one machine.

VM (2) Voicemail

VPN Virtual Private NetworkThe extension of a private network that encompasses encapsulated, encrypted, and authenticated links across shared or public networks. VPN connections typically provide remote access and router-to-router connections to private networks over the Internet.


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VSTO Visual Studio Tools for OfficeDeveloper tools in Visual Studio can be used to extend Office 2010 and create new Office applications.

VSTS Visual Studio Team SystemA system which helped developers manage their code and projects. Is now part of Visual Studio 2010.

VUP Version Upgrade

WWAAD Windows Azure Active Directory

Now referred to as Microsoft Azure Active Directory.

WAH Working at HomeSee also WFH.

WAIK Windows Automated Install KitComponent of the Microsoft Deployment Toolkit and is a collection of tools to help deploy Operating System images onto computers or virtual drives.

WBEM Web-Based Enterprise ManagementA set of tools based on internet and open standards that allow management data to be shared and displayed.

WBT Windows Based TerminalA PC running a Windows Operating System but where the applications are being run on a server.

WCM Web Content ManagementUsed to describe the content managed for a website.

WCMS Web Content Management SystemSoftware that provides tools for website authoring, collaboration and administration for users including non-technical users.


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WDS Windows Deployment ServicesCan be used to set up new computers through a network-based installation without the IT person having to be physically present at each computer and without having to install directly from CD or DVD media.

WEP Wired Equivalent PrivacyThe security method used in most wireless networks.

WFH Working from HomeSee also WAH.

WGA Windows Genuine AdvantageA process that validates the present installation of Windows and its licence key against the detected computer hardware and determines if the software was licensed from Microsoft.

WLAN Wireless Local Area NetworkExtending a local area network with a wireless access point to provide wireless access for users.

WMI Windows Management InstrumentationProvides a specification which allows management information to be shared between different management applications.

WOG Worldwide Operating Groups

WOW Worldwide Operating Groups Web

WP Windows PhoneMicrosoft’s phone Operating System.

WPC Worldwide Partner Conference An annual Microsoft conference for Microsoft partners. Average attendance of 12,000 people. Useful for information on new technologies and networking.

WPE Windows Phone Expert


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WPF Windows Presentation FoundationProvides developers with a unified programming model for building rich Windows smart client user experiences that incorporate UI, media, and documents.

WPGI Worldwide Products Group Ireland

WSS Windows SharePoint ServicesFree downloadable collaboration tools that can be installed on a Windows server. They provide some of the functionality of SharePoint Server.

WSUS Windows Server Update ServicesEnables IT administrators to automatically control the deployment of the latest Microsoft product updates to computers that are running the Windows Operating System.

WW Worldwide

WWF World Wide Fulfilment

WWOps Worldwide Operations

WWS (1) Worldwide Sales

WWS (2) Worldwide Services

WWW World Wide Web

WYSIWYG What you see is what you get

XXAML Extensible Application Mark-up Language

XML Extensible Mark-Up Language


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YYAA Yet Another Acronym

YAB Yet Another Bug

ZZAW Zero Administration for Windows

Automated deployment of Windows onto client PCs that doesn’t require each PC to be visited by a technician.

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MICROSOFT ABBREVIATION DICTIONARY

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